Two miles and one big tree shouldn't be too bad, don't give up. The don't giving up part is good PR too !
;) ---------- Original Message ---------------------------------- From: "Scott Damron" <[EMAIL PROTECTED]> Reply-To: [EMAIL PROTECTED] Date: Mon, 18 Aug 2003 18:53:03 -0700 >Sounds like a dead end!!! You may try using a better type of radio, >like a tranzeo or telectronics, they have been working better for us >lately, than the AB's. Next, get them a push up poll, don't let them >put the antenna in and out daily, you will have MORE visits than just 3 >days. Otherwise, I would say it is a lost cause. If you have already >put in 3 days, I would cut my losses. I know this is negative, but >DANG!!! 3days?!?!? I suppose if this is the only install you have going >on, that might be okay, but I sure would drop it. We drop ours if we >get there for the sight survey and it don't get a good signal from a 30' >push up poll, no install is worth the reputation of your company, today, >or 2 weeks down the road when you don't have the man power to go out and >re-adjust their tripod!!! > >Scott > >-----Original Message----- >From: [EMAIL PROTECTED] >[mailto:[EMAIL PROTECTED] On Behalf Of Gloria Vester >Sent: Monday, August 18, 2003 6:41 PM >To: [EMAIL PROTECTED] >Subject: [smartBridges] how would you handle this situation? > > >OK, guys, I need your help. I thought I could figure this one out, but >I am out of ideas. We have been working on a customer install for over >a week now with no success. I apologize if this is a long post, but I >want to give you the correct info. The customer is a real estate office >about 2 miles south of our water tower. They want our most expensive >business package and are not quibbling over money for equipment or the >install fee. We went there last Monday and discovered a huge tree >directly in our LOS. No way to go over it without a tower, this tree is >at least 60' tall. One story building on a main hwy. The only way to >get LOS is to go out next to the highway where we can see around the >tree. Problem then is that we are in the highway right of way. The >customer asked if we could mount their antenna on a moveable tripod and >they would put it out by the road each morning and bring it into their >carport each night. As crazy as it sounded, we agreed. Then we started >trying to get them hooked up. Discovered they had the Blaster worm, >cleaned and removed it. Tried a D-Link 520+ PCI card with an 18dbi >Maxrad panel antenna and got a good signal. We were able to associate >once. But when we tried to get on the Internet, their computer wouldn't >resolve any DNS names. We worked on that problem off and on for three >days before I discovered that the TCP/IP stack was corrupted. I >downloaded FixXPWinsock utility and fixed that. Then their computer >kept locking up. So I uninstalled the D-Link and it stopped locking up. >So I gave them an airBridge Indoor, but have not been able to associate >with the access point. Tried a bigger antenna, a 24dbi grid. Could get >good signal strength, but could not associate. Each time I switch them >back over to their dial up account so they can work until we get back up >there, the TCP/IP stack gets corrupted. I have fixed it at least a >dozen times. This is costing me a fortune in man hours and we are >getting nowhere. The customer really, really wants this service and >they want to help promote our business - setup a display in their office >with our flyers and brochures, putting our stuff in their welcome >baskets for new residents, etc. But they are losing faith in us and I >am starting to wonder if we should just tell them we can't do it. At >this point my options are to reformat their computer to fix the >flakiness and corrupted winsock, and then hope it will associate and >work right, or just tell them we can't hook them up. If any of you have >any ideas, please let me know. I really want this customer, but I don't >know what else to try. I know this was long, and I left out a lot of >things we have tried to do, but I really need help here. > >Thank you in advance for your help, >Gloria > > >The PART-15.ORG smartBridges Discussion List >To Join: mailto:[EMAIL PROTECTED] (in the body type subscribe >smartBridges <yournickname> To Remove: mailto:[EMAIL PROTECTED] (in >the body type unsubscribe smartBridges) >Archives: http://archives.part-15.org > > >The PART-15.ORG smartBridges Discussion List >To Join: mailto:[EMAIL PROTECTED] (in the body type subscribe smartBridges ><yournickname> >To Remove: mailto:[EMAIL PROTECTED] (in the body type unsubscribe smartBridges) >Archives: http://archives.part-15.org >--- >[This E-mail scanned for viruses by Declude Virus By Avolve.net] > > --- [This E-mail scanned for viruses by Declude Virus By Avolve.net] The PART-15.ORG smartBridges Discussion List To Join: mailto:[EMAIL PROTECTED] (in the body type subscribe smartBridges <yournickname> To Remove: mailto:[EMAIL PROTECTED] (in the body type unsubscribe smartBridges) Archives: http://archives.part-15.org
