Tony, In most cases the faxes were delivered to the users in PDF format without issue. There were "many" times when the faxes came in with zero pages and in tiff format. I can only state our experience.
I worked with IIPS regarding the configuration on the AudioCodes and ATA devices. The results were always the same for us. The current configurations on the AudioCodes and ATA's that is working with the new FoIP solution was tested with the sipXecs platform and the results were the same as listed above. The posting was not a negative statement with regards to sipXecs FoIP capabilities. I simply was not able to get the system to work and with limited support resources I needed an alternate route. I am sure others have had great successes in their individual configurations. The SIP trunk is configured within the sipXecs Gateway area. I am not using a ITSP for my trunks. I have three PRI Telco circuits connected to the AudioCodes Mediant 1000. I will post my configurations in a later post. Rob Schroeder -----Original Message----- From: sipx-users-boun...@list.sipfoundry.org [mailto:sipx-users-boun...@list.sipfoundry.org] On Behalf Of Tony Graziano Sent: Tuesday, May 29, 2012 9:51 AM To: Discussion list for users of sipXecs software Subject: Re: [sipx-users] Fax Problems (Big Time) I have this working with several PRI gateways as inbound paperless and inbound/outbound to plain paper fax machines. I don't use AudioCodes but I know it works. When I use Patton gateways I make sure both the PRI gateway and the ATA (for FXS/plain paper devices) is configured to use t.38 internally. So far it has been bulletproof. I also use Appia for siptrunking and have the exact same results in lieu of a PRI. It has also been bulletproof. As you have not provided a lot of detail on your configuration, one can only assume it was an interoperability issue between the requirements (re-invite with sdp from g711 to t.38) with the ITSP in question that has likely caused this issue. We have seen this with many ITSP's that have a homegrown or "not 100% route guaranteed" t.38 call platform. If you can share what ITSP you are usingwith your solution, it would be most helpful instead of saying "GFI faxmaker with XCAPI" worked with a sip trunk but not saying who the trunk is from. It can save someone else down the road a lot of misery. On Tue, May 29, 2012 at 9:02 AM, Robert Schroeder <robert.schroe...@memberfirstmortgage.com> wrote: > Unfortunately I was unable to resolve the fax issues when using the > sipXecs platform. I worked with different configurations on the > AudioCodes and the results were all the same. Under all configurations > faxes were still coming in with zero pages and being delivered as a > result to the user via email in tiff format with nothing to look at. > It appears for whatever the reason the issues were related to > communications between the caller and sipXecs. In most cases the faxes > were delivered successfully however because we get thousands of faxes > per month the problem was not something we could continue with. > > > > In the end I purchased a FoIP solution from GFI Software to resolve > the problems. > > > > We currently have a SIP trunk and Dial Plan configuration in sipXecs > directing all the inbound FAX DID calls to the GFI FAXmaker server. > The GFI FAXMaker and TE-Systems XCAPI product have an registered > account on the sipXecs server for outbound faxes. > > > > Sorry for the late response on this update, > > > > Rob Schroeder > > > > From: sipx-users-boun...@list.sipfoundry.org > [mailto:sipx-users-boun...@list.sipfoundry.org] On Behalf Of Robert > Schroeder > Sent: Friday, April 20, 2012 4:25 PM > To: sipx-users@list.sipfoundry.org > > > Subject: Re: [sipx-users] Fax Problems (Big Time) > > > > So far I have had no reports of problems. I am waiting for a bit to > know if this issue is resolved completely before posting details of > the AC configuration. > > > > So Far So Good, > > > > > > From: sipx-users-boun...@list.sipfoundry.org > [mailto:sipx-users-boun...@list.sipfoundry.org] On Behalf Of Tony > Graziano > Sent: Friday, April 20, 2012 12:10 PM > To: Discussion list for users of sipXecs software > Subject: Re: [sipx-users] Fax Problems (Big Time) > > > > did you do that? if so, did it fix it? > > On Fri, Apr 20, 2012 at 11:53 AM, Robert Schroeder > <robert.schroe...@memberfirstmortgage.com> wrote: > > Tony, > > > > Thank you for the suggestion and for your help. > > > > Rob > > > > From: sipx-users-boun...@list.sipfoundry.org > [mailto:sipx-users-boun...