My reason for reporting is not so much to vent my anger (which, after years of this sort of thing, is much reduced by attrition and age), as to raise this matter. How is it that I have so many problems, and apparently others do not? Or are others less pissed-off when they are left without their office, workshop, whatever for a long time.
I'm afraid my experience of Apple is that the performance I reported is NORMAL. I am not sure how many macs I've owned, but at least 20, perhaps 30. Almost every one has gone wrong during guarantee period. The last one had a similar problem with dud components (and the same components, as it happens). Most have gone wrong several times, and sometimes during repair (as in this case). I've had 2 or 3 total replacements, and one complimentary machine, the performance has been so bad at the level of construction. God only knows what other machines are like. The really clever idea would be that parts actually work when they are sent out. A secondary improvement would be to speed up availability (get rid of just-in-time, for instance). In my experience this lack of quality is a persistent problem. If Big Brother Apple is out there (reading messages about them on M|UGs etc, which would be a clever idea), perhaps they would like to do something, such as get it right. On the other hand, maybe I'm somehow electrically dangerous, generating strange currents, and should be plugged into the national grid as a source. I have not thought of phoning Apple. Another hour of wasted time. Ranulph On 11 Nov 2010, at 00:17, Nicklas Mikkelinen wrote: > Hey Ranulph, > > I'm sorry for how you feel - but really it could happen, 4 doa parts are not > really Apples fault it's just a very unfortunate situation - instead of being > angry about it, think about what can be done to fix your issue, have you > called apple and told them how you feel and how the situation is? > > Best Regards, > Nicklas > > > On 10 Nov 2010, at 15:07, Ranulph Glanville wrote: > >> I took my unibody in for a new screen to a highly reputable Apple repairer a >> week ago. Since when Apple have sent 2 dud screens, and 2 mlb's that have >> blown. >> >> The result is that the machine will not be repaired by the time I leave on a >> trip, Friday morning. >> >> This is the sort of behaviour that makes an earlier behomoth look as though >> it actually cared about quality. >> >> I've moaned before about the quality of Apple products. I claim that >> scarcely a computer I've bought from them has not gone wrong in guarantee >> time. I bought this one on 10 March 2010 and it has lost its screen and then >> had dud parts from Apple. >> >> Is this what we should expect now from the world's largest tech company? >> >> Ranulph >> >> -- >> You received this message because you are subscribed to the Google Groups >> "Sussex Mac User Group" group. >> To post to this group, send an email to [email protected]. >> To unsubscribe from this group, send email to >> [email protected]. >> For more options, visit this group at >> http://groups.google.com/group/smug?hl=en-GB. >> > > -- > You received this message because you are subscribed to the Google Groups > "Sussex Mac User Group" group. > To post to this group, send an email to [email protected]. > To unsubscribe from this group, send email to > [email protected]. > For more options, visit this group at > http://groups.google.com/group/smug?hl=en-GB. > -- You received this message because you are subscribed to the Google Groups "Sussex Mac User Group" group. To post to this group, send an email to [email protected]. To unsubscribe from this group, send email to [email protected]. For more options, visit this group at http://groups.google.com/group/smug?hl=en-GB.
