Yes - I was confused about why then mentioned T.38 as well - it's not going to IP at all - but I just figured they knew what they were talking about...
You figure Xerox would have a pretty good handle on faxing...maybe not so much... From: sipx-users-boun...@list.sipfoundry.org [mailto:sipx-users-boun...@list.sipfoundry.org] On Behalf Of Michael Picher Sent: Thursday, October 28, 2010 10:26 AM To: Discussion list for users of sipXecs software Subject: Re: [sipx-users] Garrett County Fax Additionally... why are they even talking about T.38? Aren't you going to them on an analog connection? On Thu, Oct 28, 2010 at 10:22 AM, Michael Picher <mpic...@gmail.com<mailto:mpic...@gmail.com>> wrote: Dittos... Take the NEC out of the picture. On Thu, Oct 28, 2010 at 10:10 AM, Tony Graziano <tgrazi...@myitdepartment.net<mailto:tgrazi...@myitdepartment.net>> wrote: I agree "partially" with Xerox. ANYTIME you have (essentially) code/decode mutliples time to get in and out, you create a potential failure. IF IT WERE ME, and it is not... 1. Create a rule in the patton for the #'s for the FAX to send directly to a sip fxs gateway with t.38 (think smartnode 4500 series). Plug the fax directly into the FXS port. Make sure the FXS port is set to use t.38 for fax. 2. Create a rule in the FXS to send all calls out to the PRI directly. Make sure the PRI sends this out a ISDN (not siptrunk) connection from this user/users. Be done with it. On Thu, Oct 28, 2010 at 10:00 AM, Nathaniel Watkins <nwatk...@garrettcounty.org<mailto:nwatk...@garrettcounty.org>> wrote: All - anyone care to comment on the below emails from our Xerox reps? These fax machines are plugged into analog lines on our old NEC switch. The NEC switch has a PRI which goes into a Patton PRI Gateway - which is sending the fax calls over our Verizon PRI. We are having issues with faxes in and out over a PRI óPatton óNEC óFax machine. I was under the impression that faxing shouldn't have any problems when going strictly thru a PRI. Any recommendations? I do have some fxs gateways I can try if anyone things that would help - that would remove the NEC part of the equation. Thanks, Nathaniel From: Debbe Owston Sent: Thursday, October 28, 2010 9:08 AM To: Nathaniel Watkins Subject: FW: Garrett County Fax FYI Deborah R. Owston Garrett County Government Liquor Control Board - Administrator Frederick A. Thayer III Courthouse 313 East Alder Street, Room 105 Oakland, Maryland 21550 301-334-1925 phone 301-334-5022 fax dows...@garrettcounty. org From: Davis, Danny J (Services) [mailto:danny.da...@xerox.com<mailto:danny.da...@xerox.com>] Sent: Thursday, October 28, 2010 8:43 AM To: Debbe Owston Subject: Fw: Garrett County Fax From: Morris, Rob Sent: Thursday, October 28, 2010 05:21 AM To: Gray, Stephen Cc: 'Leesha Vitale' <lee...@xrxmd.com<mailto:lee...@xrxmd.com>>; Davis, Danny J (Services) Subject: RE: Garrett County Fax All........Faxing via ISDN is not a supported method natively on the devices installed.....Our new WC 7120 and Xerox color 550/560 support Fax over IP on the device. Needs to be T.38 compliant... T.38 A protocol used to control FAX transmission across IP network in real time between existing fax terminals. It is also required for FAX transmission between IP network and existing PSTN (Public Switched Telephone Network). For other Xerox equipment, there is a DCTips PDF on our Customer tips site (http://www.office.xerox.com/support/dctips/dctips.html) with instructions for Faxing over IP Networks. That's attached As for confirming what Engineering said, I'd be inclined to agree with them.... Rob Morris VSA First Center VSA (888) 942-9919 First (800) 222-2315 Local (506) 631- 4276 If you wish to contact my manager, please feel free dan.bur...@xerox.com<mailto:dan.bur...@xerox.com> ________________________________ From: Gray, Stephen Sent: Wednesday, October 27, 2010 5:47 PM To: USA First Cc: Leesha Vitale; Davis, Danny J (Services) Subject: FW: Garrett County Fax Importance: High USA First Team: Please read the email from one of our Xerox CSE and come back to confirm his findings. Phone lines in this area have been switched over to ISDN. Can you confirm that in fact the embedded fax modules are not supporting ISDN? Please do a "reply to all". Thanks, Steve Gray, OSS ________________________________ From: Leesha Vitale [mailto:lee...