@list.sipfoundry.org] On Behalf Of Tony > Graziano > Sent: Friday, April 20, 2012 11:00 AM > > > To: Discussion list for users of sipXecs software > Subject: Re: [sipx-users] Fax Problems (Big Time) > > > > Sorry, am not a audiocodes guru. I have documented the Patton PRi > gateways for use with t.38 in the wiki. Perhaps someone else would be > so kind as to do the same for an AC PRI gateway instead of keeping it > a big secret and make sure it is also documented on the wiki. > > > > Try: > > > > Configuration > Protocol Configuration > Protocol Definition > SIP > General Parameters > > Fax Signaling Method T.38 Relay > > Detect Fax on Answer Tone Initiate T.38 on Preamble > > SIP Transport Type UDP > > > > I don't know what the other settings are for Detect Fax on Answer > Tone, you really should address this before logging and tracing, > because it should have fax set for t.38 on the Mediant FIRST. > > > > For sanity, when you do find Nirvana, please post it here for someone > to update the wiki if you don't have a wiki account. > > > > On Fri, Apr 20, 2012 at 9:50 AM, Robert Schroeder > <robert.schroe...@memberfirstmortgage.com> wrote: > > Tony: > > > > I did find a Fax Signaling Method of T.38 Relay under the Coders And > Profile Definitions - IP Profile Settings - Gateway Parameters - Fax > Signaling Method. > > > > > > > > From: sipx-users-boun...@list.sipfoundry.org > [mailto:sipx-users-boun...@list.sipfoundry.org] On Behalf Of Tony > Graziano > Sent: Friday, April 20, 2012 9:29 AM > To: Discussion list for users of sipXecs software > Subject: Re: [sipx-users] Fax Problems (Big Time) > > > > faxing into sipx only support t.38 and your audiocodes fax settings > have g711u. you need to change it to t.38. > > On Fri, Apr 20, 2012 at 9:17 AM, Robert Schroeder > <robert.schroe...@memberfirstmortgage.com> wrote: > > Has anyone had problems with faxing into sipXecs? We are having huge > problems with faxes being delivered to the users emails as zero page tiff´s. > It is not an every fax occurrence however it is at a rate that I am no > longer able to rely upon the faxing delivery capabilities of sipXecs. > I am trying to determine if the problems is with the AudioCodes, PRI > Provider or sipXecs. > > > > Just wondering if there is a known issue. I am running (4.4.0- > 2012-04-13EDT09:44:58 ip-10-72-10-163). I am also using three PRI > circuits with an AudioCodes Mediant 1000 SIP Gateway. > > > > Listed below is my current configuration settings on the AudioCodes! > > > > AudioCodes Information > > Version ID: 6.00A.032.003 > > DSP Type: 2 > > DSP Software Version: 6008 > > DSP Software Name: 624AE3 > > Flash Version: 208 > > > > AudioCodes Configuration - Media Settings - Fax/Modem/CID Settings > > > > General Settings > > Fax Transport Mode: RelayEnable > > Caller ID Transport Type: Mute > > Caller ID Type: Standard Bellcore > > V.21 Modem Transport Type: Disable > > V.22 Modem Transport Type: Disable > > V.23 Modem Transport Type: Disable > > V.32 Modem Transport Type: Disable > > V.34 Modem Transport Type: Enable Bypass > > Fax CNG Mode: Disable > > CNG Detector Mode: Disable > > > > Fax Relay Settings > > Fax Relay Redundancy Depth: 0 > > Fax Relay Enhanced Redundancy Depth: 4 > > Fax Relay ECM Enable: Enable > > Fax Relay Max Rate (bps): 9600bps > > > > Bypass Settings > > Fax/Modem Bypass Coder Type: G711Mulaw > > Fax/Modem Bypass Packing Factor: 1 > > Fax Bypass Output Gain: 0 > > Modem Bypass Output Gain: 0 > > > > Any suggestions from the techs would be very welcomed! > > > > Thanks Everyone, > > > > Rob Schroeder > > > > ________________________________ > > NOTICE: This electronic mail message and any content within it are > intended exclusively for the individual(s) or entities to which it is > addressed. The message, together with any attachments and all other > content, may contain confidential and/or privileged information. Any > unauthorized review, use, print, save, copy, disclosure or distribution > is strictly prohibited. If you have received this message in error, please immediately advise the sender by reply email > and delete all copies. > > > _______________________________________________ > sipx-users mailing list > sipx-users@list.sipfoundry.org > List Archive: http://list.sipfoundry.org/archive/sipx-users/ > > > > > > -- > ~~~~~~~~~~~~~~~~~~ > Tony Graziano, Manager > Telephone: 434.984.8430 > sip: tgrazi...@voice.myitdepartment.net > Fax: 434.465.6833 > ~~~~~~~~~~~~~~~~~~ > Linked-In Profile: > http://www.linkedin.com/pub/tony-graziano/14/4a6/7a4 > Ask about our Internet Fax services! > ~~~~~~~~~~~~~~~~~~ > > LAN/Telephony/Security and Control Systems Helpdesk: > > Telephone: 434.984.8426 > > sip: helpd...