Dittos... Take the NEC out of the picture. On Thu, Oct 28, 2010 at 10:10 AM, Tony Graziano < tgrazi...@myitdepartment.net> wrote:
> I agree "partially" with Xerox. ANYTIME you have (essentially) code/decode > mutliples time to get in and out, you create a potential failure. > > IF IT WERE ME, and it is not... > > 1. Create a rule in the patton for the #'s for the FAX to send directly to > a sip fxs gateway with t.38 (think smartnode 4500 series). > > Plug the fax directly into the FXS port. Make sure the FXS port is set to > use t.38 for fax. > > 2. Create a rule in the FXS to send all calls out to the PRI directly. Make > sure the PRI sends this out a ISDN (not siptrunk) connection from this > user/users. > > Be done with it. > > On Thu, Oct 28, 2010 at 10:00 AM, Nathaniel Watkins < > nwatk...@garrettcounty.org> wrote: > >> All – anyone care to comment on the below emails from our Xerox reps? >> These fax machines are plugged into analog lines on our old NEC switch. The >> NEC switch has a PRI which goes into a Patton PRI Gateway – which is sending >> the fax calls over our Verizon PRI. We are having issues with faxes in and >> out over a PRI óPatton óNEC óFax machine. >> >> >> >> I was under the impression that faxing shouldn’t have any problems when >> going strictly thru a PRI. Any recommendations? I do have some fxs >> gateways I can try if anyone things that would help – that would remove the >> NEC part of the equation. >> >> >> >> Thanks, >> >> Nathaniel >> >> >> >> *From:* Debbe Owston >> *Sent:* Thursday, October 28, 2010 9:08 AM >> *To:* Nathaniel Watkins >> *Subject:* FW: Garrett County Fax >> >> >> >> FYI >> >> >> >> *Deborah R. Owston * >> >> *Garrett County Government >> Liquor Control Board - Administrator >> Frederick A. Thayer III Courthouse >> 313 East Alder Street, Room 105 >> Oakland, Maryland 21550* >> >> *301-334-1925 phone >> 301-334-5022 fax* >> >> *dows...@garrettcounty. org* >> >> >> >> *From:* Davis, Danny J (Services) [mailto:danny.da...@xerox.com] >> *Sent:* Thursday, October 28, 2010 8:43 AM >> *To:* Debbe Owston >> *Subject:* Fw: Garrett County Fax >> >> >> >> >> >> >> *From*: Morris, Rob >> *Sent*: Thursday, October 28, 2010 05:21 AM >> *To*: Gray, Stephen >> *Cc*: 'Leesha Vitale' <lee...@xrxmd.com>; Davis, Danny J (Services) >> *Subject*: RE: Garrett County Fax >> >> >> All……..Faxing via ISDN is not a supported method natively on the devices >> installed…..Our new WC 7120 and Xerox color 550/560 support Fax over IP on >> the device. >> >> Needs to be T.38 compliant… >> >> >> >> T.38 >> >> A protocol used to control FAX transmission across IP network in real time >> between existing fax terminals. It is also required for FAX transmission >> between IP network and existing PSTN (Public Switched Telephone Network). >> >> >> >> For other Xerox equipment, there is a DCTips PDF on our Customer tips site >> (http://www.office.xerox.com/support/dctips/dctips.html) with >> instructions for Faxing over IP Networks. That’s attached >> >> >> >> As for confirming what Engineering said, I’d be inclined to agree with >> them…. >> >> >> >> Rob Morris >> >> VSA First Center >> >> VSA (888) 942-9919 >> >> First (800) 222-2315 >> >> Local (506) 631- 4276 >> >> >> If you wish to contact my manager, please feel free >> dan.bur...@xerox.com >> ------------------------------ >> >> *From:* Gray, Stephen >> *Sent:* Wednesday, October 27, 2010 5:47 PM >> *To:* USA First >> *Cc:* Leesha Vitale; Davis, Danny J (Services) >> *Subject:* FW: Garrett County Fax >> *Importance:* High >> >> >> >> USA First Team: >> >> >> >> Please read the email from one of our Xerox CSE and come back to confirm >> his findings. Phone lines in this area have been switched over to ISDN. Can >> you confirm that in fact the embedded fax modules are not supporting ISDN? >> Please do a “reply to all”. >> >> >> >> Thanks, >> >> >> >> Steve Gray, OSS >> >> >> ------------------------------ >> >> *From:* Leesha Vitale [mailto:lee...