if you change the default from 24 to one for the device, there is no way I can see that this will work. The device needs to allow MORE THAN ONE call, where the limit is placed is on the line itself. I think you need to go back and UNDO the setting for 1 on the device and change it back.
On Fri, Apr 13, 2012 at 12:33 PM, Stiles Watson <wat...@datatek-net.com> wrote: > This is exactly what I've done. > > In the devices menu, I click on the MAC address > Lines, click on the only > line, then Registration and set the values of lineKeys and callsPerLineKey. > Once this is done, if I go back to the devices menu and click on the line > instead of the MAC address, the values are already filled in (since this is > just an alternative path to the previous one). > > At this point I'm not using any phone groups and I've only made two other > modifications to the default config for this device. First, in the devices > menu, click on MAC address > Call Handling, I've changed the value from the > default to 1 (I get the same result if 1 or the default of 24). And second, > MAC address > Dial Plan, I've set a custom digitmap: > > [2-9]11|0T|RR9R011xxx.T|9011xxx.T|RR91R[2-9]xxxxxxxxx|RR9R1[2-9]xxxxxxxxx|91[2-9]xxxxxxxxx|RR91919R[2-9]xxxxxxT|91919[2-9]xxxxxx|*xx.T|[8]xxxT|[1]xxT > > These are the only mods I've made to the device and line. > > I then send the profile to the phone and after reboot, I verify the values, > by Menu > Settings > Advanced > password > Admin Settings > Line > Configuration > > Calls/LnKey: 1 > Line1 > Line Keys > No. Line Keys: 2 > Line1 > Line Keys > Calls/LnKey: 1 > Line2 > Line Keys > No. Line Keys: blank > Line2 > Line Keys > Calls/LnKey: blank > > If I set the registration values in a phone group, the Line2 fields match > the Line1 settings. With or without the group the result is the same > behavior: Two outbound calls, one inbound. Second inbound call gets, user of > extension is not available, and call goes to v-mail. > > There are no other required settings that I'm aware of. > > Again, my setup is Polycom SoundPoint 335 IP, firmware 3.2.6.0314, BootROM > 4.2.2.0710, sipXecs v 4.4, no PSTN, US & CANADA SIP trunk is voip.ms, > International SIP Trunk is callwithus. At this point there is no DID to this > ext, but there will be when system is live. All inbound calls come through > Auto Attend. There are no call forwarding rules for this user. This user in > not in any Hunt group. > > Stiles > > > On 04/13/2012 11:28 AM, Todd Hodgen wrote: > > I’ve always done it from the sipXecs gui. It’s never required anything at > the phone itself. > > > > When you are in the devices menu, it lists all of the devices – Mac address, > and lines assigned. Click on the line assigned, set it there, and click on > the mac address – assign it there. Maybe there is a better way, but this > method does work for me. > > > > > > > > From: sipx-users-boun...@list.sipfoundry.org > [mailto:sipx-users-boun...@list.sipfoundry.org] On Behalf Of Stiles Watson > Sent: Friday, April 13, 2012 8:00 AM > To: sipx-users@list.sipfoundry.org > Subject: Re: [sipx-users] Multiple line appearances > > > > Todd, > > I'm trying to figure out where to do this. Are you saying you have to go to > the physical phone itself or are you referring to the sipX web-interface for > the device & line? > > Regarding the sipX interface for the device if not using phone groups, under > Call Handing, there is a "Calls Per Line Key" field which defaults to 24. > Does this need to be changed to 1? > > After clicking on the only line assigned to this device, under Registration, > I have lineKeys set to 2 and callsPerLineKey set to 1. > > Is there anything else which needs to be configured? > > Stiles > > > > On 04/12/2012 06:08 PM, Todd Hodgen wrote: > > You need to set this in two places on the phone. Go to the Device itself, > and set it to two line appearances, and one line. Next, go to the Line for > the device, and do the same thing. > > > > From: sipx-users-boun...@list.sipfoundry.org > [mailto:sipx-users-boun...