@voice.myitdepartment.net > > > > Helpdesk Customers: http://myhelp.myitdepartment.net > > Blog: http://blog.myitdepartment.net > > > > > > ________________________________ > > NOTICE: This electronic mail message and any content within it are > intended exclusively for the individual(s) or entities to which it is > addressed. The message, together with any attachments and all other > content, may contain confidential and/or privileged information. Any > unauthorized review, use, print, save, copy, disclosure or distribution > is strictly prohibited. If you have received this message in error, please immediately advise the sender by reply email > and delete all copies. > > > _______________________________________________ > sipx-users mailing list > sipx-users@list.sipfoundry.org > List Archive: http://list.sipfoundry.org/archive/sipx-users/ > > > > > > -- > ~~~~~~~~~~~~~~~~~~ > Tony Graziano, Manager > Telephone: 434.984.8430 > sip: tgrazi...@voice.myitdepartment.net > Fax: 434.465.6833 > ~~~~~~~~~~~~~~~~~~ > Linked-In Profile: > http://www.linkedin.com/pub/tony-graziano/14/4a6/7a4 > Ask about our Internet Fax services! > ~~~~~~~~~~~~~~~~~~ > > > > LAN/Telephony/Security and Control Systems Helpdesk: > > Telephone: 434.984.8426 > > sip: helpd...@voice.myitdepartment.net > > > > Helpdesk Customers: http://myhelp.myitdepartment.net > > Blog: http://blog.myitdepartment.net > > > > ________________________________ > > NOTICE: This electronic mail message and any content within it are > intended exclusively for the individual(s) or entities to which it is > addressed. The message, together with any attachments and all other > content, may contain confidential and/or privileged information. Any > unauthorized review, use, print, save, copy, disclosure or distribution > is strictly prohibited. If you have received this message in error, please immediately advise the sender by reply email > and delete all copies. > > > _______________________________________________ > sipx-users mailing list > sipx-users@list.sipfoundry.org > List Archive: http://list.sipfoundry.org/archive/sipx-users/ > > > > > > -- > ~~~~~~~~~~~~~~~~~~ > Tony Graziano, Manager > Telephone: 434.984.8430 > sip: tgrazi...@voice.myitdepartment.net > Fax: 434.465.6833 > ~~~~~~~~~~~~~~~~~~ > Linked-In Profile: > http://www.linkedin.com/pub/tony-graziano/14/4a6/7a4 > Ask about our Internet Fax services! > ~~~~~~~~~~~~~~~~~~ > > LAN/Telephony/Security and Control Systems Helpdesk: > > Telephone: 434.984.8426 > > sip: helpd...@voice.myitdepartment.net > > > > Helpdesk Customers: http://myhelp.myitdepartment.net > > Blog: http://blog.myitdepartment.net > > > > ________________________________ > > NOTICE: This electronic mail message and any content within it are > intended exclusively for the individual(s) or entities to which it is > addressed. The message, together with any attachments and all other > content, may contain confidential and/or privileged information. Any > unauthorized review, use, print, save, copy, disclosure or distribution > is strictly prohibited. If you have received this message in error, please immediately advise the sender by reply email > and delete all copies. > > > > ________________________________ > NOTICE: This electronic mail message and any content within it are > intended exclusively for the individual(s) or entities to which it is > addressed. The message, together with any attachments and all other > content, may contain confidential and/or privileged information. Any > unauthorized review, use, print, save, copy, disclosure or distribution > is strictly prohibited. If you have received this message in error, please immediately advise the sender by reply email > and delete all copies. > > _______________________________________________ > sipx-users mailing list > sipx-users@list.sipfoundry.org > List Archive: http://list.sipfoundry.org/archive/sipx-users/ -- ~~~~~~~~~~~~~~~~~~ Tony Graziano, Manager Telephone: 434.984.8430 sip: tgrazi...@voice.myitdepartment.net Fax: 434.465.6833 ~~~~~~~~~~~~~~~~~~ Linked-In Profile: http://www.linkedin.com/pub/tony-graziano/14/4a6/7a4 Ask about our Internet Fax services! ~~~~~~~~~~~~~~~~~~ -- LAN/Telephony/Security and Control Systems Helpdesk: Telephone: 434.984.8426 sip: helpd...@voice.myitdepartment.net Helpdesk Customers: http://myhelp.myitdepartment.net Blog: http://blog.myitdepartment.net _______________________________________________ sipx-users mailing list sipx-users@list.sipfoundry.org List Archive: http://list.sipfoundry.org/archive/sipx-users/ NOTICE: This electronic mail message and any content within it are intended exclusively for the individual(s) or entities to which it is addressed. The message, together with any attachments and all other content, may contain confidential and/or privileged information. Any unauthorized review, use, print, save, copy, disclosure or distribution is strictly prohibited. If you have received this message in error, please immediately advise the sender by reply email and delete all copies. _______________________________________________ sipx-users mailing list sipx-users@list.sipfoundry.org List Archive: http://list.sipfoundry.org/archive/sipx-users/
