All, I downgraded the suspect phone to 3.2.4. Left a test messages and then deleted it. The MWI activated and then cleared on others phones, however, the red light and envelope still appear on on the phone with the issues.
I guess the next step is to disable shared line and see if that causes it to go away. Any other ideas? Jes On Mon, Sep 12, 2011 at 12:23 PM, Becker, Jesse <beck...@sunyulster.edu>wrote: > Josh, > Thank you for your reply. I did try enabling the voicemail, leave a > message and delete it. The other phones receive MWI and it cleared when I > deleted it, however, the suspect phone still is blink red. I will try > downgrading the firmware to 3.2.4 and will report back. > > Thanks, > > Jes > > > On Mon, Sep 12, 2011 at 12:15 PM, Josh Patten <jpat...@ezuce.com> wrote: > >> First of all firmware 3.2.5 has some strange issues. Move back to 3.2.4 >> >> The only way to get voicemail to disappear off of a stuck MWI like that is >> to reenable voicemail for the account, leave a voicemail, delete the >> voicemail, and then disable voicemail permissions and remove voicemail >> subscription from the polycom line config. >> >> One of the polycom gremlins that need to be fixed.... >> >> On Mon, Sep 12, 2011 at 11:02 AM, Becker, Jesse >> <beck...@sunyulster.edu>wrote: >> >>> All, I apologize if this has come up before and I missed it. I just >>> switch the last component of our office (our Helpdesk number) to SipX. This >>> is configured as a shared line using button 1 on the primary 650 desk, and >>> then button two on all of our IT staff phones. These are an array of an >>> addition Polycom 650, 1 Polycom 430, and two Polycom 335s. On the primary >>> phones using button 1, the phone believes it has voicemail and is blinking >>> the red light. The shared line associated doesn't have the voicemail >>> permissions and there are no messages on the system. None of the other >>> phones believe they have voicemail. Only the primary phone. All phones are >>> running Firmware spip_ssip_vvx_3_2_5_release_sig_combined.zip and >>> bootrom spip_ssip_BootROM_4_2_2_release_sig.zip. >>> >>> I have reset defaults as well as a format file system on the affected >>> phone, however, the blinking red light remains. Is this a shared line bug? >>> >>> Server is running sipX build 4.4.0- 2011-04-19 >>> >>> --- >>> >>> >>> Jesse Becker | Technical Manager >>> Network+ | Linux+ Certified Professional >>> SunGard Higher Education @ SUNY Ulster >>> 491 Cottekill Road, Stone Ridge, NY 12484 >>> Tel 845-687-5064 | Fax 845-687-5105 >>> beck...@sunyulster.edu | www.sunyulster.edu >>> >>> <http://www.sunyulster.edu/> >>> >>> Check out our knowledge base: >>> http://kb.sunyulster.edu<http://kb.sunyulster.edu/> >>> >>> >>> >>> _______________________________________________ >>> sipx-users mailing list >>> sipx-users@list.sipfoundry.org >>> List Archive: http://list.sipfoundry.org/archive/sipx-users/ >>> >> >> >> >> -- >> Josh Patten >> eZuce >> Solutions Architect >> O.978-296-1005 X2050 >> M.979-574-5699 >> >> _______________________________________________ >> sipx-users mailing list >> sipx-users@list.sipfoundry.org >> List Archive: http://list.sipfoundry.org/archive/sipx-users/ >> > > > > -- > > > Jesse Becker | Technical Manager > Network+ | Linux+ Certified Professional > SunGard Higher Education @ SUNY Ulster > 491 Cottekill Road, Stone Ridge, NY 12484 > Tel 845-687-5064 | Fax 845-687-5105 > beck...@sunyulster.edu | www.sunyulster.edu > > <http://www.sunyulster.edu/> > > Check out our knowledge base: > http://kb.sunyulster.edu<http://kb.sunyulster.edu/> > > > -- Jesse Becker | Technical Manager Network+ | Linux+ Certified Professional SunGard Higher Education @ SUNY Ulster 491 Cottekill Road, Stone Ridge, NY 12484 Tel 845-687-5064 | Fax 845-687-5105 beck...@sunyulster.edu | www.sunyulster.edu <http://www.sunyulster.edu/> Check out our knowledge base: http://kb.sunyulster.edu<http://kb.sunyulster.edu/>
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