This also occurred while using Cisco 2811 gateways. The Polycom does not respond correctly when initiating the Hold, it does not send a PRACK when it should. I had worked with polycom on this issue earlier this year and they gave me a patched version that they still have not released which is 3.2.5.b. Seems to be coming up more and more on this list.
From: sipx-users-boun...@list.sipfoundry.org [mailto:sipx-users-boun...@list.sipfoundry.org] On Behalf Of Tony Graziano Sent: Friday, November 04, 2011 10:09 AM To: Discussion list for users of sipXecs software Subject: Re: [sipx-users] Hold BUG on 4.4 using HOLD on Polycom phones ok. I will see if I can reproduce in the lab and submit a tracker. On Nov 4, 2011 12:46 PM, "Kevin George" <kevincgeo...@gmail.com<mailto:kevincgeo...@gmail.com>> wrote: Sounds almost exactly like the issue I described in July. In my situation when I put the (sip trunk) caller on hold, then resume, then hold again, then resume the call messes up everytime. If I remove the moh config from the polycom config manually, the problem doesn't occur. I'm still running the old version though. (sipxproxy-4.4.0-235.g353d7) Bandwidth.com sip trunks Polycom 550 3.2.4b and 3.2.5 I do see the ~mh~ entries in my CDR stuck also. On Fri, Nov 4, 2011 at 8:50 AM, Tony Graziano <tgrazi...@myitdepartment.net<mailto:tgrazi...@myitdepartment.net>> wrote: Numerous firmware/bootrom versions, what I am seeing is using 4.4 (latest) if someone calls in via siptrunk on internal, and puts the caller on hold (using the hold button) then resumes the call, the calls is stuck in CDR as ~mh~ while the call is resumed. Occasionally, the call cannot be resumed, and the phones start locking up and have to be unplugged. It's odd the calls stuck in CDR showing ~mh~ happens and sometimes the call is actually stuck in the media server too. This only started happening when putting on the last update. (2011-10-12). Can anyone else duplicate this? -- ====================== Tony Graziano, Manager Telephone: 434.984.8430<tel:434.984.8430> sip: tgrazi...@voice.myitdepartment.net<mailto:tgrazi...@voice.myitdepartment.net> Fax: 434.465.6833<tel:434.465.6833> Email: tgrazi...@myitdepartment.net<mailto:tgrazi...@myitdepartment.net> LAN/Telephony/Security and Control Systems Helpdesk: Telephone: 434.984.8426<tel:434.984.8426> sip: helpd...@voice.myitdepartment.net<mailto:helpd...@voice.myitdepartment.net> Helpdesk Customers: http://myhelp.myitdepartment.net Blog: http://blog.myitdepartment.net Linked-In Profile: http://www.linkedin.com/pub/tony-graziano/14/4a6/7a4 Ask about our Internet Fax services! _______________________________________________ sipx-users mailing list sipx-users@list.sipfoundry.org<mailto:sipx-users@list.sipfoundry.org> List Archive: http://list.sipfoundry.org/archive/sipx-users/ -- Kevin George _______________________________________________ sipx-users mailing list sipx-users@list.sipfoundry.org<mailto:sipx-users@list.sipfoundry.org> List Archive: http://list.sipfoundry.org/archive/sipx-users/
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