The problem with the old ACD, every time I tried to use it, was that it was fragile. Do this, don't ever do that, etc... Any time I tried to use it in a situation the customer (and then ultimately me) had a bad experience.
If they can make it stable, and make it so you can transfer calls out of queue that would be awesome. Most people don't need a real ACD (even though they think they want an ACD). What they need are fancy hunt groups which is exactly what the 4.4 ACD does. Work has begun on a new hunt group app that will hopefully alleviate the need for an ACD in cases where it really isn't needed. This will be based around some new code and involve a B2BUA that can 'own' the call and then hunt out. This will be in contrast to how hunt groups work now where it's a SIP messaging nightmare. Circular hunt groups, linear hunt groups, being able to ring the same extension at more than one point in a hunt group are all envisioned. At some point I'd even like to see users be able to (from a phone or user portal) login/out of hunt groups, or only ring certain users for different days/hours in a hunt group. With the current workload I wouldn't expect anything until 4.8 though. Thanks, Mike On Wed, Aug 29, 2012 at 6:21 AM, Matt White <mwh...@thesummit-grp.com>wrote: > Funny, the beep is one reason my customers wont move to openACD. OpenACD > for my customers that need a true ACD. The old ACD worked well despite its > bad rap. > > We have a developer working on get sipXacd ported over to 4.6 so there is > hope yet. > > As to your specific issue, I don't think the tone is an audio file, so you > would need to create a patch to remove it. > > -m > > > > >>> Ali Dashti <ali.das...@gmail.com> 08/28/12 9:14 AM >>> > > Thanks Tony, one thing that made me go back to 4.4 ACD was the CallerID > and DNID! In 4.4 ACD when a call arrives; an agent would see a Queue name > and the Line extention in CallerID but in OpenACD even the DNID changes to > agent extension number; therefore prevents me from knowing what number was > dialed!! This was my primary result, do you see this as well? > > On Tue, Aug 28, 2012 at 5:29 PM, Tony Graziano < > tgrazi...@myitdepartment.net> wrote: > >> fyi - If you are referring to the existing ACD (not openacd) I don't >> think any resources are going into it as it is being removed in favor of >> the openacd integration starting up in 4.6. >> >> On Tue, Aug 28, 2012 at 8:55 AM, Ali Dashti <ali.das...@gmail.com>wrote: >> >>> This could be a very old issue! I was wondering if there is a way to >>> remove the beep heard a short moment after an agent picks up a call on >>> ACD!! Thanks. >>> >>> _______________________________________________ >>> sipx-users mailing list >>> sipx-users@list.sipfoundry.org >>> List Archive: http://list.sipfoundry.org/archive/sipx-users/ >>> >> >> >> >> -- >> ~~~~~~~~~~~~~~~~~~ >> Tony Graziano, Manager >> Telephone: 434.984.8430 >> sip: tgrazi...@voice.myitdepartment.net >> Fax: 434.465.6833 >> ~~~~~~~~~~~~~~~~~~ >> Linked-In Profile: >> http://www.linkedin.com/pub/tony-graziano/14/4a6/7a4 >> Ask about our Internet Fax services! >> ~~~~~~~~~~~~~~~~~~ >> >> Using or developing for sipXecs from SIPFoundry? Ask me about sipX-CoLab >> 2013! >> <http://sipxcolab2013.eventbrite.com/?discount=tony2013> >> >> >> LAN/Telephony/Security and Control Systems Helpdesk: >> Telephone: 434.984.8426 >> sip: helpdesk@voice.myitdepartment.**net<helpd...@voice.myitdepartment.net> >> >> Helpdesk Customers: >> http://myhelp.myitdepartment.**net<http://myhelp.myitdepartment.net> >> Blog: http://blog.myitdepartment.net >> >> _______________________________________________ >> sipx-users mailing list >> sipx-users@list.sipfoundry.org >> List Archive: http://list.sipfoundry.org/archive/sipx-users/ >> > > > _______________________________________________ > sipx-users mailing list > sipx-users@list.sipfoundry.org > List Archive: http://list.sipfoundry.org/archive/sipx-users/ > -- Michael Picher, Director of Technical Services eZuce, Inc. 300 Brickstone Square**** Suite 201**** Andover, MA. 01810 O.978-296-1005 X2015 M.207-956-0262 @mpicher <http://twitter.com/mpicher> linkedin <http://www.linkedin.com/profile/view?id=35504760&trk=tab_pro> www.ezuce.com ------------------------------------------------------------------------------------------------------------ There are 10 kinds of people in the world, those who understand binary and those who don't.
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