Alex,
I don't want to blame you for not putting the information in the appropriate places on the website, but someone at SB MUST take responsibility for this. This stuff should be in the "known issues" so that people like me don't spend thousands of $$$ troubleshooting other factors. I've had my installation crew put up 3 more series of antennas & APs at a location which has unnecessarily tripled my costs. This is after looking at every possible problem including SB's web support pages for all the products we are using. Had I known this issue from the appropriate sources, I would not have bothered with the other installations.
I think everyone can understand when an issue like this arises. Sure, Atmel's design change wasn't in your control, but the information on your website is.
Please pass this along to whomever is responsible for support pages on website. This is your customers' first place to look when troubleshooting!
Sevak
On Tue, 2003-07-22 at 15:15, sB Tech Support wrote:
Sevak,
The link is at http://www.smartbridges.com/new/support/beta.php . We have to get the firmware tested before we release it on the respective product page. Beta tester will give us a complete feedback to make sure there are no other issues which we have missed or not able to see them during our testing. We have new firmware for airBridge and airPointPro and are currently doing a limited beta release from some of our important and key customers and report any problems or bugs if seen from the field. This is not only to test any issue related to heat, but also other issues.
Alex
sB Tech Support
-----Original Message-----
From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Sevak Avakians
Sent: Tuesday, July 22, 2003 11:45 PM
To: '[EMAIL PROTECTED]'
Subject: Re: Re[3]: [smartBridges] Firmware Issue
SB TECH Support:
WHERE THE HECK IS THE FIRMWARE UPGRADE AS ANNOUNCED IN THE CUSTOMER ADVISORY?!?! Why is this not on the APPO support pages at http://www.smartbridges.com/new/support/app.php ??? Last Firmware version in those pages is version 1.4.j.6 of 4 June 2003, not July and this is listed under airPoint-PRO version 1.50!
Why is it that under the "Known Issues" in these pages, nothing is mentioned about the problems that everyone seems to be having??
Sevak
On Tue, 2003-07-22 at 11:22, Dan Petermann wrote:
Temperature affects all electronics to some degree or another. This is just
a guess.
I suspect that the "bad" Amtel chips are just barely within standard
SmartBridge specification
for that circuit. Once the unit heats up, the timing skews enough that the
input or output
of the chip is no longer within the timing window. The end result is that
the data cannot be
used due to it is not there when the circuit is looking for it.
Unplugging the unit will cool the chip enough to bring it back into spec.
for a while.
I ran into situations like this working for a manufacturer of remote
controlled spectrum
analyzers for cable TV plants (Cheetah Systems). 1 inductor from 1
manufacturer on the
main tuner board was bad. Eliminating that 1 part jumped our output by 60%.
If you measured
the part it was in spec., once hot it would totally screw up the filter
response. After this
incedent ALL of the finished product went thru a 24 hour "burn in" period
and then was
recalibrated. The RMA''s dropped to virtually zero.
Thankfully none of our IC's, FPGA's or processors had this problem.
Kudo's to the SmartBridge team for finding this. I know it must have been a
Tylenol moment!
At 10:07 PM 7/21/2003 -0400, you wrote:
>Hello Dan,
>
>So explain why heat is affecting it? And why the long power down
>time?
>
>Barry
>
>Monday, July 21, 2003, 7:18:10 PM, you wrote:
>
>DP> If you had read the archives you would have found out that it is not
>DP> "flaky" hardware but a timing issue.
>DP> Big difference. Amtel changed the specs of the chip and SB had to change
>DP> the firmware to compensate.
>DP> If you have been in the business as long as you say then you know that
>this
>DP> is possible.
>
>DP> Dan Petermann
>DP> Wyoming.com
>
>
>DP> At 06:36 PM 7/21/2003 -0400, you wrote:
> >>Hello sB,
> >>
> >>This is not the response I want to see or hear about a product that is
> >>in my network. "MAGIC" is BS when the customer quits telling me they
> >>are always down.
> >>
> >>I don't believe for an instant that "firmware" is fixing an
> >>overheating issue. I was trained as an Electronics Tech and have 12
> >>plus years of fixing electronics to the board level as experience.
> >>Adding some code is not going to change a flaky component. Basically
> >>is the firmware degrading the radio operation to the point the
> >>component does not overheat?
> >>
> >>Fortunately, I only have a few SB products left in the system plus the ones
> >>in the junk box.
> >>
> >>Barry
> >>
> >>Monday, July 21, 2003, 2:05:44 PM, you wrote:
> >>
> >>sTS> I know this is hard to believe. Sometimes when you try to associate to
> >>sTS> AP that has no WEP enabled, it tell you to check the
> authentication and
> >>sTS> WEP, try do a power cycle the unit or reboot the PC, it may work then.
> >>sTS> It is just a magic trick.
> >>
> >>
> >>
> >>sTS> Alex
> >>
> >>sTS> sB Tech Support
> >>
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>Best regards,
> Barry mailto:[EMAIL PROTECTED]
>
>---
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