@xrxmd.com] >> *Sent:* Wednesday, October 27, 2010 4:39 PM >> *To:* Gray, Stephen >> *Cc:* Davis, Danny J (Services) >> *Subject:* FW: Garrett County Fax >> *Importance:* High >> >> >> >> Hi, Steve- >> >> >> >> Please see Danny's email below. Can you offer some suggestions? He is to >> be at the customer's first thing tomorrow morning... >> >> >> ------------------------------ >> >> *From:* Davis, Danny J (Services) [mailto:danny.da...@xerox.com] >> *Sent:* Wednesday, October 27, 2010 4:32 PM >> *To:* Leesha Vitale >> *Subject:* Garrett County Fax >> >> Leesha, I picked up a call on a 5655 at Garrett County Courthouse. This >> machine is in the services office, and I spoke to Debbie – the “manager” of >> this office. She also heads up the phone systems, and general hardware and >> systems. Anyhow, they are experiencing problems with faxes not being >> received, being paused when sending, etc.. She said that they recently >> (August) switched all of their phone lines over to ISDN. This is a digital >> network which is not supported by Xerox for embedded fax options, in this >> product family. I called engineering, and they spoke to this, saying that >> the only line supported, as spelled out in customer expectations, is an >> analog line. Now what ???? Supposedly all of the county govts. lines are >> now ISDN. There is absolutely nothing we can do to make the faxes work. >> The engineer was not sure if there is any other product family that supports >> ISDN for faxing. Any ideas ?? The only phone number that I have is for >> Amy Baker, but she can transfer over to Debbie – 301-334-1928. Machine ( at >> least this one, out of many ) serial # is WTD732748. Let me know what you >> find out, if anything. >> >> >> >> *Dan Davis* >> >> Senior Customer Service Engineer >> >> *Xerox Corp.* >> >> danny.da...@xerox.com >> >> 301.204.9749 >> >> >> ------------------------------ >> >> This message and any files transmitted with it are intended only for the >> individual(s) or entity named. If you are not the intended individual(s) or >> entity named you are hereby notified that any disclosure, copying, >> distribution or reliance upon its contents is strictly prohibited. If you >> have received this in error, please notify the sender, delete the original, >> and destroy all copies. Email transmissions cannot be guaranteed to be >> secure or error-free as information could be intercepted, corrupted, lost, >> destroyed, arrive late or incomplete, or contain viruses. Garrett County >> Government therefore does not accept any liability for any errors or >> omissions in the contents of this message, which arise as a result of email >> transmission. >> >> >> Garrett County Government, >> 203 South Fourth Street, Courthouse, Oakland, Maryland 21550 >> www.garrettcounty.org >> >> _______________________________________________ >> sipx-users mailing list >> sipx-users@list.sipfoundry.org >> List Archive: http://list.sipfoundry.org/archive/sipx-users/ >> > > > > -- > ====================== > Tony Graziano, Manager > Telephone: 434.984.8430 > sip: tgrazi...@voice.myitdepartment.net > Fax: 434.326.5325 > > Email: tgrazi...@myitdepartment.net > > LAN/Telephony/Security and Control Systems Helpdesk: > Telephone: 434.984.8426 > sip: helpd...@voice.myitdepartment.net > > Helpdesk Contract Customers: > http://support.myitdepartment.net > > > _______________________________________________ > sipx-users mailing list > sipx-users@list.sipfoundry.org > List Archive: http://list.sipfoundry.org/archive/sipx-users/ > -- There are 10 kinds of people in this world, those who understand binary and those who don't. mpic...@gmail.com blog: http://www.sipxecs.info call: sip:mpic...@sipxecs.info <sip%3ampic...@sipxecs.info>
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