I concur.  Kudos to SB for such up-front action.  I thought I was the only one with 
this problem...just joined the list last night and now I receive great support updates.

Thanks again,
Chris G


>>> [EMAIL PROTECTED] 07/11/03 11:42AM >>>
I have to say hats off to SB for not just fixing the problem but posting
what action they took. Wish all mfgs would do this.
Earl UpHi.net
 
 
-------Original Message-------
 
From: [EMAIL PROTECTED] 
Date: Friday, July 11, 2003 10:54:33 AM
To: [EMAIL PROTECTED] 
Subject: [smartBridges] Customer Advisory
 
Hi All,
 
Attached is our Investigation Report with regards to the "heat" issue that
many have experienced with our products affected in recent batch. We have
learned a great lesson from this and taken the corrective measure to make
our product more reliable than before. Pls see attached for self-explanatory
 
 
Thank you for your continued support. We apologized to those who have
affected by this issue.
 
Alex
sB Tech Support
 
Our Mission: Develop reliable Carrier Class, easy to Deploy and easy to
Maintain solutions for Wireless ISPs.
 
 

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