If you really think that you need to reformat, then do it. Don't lose a customer because of the computer. It's a different story when you can't get signal.
;) ---------- Original Message ---------------------------------- From: "Gloria Vester" <[EMAIL PROTECTED]> Reply-To: [EMAIL PROTECTED] Date: Mon, 18 Aug 2003 20:41:24 -0500 >OK, guys, I need your help. I thought I could figure this one out, but I am >out of ideas. We have been working on a customer install for over a week >now with no success. I apologize if this is a long post, but I want to give >you the correct info. >The customer is a real estate office about 2 miles south of our water tower. >They want our most expensive business package and are not quibbling over >money for equipment or the install fee. We went there last Monday and >discovered a huge tree directly in our LOS. No way to go over it without a >tower, this tree is at least 60' tall. One story building on a main hwy. >The only way to get LOS is to go out next to the highway where we can see >around the tree. Problem then is that we are in the highway right of way. >The customer asked if we could mount their antenna on a moveable tripod and >they would put it out by the road each morning and bring it into their >carport each night. As crazy as it sounded, we agreed. Then we started >trying to get them hooked up. Discovered they had the Blaster worm, cleaned >and removed it. Tried a D-Link 520+ PCI card with an 18dbi Maxrad panel >antenna and got a good signal. We were able to associate once. But when we >tried to get on the Internet, their computer wouldn't resolve any DNS names. >We worked on that problem off and on for three days before I discovered that >the TCP/IP stack was corrupted. I downloaded FixXPWinsock utility and fixed >that. Then their computer kept locking up. So I uninstalled the D-Link and >it stopped locking up. So I gave them an airBridge Indoor, but have not >been able to associate with the access point. Tried a bigger antenna, a >24dbi grid. Could get good signal strength, but could not associate. Each >time I switch them back over to their dial up account so they can work until >we get back up there, the TCP/IP stack gets corrupted. I have fixed it at >least a dozen times. This is costing me a fortune in man hours and we are >getting nowhere. The customer really, really wants this service and they >want to help promote our business - setup a display in their office with our >flyers and brochures, putting our stuff in their welcome baskets for new >residents, etc. But they are losing faith in us and I am starting to wonder >if we should just tell them we can't do it. At this point my options are to >reformat their computer to fix the flakiness and corrupted winsock, and then >hope it will associate and work right, or just tell them we can't hook them >up. If any of you have any ideas, please let me know. I really want this >customer, but I don't know what else to try. I know this was long, and I >left out a lot of things we have tried to do, but I really need help here. > >Thank you in advance for your help, >Gloria > > >The PART-15.ORG smartBridges Discussion List >To Join: mailto:[EMAIL PROTECTED] (in the body type subscribe smartBridges ><yournickname> >To Remove: mailto:[EMAIL PROTECTED] (in the body type unsubscribe smartBridges) >Archives: http://archives.part-15.org >--- >[This E-mail scanned for viruses by Declude Virus By Avolve.net] > > --- [This E-mail scanned for viruses by Declude Virus By Avolve.net] The PART-15.ORG smartBridges Discussion List To Join: mailto:[EMAIL PROTECTED] (in the body type subscribe smartBridges <yournickname> To Remove: mailto:[EMAIL PROTECTED] (in the body type unsubscribe smartBridges) Archives: http://archives.part-15.org
