One thing to find out is if the message date was determined by email. If so, the mail system could easily delay a message for 9 days depending on how mail servers were setup etc. The date in email would be the date it came in, not the date it was sent.
Geoff Van Brunt IT Manager Thunder Bay T 807.626.1306 F 807.623.1792 www.dstgroup.com <http://www.dstgroup.com> M 807.476.7002 IP 1306 [email protected] <mailto:[email protected]> Please consider the environment before printing this e-mail. This e-mail may be privileged and/or confidential, and the sender does not waive any related rights and obligations. Any distribution, use or copying of this e-mail or the information it contains by other than an intended recipient is unauthorized. If you received this e-mail in error, please advise me (by return e-mail or otherwise) immediately. Ce courriel peut être confidentiel et/ou protégé et l'expéditeur ne renonce pas aux droits et obligations qui s'y rapportent. Toute diffusion, utilisation ou copie de ce message ou des renseignements qu'il contient par une personne autre qu'un(e) destinataire désigné(e) est interdite. Si vous recevez ce courriel par erreur, veuillez m'en aviser immédiatement, par retour de courriel ou par un autre moyen.) From: [email protected] [mailto:[email protected]] On Behalf Of Max DiOrio Sent: September-28-11 1:30 PM To: Discussion list for users of sipXecs software([email protected]) Subject: [sipx-users] Voicemail delayed getting to user I'm not even sure if this is in the realm of possibility or my end users aren't telling me the truth, but: I got someone calling me saying that they received a voicemail today and called the patient back. The patient was very confused on why she was getting a call back, as she left the voicemail 9 days ago and after she didn't get a call back she managed to get ahold of someone else. The voicemail message envelope said the date/time was today, about 20 minutes ago. I can understand if the MWI light doesn't light up on occasion, but the message would still be there when they go to check for other messages. But is there anything that could delay a message from being delivered like this?
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