At some point the last poster from them obviously talked to their site tech who went there and learned it (PRI gateway) was a data connected device.
In any event, POTS lines are the only thing analog faxes are made to work on, and that is, ultimately, their point. 1. Get a POTS line and put the fax number on it, or: 2. PSTN <-TELCO LINK-> PRI <-ETHERNET-> FXS gateway <-ANALOG FAX-> If SIP or data conversion is involved, then t.38 with no middlemen is the most direct and easy to troubleshoot, in your case. On Thu, Oct 28, 2010 at 10:47 AM, Nathaniel Watkins < nwatk...@garrettcounty.org> wrote: > Yes – I was confused about why then mentioned T.38 as well – it’s not going > to IP at all – but I just figured they knew what they were talking about… > > > > You figure Xerox would have a pretty good handle on faxing…maybe not so > much… > > > > *From:* sipx-users-boun...@list.sipfoundry.org [mailto: > sipx-users-boun...@list.sipfoundry.org] *On Behalf Of *Michael Picher > *Sent:* Thursday, October 28, 2010 10:26 AM > *To:* Discussion list for users of sipXecs software > *Subject:* Re: [sipx-users] Garrett County Fax > > > > Additionally... why are they even talking about T.38? Aren't you going to > them on an analog connection? > > > > > > On Thu, Oct 28, 2010 at 10:22 AM, Michael Picher <mpic...@gmail.com> > wrote: > > Dittos... Take the NEC out of the picture. > > > > On Thu, Oct 28, 2010 at 10:10 AM, Tony Graziano < > tgrazi...@myitdepartment.net> wrote: > > I agree "partially" with Xerox. ANYTIME you have (essentially) code/decode > mutliples time to get in and out, you create a potential failure. > > > > IF IT WERE ME, and it is not... > > > > 1. Create a rule in the patton for the #'s for the FAX to send directly to > a sip fxs gateway with t.38 (think smartnode 4500 series). > > > > Plug the fax directly into the FXS port. Make sure the FXS port is set to > use t.38 for fax. > > > > 2. Create a rule in the FXS to send all calls out to the PRI directly. Make > sure the PRI sends this out a ISDN (not siptrunk) connection from this > user/users. > > > > Be done with it. > > On Thu, Oct 28, 2010 at 10:00 AM, Nathaniel Watkins < > nwatk...@garrettcounty.org> wrote: > > All – anyone care to comment on the below emails from our Xerox reps? > These fax machines are plugged into analog lines on our old NEC switch. The > NEC switch has a PRI which goes into a Patton PRI Gateway – which is sending > the fax calls over our Verizon PRI. We are having issues with faxes in and > out over a PRI óPatton óNEC óFax machine. > > > > I was under the impression that faxing shouldn’t have any problems when > going strictly thru a PRI. Any recommendations? I do have some fxs > gateways I can try if anyone things that would help – that would remove the > NEC part of the equation. > > > > Thanks, > > Nathaniel > > > > *From:* Debbe Owston > *Sent:* Thursday, October 28, 2010 9:08 AM > *To:* Nathaniel Watkins > *Subject:* FW: Garrett County Fax > > > > FYI > > > > *Deborah R. Owston * > > *Garrett County Government > Liquor Control Board - Administrator > Frederick A. Thayer III Courthouse > 313 East Alder Street, Room 105 > Oakland, Maryland 21550* > > *301-334-1925 phone > 301-334-5022 fax* > > *dows...@garrettcounty. org* > > > > *From:* Davis, Danny J (Services) [mailto:danny.da...@xerox.com] > *Sent:* Thursday, October 28, 2010 8:43 AM > *To:* Debbe Owston > *Subject:* Fw: Garrett County Fax > > > > > > > *From*: Morris, Rob > *Sent*: Thursday, October 28, 2010 05:21 AM > *To*: Gray, Stephen > *Cc*: 'Leesha Vitale' <lee...@xrxmd.com>; Davis, Danny J (Services) > *Subject*: RE: Garrett County Fax > > > All……..Faxing via ISDN is not a supported method natively on the devices > installed…..Our new WC 7120 and Xerox color 550/560 support Fax over IP on > the device. > > Needs to be T.38 compliant… > > > > T.38 > > A protocol used to control FAX transmission across IP network in real time > between existing fax terminals. It is also required for FAX transmission > between IP network and existing PSTN (Public Switched Telephone Network). > > > > For other Xerox equipment, there is a DCTips PDF on our Customer tips site > (http://www.office.xerox.com/support/dctips/dctips.html) with instructions > for Faxing over IP Networks. That’s attached > > > > As for confirming what Engineering said, I’d be inclined to agree with > them…. > > > > Rob Morris > > VSA First Center > > VSA (888) 942-9919 > > First (800) 222-2315 > > Local (506) 631- 4276 > > > If you wish to contact my manager, please feel free > dan.bur...@xerox.com > ------------------------------ > > *From:* Gray, Stephen > *Sent:* Wednesday, October 27, 2010 5:47 PM > *To:* USA First > *Cc:* Leesha Vitale; Davis, Danny J (Services) > *Subject:* FW: Garrett County Fax > *Importance:* High > > > > USA First Team: > > > > Please read the email from one of our Xerox CSE and come back to confirm > his findings. Phone lines in this area have been switched over to ISDN. Can > you confirm that in fact the embedded fax modules are not supporting ISDN? > Please do a “reply to all”. > > > > Thanks, > > > > Steve Gray, OSS > > > ------------------------------ > > *From:* Leesha Vitale [mailto:lee...