I think if they dont have voicemail>email integration there no way to tell if there is an issue. It SOUNDS as though their MWI wasn't working. If you parsed through the logs for the date in question (assuming you still have them) it would be easy enough to see if there was a voicemail/call.
I know patch#12 has some fixes as related to MWI, but if there were getting notified of other messages in the interim, it becomes a mystery. If it was sent to email one or both email logs would indicate it too. I think its hard to troubleshoot this if its one isolated incident and more than 7 days have passed (log rotation stuff). On Thu, Sep 29, 2011 at 10:48 AM, Max DiOrio <[email protected]> wrote: > Good call Tony – I didn’t realize sipXecs had a recycle bin for > voicemails. I was able to find one message, dated 9/22 @ 1:12pm in both > time stamp and XML. User claims it came in on 9/28 as a new voicemail.*** > * > > ** ** > > Is there any way to grep a log file to see when the notification was sent > to the phone for this particular voicemail? **** > > ** ** > > Thanks.**** > > ** ** > > **** > > ** ** > > *From:* [email protected] [mailto: > [email protected]] *On Behalf Of *Tony Graziano > *Sent:* Thursday, September 29, 2011 9:44 AM > > *To:* Discussion list for users of sipXecs software > *Subject:* Re: [sipx-users] Voicemail delayed getting to user**** > > ** ** > > did they also and either deleted items in the voice mail system?**** > > On Sep 29, 2011 8:51 AM, "Max DiOrio" <[email protected]> wrote: > > I would have if they didn't delete it before I got to it. That's the > problem. They don't know if it's a delayed message until they call the > patients back, and they delete the voicemails after they record them in > their log book. > > > > ________________________________ > > From: [email protected] [mailto: > [email protected]] On Behalf Of Michael Picher > > Sent: Thursday, September 29, 2011 8:25 AM > > To: Discussion list for users of sipXecs software > > Subject: Re: [sipx-users] Voicemail delayed getting to user > > > > did you go look at the actual date on the message file on the server? > > On Wed, Sep 28, 2011 at 1:30 PM, Max DiOrio <[email protected] > <mailto:[email protected]>> wrote: > > I'm not even sure if this is in the realm of possibility or my end users > aren't telling me the truth, but: > > > > I got someone calling me saying that they received a voicemail today and > called the patient back. The patient was very confused on why she was > getting a call back, as she left the voicemail 9 days ago and after she > didn't get a call back she managed to get ahold of someone else. The > voicemail message envelope said the date/time was today, about 20 minutes > ago. > > > > I can understand if the MWI light doesn't light up on occasion, but the > message would still be there when they go to check for other messages. > > > > But is there anything that could delay a message from being delivered > like this? > > > > [cid:[email protected]] > > > > > > _______________________________________________ > > sipx-users mailing list > > [email protected]<mailto:[email protected]> > > List Archive: http://list.sipfoundry.org/archive/sipx-users/ > > > > > > > > -- > > Michael Picher > > eZuce > > Director of Technical Services > > O.978-296-1005 X2015 > > M.207-956-0262 > > @mpicher <http://twitter.com/mpicher> > > www.ezuce.com<http://www.ezuce.com> > > > > CONFIDENTIALITY NOTICE: > > > > The information contained in this message may be privileged and > confidential. If you are NOT the intended recipient, please notify the > sender immediately with a copy to [email protected] and destroy this > message. Please be aware that email communication can be intercepted in > transmission or misdirected. Your use of email to communicate protected > health information to us indicates that you acknowledge and accept the > possible risks associated with such communication. Please consider > communicating any sensitive information by telephone, fax or mail. If you do > not wish to have your information sent by email, please contact the sender > immediately.**** > > _______________________________________________ > sipx-users mailing list > [email protected] > List Archive: http://list.sipfoundry.org/archive/sipx-users/ > -- ====================== Tony Graziano, Manager Telephone: 434.984.8430 sip: [email protected] Fax: 434.465.6833 Email: [email protected] LAN/Telephony/Security and Control Systems Helpdesk: Telephone: 434.984.8426 sip: [email protected] Helpdesk Contract Customers: http://support.myitdepartment.net <http://support.myitdepartment.net>Blog: http://blog.myitdepartment.net Linked-In Profile: http://www.linkedin.com/pub/tony-graziano/14/4a6/7a4 Ask about our Internet Fax services!
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