@list.sipfoundry.org] On Behalf Of Stiles Watson > Sent: Thursday, April 12, 2012 8:58 AM > To: Discussion list for users of sipXecs software > Subject: Re: [sipx-users] Multiple line appearances > > > > That is what I did. I have one line assigned to the phone and the > registration settings as below. > > Stiles > > > On 04/12/2012 11:54 AM, Tony Graziano wrote: > > You register the SAME LINE on both line appearances and set the limit to "1" > for each. > > On Thu, Apr 12, 2012 at 11:51 AM, Stiles Watson <wat...@datatek-net.com> > wrote: > > According to the sipX book (p 133): > > "Most multiple line IP hardware phones allow multiple calls to a single > line. This > can be quite confusing for the average phone user and difficult to deal > with at an > answering position. To remedy this problem it is easier for the user to > have multiple > appearances of the same line on their telephone. Each successive call > will ring on the > next line appearance." > > I am using the recommended setup on the Polycom 335 phones, but the > behaviour is not as indicated. When the second call comes in, it does > not ring on the successive line, but goes straight to v-mail. I'm using > sipX 4.4. > > In my phone group, under the Registration section, I have lineKeys set > to 2 (the 335 has two line keys) and I have callsPerLineKey set to 1. > After sending the profiles to the phones, they show the correct ext on > each line. I can make two outgoing calls, but I can only receive one. > > I have also tried assigning the same ext twice to the phone. This again > results in the same ext appearing on each line key as desired, but when > the second call comes in, it does not ring the second line, but rings > the first line. If I answer an incoming call while on another call, the > first call goes to hold (this is an assumption because I hear the MOH > music), but I do not see how to put the second call on hold and retrieve > the first call. If I hang up the second call without picking up the > first, they both get disconnected. > > I'd rather have the solution indicated in the book. > > Stiles > _______________________________________________ > sipx-users mailing list > sipx-users@list.sipfoundry.org > List Archive: http://list.sipfoundry.org/archive/sipx-users/ > > > > > > -- > ~~~~~~~~~~~~~~~~~~ > Tony Graziano, Manager > Telephone: 434.984.8430 > sip: tgrazi...@voice.myitdepartment.net > Fax: 434.465.6833 > ~~~~~~~~~~~~~~~~~~ > Linked-In Profile: > http://www.linkedin.com/pub/tony-graziano/14/4a6/7a4 > Ask about our Internet Fax services! > ~~~~~~~~~~~~~~~~~~ > > LAN/Telephony/Security and Control Systems Helpdesk: > > Telephone: 434.984.8426 > > sip: helpd...@voice.myitdepartment.net > > > > Helpdesk Customers: http://myhelp.myitdepartment.net > > Blog: http://blog.myitdepartment.net > > > > > > _______________________________________________ > > sipx-users mailing list > > sipx-users@list.sipfoundry.org > > List Archive: http://list.sipfoundry.org/archive/sipx-users/ > > > > > > > _______________________________________________ > > sipx-users mailing list > > sipx-users@list.sipfoundry.org > > List Archive: http://list.sipfoundry.org/archive/sipx-users/ > > > > > > _______________________________________________ > sipx-users mailing list > sipx-users@list.sipfoundry.org > List Archive: http://list.sipfoundry.org/archive/sipx-users/ > > > > _______________________________________________ > sipx-users mailing list > sipx-users@list.sipfoundry.org > List Archive: http://list.sipfoundry.org/archive/sipx-users/ -- ~~~~~~~~~~~~~~~~~~ Tony Graziano, Manager Telephone: 434.984.8430 sip: tgrazi...@voice.myitdepartment.net Fax: 434.465.6833 ~~~~~~~~~~~~~~~~~~ Linked-In Profile: http://www.linkedin.com/pub/tony-graziano/14/4a6/7a4 Ask about our Internet Fax services! ~~~~~~~~~~~~~~~~~~ -- LAN/Telephony/Security and Control Systems Helpdesk: Telephone: 434.984.8426 sip: helpd...@voice.myitdepartment.net Helpdesk Customers: http://myhelp.myitdepartment.net Blog: http://blog.myitdepartment.net _______________________________________________ sipx-users mailing list sipx-users@list.sipfoundry.org List Archive: http://list.sipfoundry.org/archive/sipx-users/
