I'm not using any EFK features.
I removed the phone from the phone group, entered the settings into the
phone and line directly, reset the phone to factory defaults (both local
and device settings), generated a new profile, rebooted, downloaded the
config, and ...
still the same result. The second call goes straight to v-mail.
Stiles
On 04/12/2012 01:45 PM, Tony Graziano wrote:
If you are using any EFK features in the 335 all bets are probably off
too...
On Thu, Apr 12, 2012 at 1:41 PM, Michael Picher <mpic...@ezuce.com
<mailto:mpic...@ezuce.com>> wrote:
That should work fine, it has on every 650 i've ever tried it on.
I've honestly never ever tried it on a 335 however. I generally
use this feature for operator types... and operator types don't
use 335's.
Mike
On Thu, Apr 12, 2012 at 12:58 PM, Stiles Watson
<wat...@datatek-net.com <mailto:wat...@datatek-net.com>> wrote:
I'm either not communicating my settings clearly or I'm not
understanding what I'm being told to do.
I have one and only one line assigned to the phone and I have
lineKeys set to 2 and callsPerLineKey set to 1. I set the
profiles and after the phone reboots, I verified that these
are the setting which are on the phone.
Stiles
On 04/12/2012 12:42 PM, Michael Picher wrote:
no, you don't want to register another line to the phone
what you want to do is have 1 call per line and 2 line
appearances...
should be a setting on that same page where you limit it to 1
call per line key.
On Thu, Apr 12, 2012 at 11:57 AM, Stiles Watson
<wat...@datatek-net.com <mailto:wat...@datatek-net.com>> wrote:
That is what I did. I have one line assigned to the phone
and the registration settings as below.
Stiles
On 04/12/2012 11:54 AM, Tony Graziano wrote:
You register the SAME LINE on both line appearances and
set the limit to "1" for each.
On Thu, Apr 12, 2012 at 11:51 AM, Stiles Watson
<wat...@datatek-net.com <mailto:wat...@datatek-net.com>>
wrote:
According to the sipX book (p 133):
"Most multiple line IP hardware phones allow
multiple calls to a single
line. This
can be quite confusing for the average phone user
and difficult to deal
with at an
answering position. To remedy this problem it is
easier for the user to
have multiple
appearances of the same line on their telephone.
Each successive call
will ring on the
next line appearance."
I am using the recommended setup on the Polycom 335
phones, but the
behaviour is not as indicated. When the second call
comes in, it does
not ring on the successive line, but goes straight
to v-mail. I'm using
sipX 4.4.
In my phone group, under the Registration section, I
have lineKeys set
to 2 (the 335 has two line keys) and I have
callsPerLineKey set to 1.
After sending the profiles to the phones, they show
the correct ext on
each line. I can make two outgoing calls, but I can
only receive one.
I have also tried assigning the same ext twice to
the phone. This again
results in the same ext appearing on each line key
as desired, but when
the second call comes in, it does not ring the
second line, but rings
the first line. If I answer an incoming call while
on another call, the
first call goes to hold (this is an assumption
because I hear the MOH
music), but I do not see how to put the second call
on hold and retrieve
the first call. If I hang up the second call without
picking up the
first, they both get disconnected.
I'd rather have the solution indicated in the book.
Stiles
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O.978-296-1005 X2015
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@mpicher <http://twitter.com/mpicher>
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sip: tgrazi...@voice.myitdepartment.net
<mailto:tgrazi...@voice.myitdepartment.net>
Fax: 434.465.6833
~~~~~~~~~~~~~~~~~~
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http://www.linkedin.com/pub/tony-graziano/14/4a6/7a4
Ask about our Internet Fax services!
~~~~~~~~~~~~~~~~~~
LAN/Telephony/Security and Control Systems Helpdesk:
Telephone: 434.984.8426
sip: helpd...@voice.myitdepartment.net
<mailto:helpd...@voice.myitdepartment.net>
Helpdesk Customers: http://myhelp.myitdepartment.net
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