@xrxmd.com] > *Sent:* Wednesday, October 27, 2010 4:39 PM > *To:* Gray, Stephen > *Cc:* Davis, Danny J (Services) > *Subject:* FW: Garrett County Fax > *Importance:* High > > > > Hi, Steve- > > > > Please see Danny's email below. Can you offer some suggestions? He is to > be at the customer's first thing tomorrow morning... > > > ------------------------------ > > *From:* Davis, Danny J (Services) [mailto:danny.da...@xerox.com] > *Sent:* Wednesday, October 27, 2010 4:32 PM > *To:* Leesha Vitale > *Subject:* Garrett County Fax > > Leesha, I picked up a call on a 5655 at Garrett County Courthouse. This > machine is in the services office, and I spoke to Debbie – the “manager” of > this office. She also heads up the phone systems, and general hardware and > systems. Anyhow, they are experiencing problems with faxes not being > received, being paused when sending, etc.. She said that they recently > (August) switched all of their phone lines over to ISDN. This is a digital > network which is not supported by Xerox for embedded fax options, in this > product family. I called engineering, and they spoke to this, saying that > the only line supported, as spelled out in customer expectations, is an > analog line. Now what ???? Supposedly all of the county govts. lines are > now ISDN. There is absolutely nothing we can do to make the faxes work. > The engineer was not sure if there is any other product family that supports > ISDN for faxing. Any ideas ?? The only phone number that I have is for > Amy Baker, but she can transfer over to Debbie – 301-334-1928. Machine ( at > least this one, out of many ) serial # is WTD732748. Let me know what you > find out, if anything. > > > > *Dan Davis* > > Senior Customer Service Engineer > > *Xerox Corp.* > > danny.da...@xerox.com > > 301.204.9749 > > > ------------------------------ > > This message and any files transmitted with it are intended only for the > individual(s) or entity named. If you are not the intended individual(s) or > entity named you are hereby notified that any disclosure, copying, > distribution or reliance upon its contents is strictly prohibited. If you > have received this in error, please notify the sender, delete the original, > and destroy all copies. Email transmissions cannot be guaranteed to be > secure or error-free as information could be intercepted, corrupted, lost, > destroyed, arrive late or incomplete, or contain viruses. Garrett County > Government therefore does not accept any liability for any errors or > omissions in the contents of this message, which arise as a result of email > transmission. > > > Garrett County Government, > 203 South Fourth Street, Courthouse, Oakland, Maryland 21550 > www.garrettcounty.org > > > > _______________________________________________ > sipx-users mailing list > sipx-users@list.sipfoundry.org > List Archive: http://list.sipfoundry.org/archive/sipx-users/ > > > > > -- > ====================== > Tony Graziano, Manager > Telephone: 434.984.8430 > sip: tgrazi...@voice.myitdepartment.net > Fax: 434.326.5325 > > Email: tgrazi...@myitdepartment.net > > LAN/Telephony/Security and Control Systems Helpdesk: > Telephone: 434.984.8426 > sip: helpd...@voice.myitdepartment.net > > Helpdesk Contract Customers: > http://support.myitdepartment.net > > > _______________________________________________ > sipx-users mailing list > sipx-users@list.sipfoundry.org > List Archive: http://list.sipfoundry.org/archive/sipx-users/ > > > > > -- > > There are 10 kinds of people in this world, those who understand binary and > those who don't. > > mpic...@gmail.com > blog: http://www.sipxecs.info > call: sip:mpic...@sipxecs.info <sip%3ampic...@sipxecs.info> > > > > > -- > There are 10 kinds of people in this world, those who understand binary and > those who don't. > > mpic...@gmail.com > blog: http://www.sipxecs.info > call: sip:mpic...@sipxecs.info <sip%3ampic...@sipxecs.info> > > _______________________________________________ > sipx-users mailing list > sipx-users@list.sipfoundry.org > List Archive: http://list.sipfoundry.org/archive/sipx-users/ > -- ====================== Tony Graziano, Manager Telephone: 434.984.8430 sip: tgrazi...@voice.myitdepartment.net Fax: 434.326.5325 Email: tgrazi...@myitdepartment.net LAN/Telephony/Security and Control Systems Helpdesk: Telephone: 434.984.8426 sip: helpd...@voice.myitdepartment.net Helpdesk Contract Customers: http://support.myitdepartment.net
_______________________________________________ sipx-users mailing list sipx-users@list.sipfoundry.org List Archive: http://list.sipfoundry.org/archive/sipx-users/
