Everyone, Thanks for all your suggestions. Enabling voicemail, leaving and deleting a message on the affected line didn't work. I had to switch to another line, leave and delete a message to clear it. I then switched back to the original shared line and there have been no further issues so far.
I will let you know if anything changes. I would be great if Polycom would add a clear and activate WMI to their Admin settings menu or web interface of phone. On Sep 12, 2011 5:02 PM, "Michael Picher" <mpic...@ezuce.com> wrote: > what if you call and leave a message into the mailbox and then delete the > message? > > On Mon, Sep 12, 2011 at 4:58 PM, Tony Graziano < tgrazi...@myitdepartment.net >> wrote: > >> i have seen issues with doing updates on sipx in the past with 4.2 and 4.4 >> where the MWI light stayed on after the update. Normally going to the box >> and leaving a VM and then deleteing it triggered it off, but these were >> lines that had no voicemail enabled, making for a lot of work. >> >> it would be good if you got a snippet of the sla log to see if there is any >> telling message, same goes for mwi. >> >> >> On Mon, Sep 12, 2011 at 4:49 PM, Becker, Jesse <beck...@sunyulster.edu >wrote: >> >>> Folder is empty. I will try adding my line to that button to see if it >>> will reset, then add the shared line back. >>> >>> Thanks, >>> >>> Jes >>> >>> >>> On Mon, Sep 12, 2011 at 4:25 PM, Gerald Drouillard < >>> gerryl...@drouillard.ca> wrote: >>> >>>> On 9/12/2011 1:02 PM, Becker, Jesse wrote: >>>> > All, >>>> > I downgraded the suspect phone to 3.2.4. Left a test messages and >>>> > then deleted it. The MWI activated and then cleared on others phones, >>>> > however, the red light and envelope still appear on on the phone with >>>> > the issues. >>>> > >>>> > I guess the next step is to disable shared line and see if that causes >>>> > it to go away. >>>> > >>>> > Any other ideas? >>>> > >>>> > >>>> Try deleting everything in: >>>> /var/sipxdata/mediaserver/data/mailstore/[extension]/inbox >>>> >>>> -- >>>> Regards >>>> -------------------------------------- >>>> Gerald Drouillard >>>> Technology Architect >>>> Drouillard& Associates, Inc. >>>> http://www.Drouillard.biz >>>> >>>> _______________________________________________ >>>> sipx-users mailing list >>>> sipx-users@list.sipfoundry.org >>>> List Archive: http://list.sipfoundry.org/archive/sipx-users/ >>>> >>> >>> >>> >>> -- >>> >>> >>> Jesse Becker | Technical Manager >>> Network+ | Linux+ Certified Professional >>> SunGard Higher Education @ SUNY Ulster >>> 491 Cottekill Road, Stone Ridge, NY 12484 >>> Tel 845-687-5064 | Fax 845-687-5105 >>> beck...@sunyulster.edu | www.sunyulster.edu >>> >>> <http://www.sunyulster.edu/> >>> >>> Check out our knowledge base: http://kb.sunyulster.edu< http://kb.sunyulster.edu/> >>> >>> >>> >>> _______________________________________________ >>> sipx-users mailing list >>> sipx-users@list.sipfoundry.org >>> List Archive: http://list.sipfoundry.org/archive/sipx-users/ >>> >> >> >> >> -- >> ====================== >> Tony Graziano, Manager >> Telephone: 434.984.8430 >> sip: tgrazi...@voice.myitdepartment.net >> Fax: 434.465.6833 >> >> Email: tgrazi...@myitdepartment.net >> >> LAN/Telephony/Security and Control Systems Helpdesk: >> Telephone: 434.984.8426 >> sip: helpd...@voice.myitdepartment.net >> >> Helpdesk Contract Customers: >> http://support.myitdepartment.net >> >> <http://support.myitdepartment.net>Blog: >> http://blog.myitdepartment.net >> >> Linked-In Profile: http://www.linkedin.com/pub/tony-graziano/14/4a6/7a4 >> >> Ask about our Internet faxservices! >> >> >> _______________________________________________ >> sipx-users mailing list >> sipx-users@list.sipfoundry.org >> List Archive: http://list.sipfoundry.org/archive/sipx-users/ >> > > > > -- > Michael Picher > eZuce > Director of Technical Services > O.978-296-1005 X2015 > M.207-956-0262 > @mpicher <http://twitter.com/mpicher> > www.ezuce.com
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