Yes. The problem is brought on as the unit warms up. What they are saying is that it's not overheating, it's that a temperature increase affects the timing issue which is going to be fixed in the firmware. So it IS related to temperature, but that is NOT the underlying cause. It is a firmware bug which they are working on.
----- Original Message ----- From: "Leszek Olszewski" <[EMAIL PROTECTED]> To: <[EMAIL PROTECTED]> Sent: Friday, July 11, 2003 3:52 PM Subject: RE: [smartBridges] Customer Advisory > Hello, > > In the document you mentioned that this issue arises while temperature > increases but is not directly related to this. > > Has anyone noticed any corelation between temperature and these devices > instabililty? > > Regards, > Leszek > > > At 04:45 2003-07-12 +0800, you wrote: > >Hi Jason, > > > >If the units show the symptoms as described in the document and of they > >are purchased around that time frame do let us know the MAC address of > >those units we can verify them with the MAC addresses. > > > >Please note it is not all units and especially not any units purchased > >before the mentioned time frame. > > > >Vasu > > > >-----Original Message----- > >From: [EMAIL PROTECTED] > >[mailto:[EMAIL PROTECTED] On Behalf Of Jason > >Sent: Saturday, July 12, 2003 4:00 AM > >To: '[EMAIL PROTECTED]' > >Subject: RE: [smartBridges] Customer Advisory > > > >Fantastic work. One more request - can we find out if our units are > >affected by MAC address? > > > >Thanks, > > > >Jason > > > > > >-----Original Message----- > >From: [EMAIL PROTECTED] > >[mailto:[EMAIL PROTECTED] On Behalf Of Chris Glanzer > >Sent: Friday, July 11, 2003 12:49 PM > >To: [EMAIL PROTECTED] > >Subject: Re: [smartBridges] Customer Advisory > > > > > >I concur. Kudos to SB for such up-front action. I thought I was the > >only one with this problem...just joined the list last night and now I > >receive great support updates. > > > >Thanks again, > >Chris G > > > > > > >>> [EMAIL PROTECTED] 07/11/03 11:42AM >>> > >I have to say hats off to SB for not just fixing the problem but posting > >what action they took. Wish all mfgs would do this. Earl UpHi.net > > > > > >-------Original Message------- > > > >From: [EMAIL PROTECTED] > >Date: Friday, July 11, 2003 10:54:33 AM > >To: [EMAIL PROTECTED] > >Subject: [smartBridges] Customer Advisory > > > >Hi All, > > > >Attached is our Investigation Report with regards to the "heat" issue > >that many have experienced with our products affected in recent batch. > >We have learned a great lesson from this and taken the corrective > >measure to make our product more reliable than before. Pls see attached > >for self-explanatory > > > > > >Thank you for your continued support. We apologized to those who have > >affected by this issue. > > > >Alex > >sB Tech Support > > > >Our Mission: Develop reliable Carrier Class, easy to Deploy and easy to > >Maintain solutions for Wireless ISPs. > > > > > > > >The PART-15.ORG smartBridges Discussion List > >To Join: mailto:[EMAIL PROTECTED] (in the body type subscribe > >smartBridges <yournickname> To Remove: mailto:[EMAIL PROTECTED] (in > >the body type unsubscribe smartBridges) > >Archives: http://archives.part-15.org > > > >The PART-15.ORG smartBridges Discussion List > >To Join: mailto:[EMAIL PROTECTED] (in the body type subscribe > >smartBridges <yournickname> > >To Remove: mailto:[EMAIL PROTECTED] (in the body type unsubscribe > >smartBridges) > >Archives: http://archives.part-15.org > > > >The PART-15.ORG smartBridges Discussion List > >To Join: mailto:[EMAIL PROTECTED] (in the body type subscribe > >smartBridges <yournickname> > >To Remove: mailto:[EMAIL PROTECTED] (in the body type unsubscribe > >smartBridges) > >Archives: http://archives.part-15.org > > Pozdrawiam, > Leszek Olszewski > OSLiNK Sp. z o.o. > > The PART-15.ORG smartBridges Discussion List > To Join: mailto:[EMAIL PROTECTED] (in the body type subscribe smartBridges <yournickname> > To Remove: mailto:[EMAIL PROTECTED] (in the body type unsubscribe smartBridges) > Archives: http://archives.part-15.org The PART-15.ORG smartBridges Discussion List To Join: mailto:[EMAIL PROTECTED] (in the body type subscribe smartBridges <yournickname> To Remove: mailto:[EMAIL PROTECTED] (in the body type unsubscribe smartBridges) Archives: http://archives.part-15.org
