Thanks so much, Marlon. I don't know why smartBridges has trouble talking to my mail server - no one else does. I have dozens of email addresses, but they are all on my mail server. I will let sb know to use the one you setup so they can stay in contact. I haven't heard anything from them since I filled out the RMA forms yesterday, they may have sent me messages I didn't get.
I am not slowing down on my installs, except for the time my techs have to take away from doing installs to go climb the water tower and reset radios. This morning I lost communication with number 11 and I instantly started a non stop ping to it and it came back. So I have non stop ping running to all of them and so far (crossing my fingers here) they are still up. If I can keep them up until my replacement units get here, it will take a lot of pressure off. Thanks for all your help - you're the greatest! Gloria ----- Original Message ----- From: "Marlon Schafer (509-982-2181)" <[EMAIL PROTECTED]> To: <[EMAIL PROTECTED]> Sent: Monday, August 25, 2003 1:07 PM Subject: Re: [smartBridges] Sticking up for sB > Gloria, you now have [EMAIL PROTECTED] and it'll forward to your > versatile account. > > Install people now. Tell them that you are having trouble with the main > radio but replacements are on the way. Just tell them that something's not > right but you are working on it and expect a new unit in a couple of days. > In the mean time it works *most* of the time. > > Lock 'em in now and let them help you fix it by calling you when they have > trouble. > > Marlon > (509) 982-2181 > (408) 907-6910 (Vonage) > 42846865 (icq) > 64.146.146.12 (net meeting) > www.odessaoffice.com/wireless > www.odessaoffice.com/marlon/cam > > > ----- Original Message ----- > From: "Gloria Vester" <[EMAIL PROTECTED]> > To: <[EMAIL PROTECTED]> > Sent: Sunday, August 24, 2003 5:41 PM > Subject: Re: [smartBridges] Sticking up for sB > > > > PFM is exactly right - LOL! > > > > I know what you are suggesting is a very logical move, swapping a known > good > > unit with a known bad unit. But I really, really don't want to mess with > > the only one that is working, know what I mean? And that would also mean > > taking all the waterproofing crap off the working one and the non working > > one, moving them, re-waterproofing them. I think I will wait for the new > > ones to come in from Singapore. I haven't heard anything from them except > > the automated reply to my RMA forms. They have had trouble sending me > mail > > for some reason, sometimes it gets through and sometimes it doesn't. > Maybe > > my mail server doesn't like their mail server. ROFL I just hope they > ship > > the replacements tomorrow. I hooked up another customer today on number > 11, > > the one we have had the most trouble with. I now have three on that one, > it > > just happens to be the one pointed toward the largest population area. > And > > I am kind of holding off on installs until this is resolved, but I only > have > > another week to install as many customers as I can before the competition > > fires up their system and probably brings everything to a screeching halt. > > > > Thanks for all your help - it is much appreciated. :-)) > > > > Gloria > > > > ----- Original Message ----- > > From: "Marlon Schafer (509-982-2181)" <[EMAIL PROTECTED]> > > To: <[EMAIL PROTECTED]> > > Sent: Sunday, August 24, 2003 6:14 PM > > Subject: Re: [smartBridges] Sticking up for sB > > > > > > > PFM > > > > > > Pure > > > F&*king > > > Magic > > > > > > What I'd like to see you do next is swap that radio to one of the other > > > locations. See if the other one dies at the same spot (problem moves > with > > > the radio) or if the problems stays. > > > > > > marlon > > > > > > ----- Original Message ----- > > > From: "Gloria Vester" <[EMAIL PROTECTED]> > > > To: <[EMAIL PROTECTED]> > > > Sent: Sunday, August 24, 2003 2:14 PM > > > Subject: Re: [smartBridges] Sticking up for sB > > > > > > > > > > OK, I will buy that. So the smartBridges are cheaper and more > sensitive > > > to > > > > environmental issues. Why then do I have one APPO that hasn't had a > > > problem > > > > yet? > > > > > > > > <bouncing the ball back to you> > > > > > > > > Gloria > > > > > > > > ----- Original Message ----- > > > > From: "Marlon Schafer (509-982-2181)" <[EMAIL PROTECTED]> > > > > To: <[EMAIL PROTECTED]> > > > > Sent: Sunday, August 24, 2003 2:30 PM > > > > Subject: Re: [smartBridges] Sticking up for sB > > > > > > > > > > > > > Different radios. Different frequency. Different antennas. > > > > > > > > > > More money ;-). > > > > > > > > > > The list goes on and on. > > > > > > > > > > Some things we never do figure out. > > > > > > > > > > marlon > > > > > > > > > > ----- Original Message ----- > > > > > From: "Gloria Vester" <[EMAIL