I agree "partially" with Xerox. ANYTIME you have (essentially) code/decode mutliples time to get in and out, you create a potential failure.
IF IT WERE ME, and it is not... 1. Create a rule in the patton for the #'s for the FAX to send directly to a sip fxs gateway with t.38 (think smartnode 4500 series). Plug the fax directly into the FXS port. Make sure the FXS port is set to use t.38 for fax. 2. Create a rule in the FXS to send all calls out to the PRI directly. Make sure the PRI sends this out a ISDN (not siptrunk) connection from this user/users. Be done with it. On Thu, Oct 28, 2010 at 10:00 AM, Nathaniel Watkins < nwatk...@garrettcounty.org> wrote: > All – anyone care to comment on the below emails from our Xerox reps? > These fax machines are plugged into analog lines on our old NEC switch. The > NEC switch has a PRI which goes into a Patton PRI Gateway – which is sending > the fax calls over our Verizon PRI. We are having issues with faxes in and > out over a PRI óPatton óNEC óFax machine. > > > > I was under the impression that faxing shouldn’t have any problems when > going strictly thru a PRI. Any recommendations? I do have some fxs > gateways I can try if anyone things that would help – that would remove the > NEC part of the equation. > > > > Thanks, > > Nathaniel > > > > *From:* Debbe Owston > *Sent:* Thursday, October 28, 2010 9:08 AM > *To:* Nathaniel Watkins > *Subject:* FW: Garrett County Fax > > > > FYI > > > > *Deborah R. Owston * > > *Garrett County Government > Liquor Control Board - Administrator > Frederick A. Thayer III Courthouse > 313 East Alder Street, Room 105 > Oakland, Maryland 21550* > > *301-334-1925 phone > 301-334-5022 fax* > > *dows...@garrettcounty. org* > > > > *From:* Davis, Danny J (Services) [mailto:danny.da...@xerox.com] > *Sent:* Thursday, October 28, 2010 8:43 AM > *To:* Debbe Owston > *Subject:* Fw: Garrett County Fax > > > > > > > *From*: Morris, Rob > *Sent*: Thursday, October 28, 2010 05:21 AM > *To*: Gray, Stephen > *Cc*: 'Leesha Vitale' <lee...@xrxmd.com>; Davis, Danny J (Services) > *Subject*: RE: Garrett County Fax > > > All……..Faxing via ISDN is not a supported method natively on the devices > installed…..Our new WC 7120 and Xerox color 550/560 support Fax over IP on > the device. > > Needs to be T.38 compliant… > > > > T.38 > > A protocol used to control FAX transmission across IP network in real time > between existing fax terminals. It is also required for FAX transmission > between IP network and existing PSTN (Public Switched Telephone Network). > > > > For other Xerox equipment, there is a DCTips PDF on our Customer tips site > (http://www.office.xerox.com/support/dctips/dctips.html) with instructions > for Faxing over IP Networks. That’s attached > > > > As for confirming what Engineering said, I’d be inclined to agree with > them…. > > > > Rob Morris > > VSA First Center > > VSA (888) 942-9919 > > First (800) 222-2315 > > Local (506) 631- 4276 > > > If you wish to contact my manager, please feel free > dan.bur...@xerox.com > ------------------------------ > > *From:* Gray, Stephen > *Sent:* Wednesday, October 27, 2010 5:47 PM > *To:* USA First > *Cc:* Leesha Vitale; Davis, Danny J (Services) > *Subject:* FW: Garrett County Fax > *Importance:* High > > > > USA First Team: > > > > Please read the email from one of our Xerox CSE and come back to confirm > his findings. Phone lines in this area have been switched over to ISDN. Can > you confirm that in fact the embedded fax modules are not supporting ISDN? > Please do a “reply to all”. > > > > Thanks, > > > > Steve Gray, OSS > > > ------------------------------ > > *From:* Leesha Vitale [mailto:lee...@xrxmd.com] > *Sent:* Wednesday, October 27, 2010 4:39 PM > *To:* Gray, Stephen > *Cc:* Davis, Danny J (Services) > *Subject:* FW: Garrett County Fax > *Importance:* High > > > > Hi, Steve- > > > > Please see Danny's email below. Can you offer some suggestions? He is to > be at the customer's first thing tomorrow morning... > > > ------------------------------ > > *From:* Davis, Danny J (Services) [mailto:danny.da...@xerox.com] > *Sent:* Wednesday, October 27, 2010 4:32 PM > *To:* Leesha Vitale > *Subject:* Garrett County Fax > > Leesha, I picked up a call on a 5655 at Garrett County Courthouse. This > machine is in the services office, and I spoke to Debbie – the “manager” of > this office. She also heads up the phone systems, and general hardware and > systems. Anyhow, they are experiencing problems with faxes not being > received, being paused when sending, etc.. She said that they recently > (August) switched all of their phone lines over to ISDN. This is a digital > network which is not supported by Xerox for embedded fax options, in this > product family. I called engineering, and they spoke to this, saying that > the only line supported, as spelled out in customer expectations, is an > analog line. Now what ???? Supposedly all of the county govts. lines are > now ISDN. There is absolutely nothing we can do to make the faxes work. > The engineer was not sure if there is any other product family that supports > ISDN for faxing. Any ideas ?? The only phone number that I have is for > Amy Baker, but she can transfer over to Debbie – 301-334-1928. Machine ( at > least this one, out of many ) serial # is WTD732748. Let me know what you > find out, if anything. > > > > *Dan Davis* > > Senior Customer Service Engineer > > *Xerox Corp.* > > danny.da...@xerox.com > > 301.204.9749 > > > ------------------------------ > > This message and any files transmitted with it are intended only for the > individual(s) or entity named. If you are not the intended individual(s) or > entity named you are hereby notified that any disclosure, copying, > distribution or reliance upon its contents is strictly prohibited. If you > have received this in error, please notify the sender, delete the original, > and destroy all copies. Email transmissions cannot be guaranteed to be > secure or error-free as information could be intercepted, corrupted, lost, > destroyed, arrive late or incomplete, or contain viruses. Garrett County > Government therefore does not accept any liability for any errors or > omissions in the contents of this message, which arise as a result of email > transmission. > > > Garrett County Government, > 203 South Fourth Street, Courthouse, Oakland, Maryland 21550 > www.garrettcounty.org > > _______________________________________________ > sipx-users mailing list > sipx-users@list.sipfoundry.org > List Archive: http://list.sipfoundry.org/archive/sipx-users/ > -- ====================== Tony Graziano, Manager Telephone: 434.984.8430 sip: tgrazi...@voice.myitdepartment.net Fax: 434.326.5325 Email: tgrazi...@myitdepartment.net LAN/Telephony/Security and Control Systems Helpdesk: Telephone: 434.984.8426 sip: helpd...@voice.myitdepartment.net Helpdesk Contract Customers: http://support.myitdepartment.net
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