@xrxmd.com<mailto:lee...@xrxmd.com>] Sent: Wednesday, October 27, 2010 4:39 PM To: Gray, Stephen Cc: Davis, Danny J (Services) Subject: FW: Garrett County Fax Importance: High Hi, Steve- Please see Danny's email below. Can you offer some suggestions? He is to be at the customer's first thing tomorrow morning... ________________________________ From: Davis, Danny J (Services) [mailto:danny.da...@xerox.com<mailto:danny.da...@xerox.com>] Sent: Wednesday, October 27, 2010 4:32 PM To: Leesha Vitale Subject: Garrett County Fax Leesha, I picked up a call on a 5655 at Garrett County Courthouse. This machine is in the services office, and I spoke to Debbie - the "manager" of this office. She also heads up the phone systems, and general hardware and systems. Anyhow, they are experiencing problems with faxes not being received, being paused when sending, etc.. She said that they recently (August) switched all of their phone lines over to ISDN. This is a digital network which is not supported by Xerox for embedded fax options, in this product family. I called engineering, and they spoke to this, saying that the only line supported, as spelled out in customer expectations, is an analog line. Now what ???? Supposedly all of the county govts. lines are now ISDN. There is absolutely nothing we can do to make the faxes work. The engineer was not sure if there is any other product family that supports ISDN for faxing. Any ideas ?? The only phone number that I have is for Amy Baker, but she can transfer over to Debbie - 301-334-1928. Machine ( at least this one, out of many ) serial # is WTD732748. Let me know what you find out, if anything. Dan Davis Senior Customer Service Engineer Xerox Corp. danny.da...@xerox.com<mailto:danny.da...@xerox.com> 301.204.9749 ________________________________ This message and any files transmitted with it are intended only for the individual(s) or entity named. If you are not the intended individual(s) or entity named you are hereby notified that any disclosure, copying, distribution or reliance upon its contents is strictly prohibited. If you have received this in error, please notify the sender, delete the original, and destroy all copies. Email transmissions cannot be guaranteed to be secure or error-free as information could be intercepted, corrupted, lost, destroyed, arrive late or incomplete, or contain viruses. Garrett County Government therefore does not accept any liability for any errors or omissions in the contents of this message, which arise as a result of email transmission. Garrett County Government, 203 South Fourth Street, Courthouse, Oakland, Maryland 21550 www.garrettcounty.org<http://www.garrettcounty.org> _______________________________________________ sipx-users mailing list sipx-users@list.sipfoundry.org<mailto:sipx-users@list.sipfoundry.org> List Archive: http://list.sipfoundry.org/archive/sipx-users/ -- ====================== Tony Graziano, Manager Telephone: 434.984.8430 sip: tgrazi...@voice.myitdepartment.net<mailto:tgrazi...@voice.myitdepartment.net> Fax: 434.326.5325 Email: tgrazi...@myitdepartment.net<mailto:tgrazi...@myitdepartment.net> LAN/Telephony/Security and Control Systems Helpdesk: Telephone: 434.984.8426 sip: helpd...@voice.myitdepartment.net<mailto:helpd...@voice.myitdepartment.net> Helpdesk Contract Customers: http://support.myitdepartment.net _______________________________________________ sipx-users mailing list sipx-users@list.sipfoundry.org<mailto:sipx-users@list.sipfoundry.org> List Archive: http://list.sipfoundry.org/archive/sipx-users/ -- There are 10 kinds of people in this world, those who understand binary and those who don't. mpic...@gmail.com<mailto:mpic...@gmail.com> blog: http://www.sipxecs.info call: sip:mpic...@sipxecs.info<mailto:sip%3ampic...@sipxecs.info> -- There are 10 kinds of people in this world, those who understand binary and those who don't. mpic...@gmail.com<mailto:mpic...@gmail.com> blog: http://www.sipxecs.info call: sip:mpic...@sipxecs.info<mailto:sip%3ampic...@sipxecs.info>
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