PROTECTED]> > > > > > To: <[EMAIL PROTECTED]> > > > > > Sent: Sunday, August 24, 2003 12:01 PM > > > > > Subject: Re: [smartBridges] Sticking up for sB > > > > > > > > > > > > > > > > Can you tell me where to find the list of MAC addresses that are > > being > > > > > > recalled? I am working on my RMAs now and I have a feeling that > all > > > > five > > > > > of > > > > > > the units I have are from the same batch. When I asked them how > > many > > > of > > > > > my > > > > > > units to RMA, they said it was up to me and my "comfort level". I > > > don't > > > > > > want to bash SB either - it is counter productive, and they are > > being > > > > very > > > > > > supportive in trying to help. But at the same time, I agree with > > you > > > > that > > > > > > it would have been more cost effective to have just recalled and > > > > replaced > > > > > > all the units that were suspect and saved themselves a lot of bad > > > > > publicity > > > > > > and us a lot of lost revenue. > > > > > > > > > > > > I have had it pointed out to me from several different sources on > > this > > > > > list > > > > > > that the problem is more than likely not with the airPoints, that > is > > > > > > probably a power issue or an environmental issue. I am not ruling > > > that > > > > > out > > > > > > completely, and am continuing to investigate all possibilities. > But > > > if > > > > it > > > > > > were something that we did wrong in our design and installation, > why > > > is > > > > my > > > > > > Trango backhaul working perfectly using the same power source, the > > > same > > > > > > cabling, the same switch, in the same temperature environment? > > > > > > > > > > > > Thanks, > > > > > > Gloria > > > > > > > > > > > > ----- Original Message ----- > > > > > > From: "The Wirefree Network" <[EMAIL PROTECTED]> > > > > > > To: <[EMAIL PROTECTED]> > > > > > > Sent: Sunday, August 24, 2003 1:47 PM > > > > > > Subject: [smartBridges] Sticking up for sB > > > > > > > > > > > > > > > > > > > I am feeling a bit guilty for hammering sB so badly...but it is > > > there > > > > > > > fault after all. They could have resolved this a long time ago. > > > > > > > > > > > > > > Here is the explanation as given to me from them (simplified > > > version): > > > > > > > In June there were 2 production lines putting together sB > > equipment. > > > > > > > One with bad chips, one with good chips. My use of "bad chips" > is > > > my > > > > > > > own. They call it "timing issue" chips. > > > > > > > > > > > > > > Prior to getting stamped with MAC addresses, the units are > brought > > > > back > > > > > > > together on one line and stamped. Therefore, there is NO way to > > say > > > > > > > exactly which units have the "bad chips". > > > > > > > > > > > > > > This is why sB is not recalling the entire series of MAC > > > > > > > addresses...there are a bunch of good ones mixed in there as > well. > > > > > > > > > > > > > > You may be thinking the same thing I am right > now....hmmmm....why > > > > > > > wouldn't they just go ahead and recall the whole batch?? > > Hindsight, > > > > > > > they would probably have saved a lot of money in lost revenue > from > > > the > > > > > > > bad publicity. And it would have MOST definitely saved us a TON > > of > > > > > > > money, and therefore retained their good reputation from us. > > > > > > > > > > > > > > Bottomline: They are doing direct RMA's for all the bad > June/July > > > > > > > units. Just talk to them. We are all bitching for good > > > reason...but > > > > > > > just do the RMA. It is all we can do. Then hope they are > really > > > > > > > sending us good stuff this time. > > > > > > > > > > > > > > Sully > > > > > > > > > > The PART-15.ORG smartBridges Discussion List > > > To Join: mailto:[EMAIL PROTECTED] (in the body type subscribe > > smartBridges <yournickname> > > > To Remove: mailto:[EMAIL PROTECTED] (in the body type unsubscribe > > smartBridges) > > > Archives: http://archives.part-15.org > > > > > > > > > > > > The PART-15.ORG smartBridges Discussion List > > To Join: mailto:[EMAIL PROTECTED] (in the body type subscribe > smartBridges <yournickname> > > To Remove: mailto:[EMAIL PROTECTED] (in the body type unsubscribe > smartBridges) > > Archives: http://archives.part-15.org > > > > The PART-15.ORG smartBridges Discussion List > To Join: mailto:[EMAIL PROTECTED] (in the body type subscribe smartBridges <yournickname> > To Remove: mailto:[EMAIL PROTECTED] (in the body type unsubscribe smartBridges) > Archives: http://archives.part-15.org > > The PART-15.ORG smartBridges Discussion List To Join: mailto:[EMAIL PROTECTED] (in the body type subscribe smartBridges <yournickname> To Remove: mailto:[EMAIL PROTECTED] (in the body type unsubscribe smartBridges) Archives: http://archives.part-15.org
