It's interesting how this has become a testimonial for Apple.

I have had extended warranties on all my Macs, since that became available. I 
refer to the 3 year period of warrantee.

My point, right at the beginning, concerned the failure of Apple to supply 
decent replacement parts. I've had this happen on a number of occasions. I 
place this against the general bad experiences I have had: I have not kept a 
record, but the last time I spoke to Apple they were shocked. Sam, who has seen 
several of my machines, will know that, when taken to him for repair (as 
opposed to update) they were not badly treated and they were not working.

I am actually rather careful of my macs, many of which have just stayed at 
home. But I do travel a lot. I did suggest there might be something about me: 
perhaps too much static electricity.

But all of this is by the way. The point is that Apple can't/don't send out 
decent parts, and they should. I bought a computer, not a period of waiting 
while dud parts shuffle around.

Apple aren't infallible. To say they are better than rivals is not to say they 
are acceptable. The image and the actuality are very different.

Ranulph



On 11 Nov 2010, at 12:18, Stephen Watson wrote:

> I'd echo my appreciation for you Ranulph .. ;-)
> 
> A Macintosh in 1984 (128K, 400K floppy, no HD and a bargain at £2,500 with an 
> ImageWriter I), then Mac Plus (failed HT replaced under warranty - a very 
> common problem), a IIci (8 years and no problems), a Beige G3 (HD replaced 
> out of warranty), iLamp (HD replaced out of warranty by Sam!), 2nd hand G3 
> 12" iBook which was just fine but was stolen and replaced with a newer G4 12" 
> iBook in 2005 which I still use now and then but has never had problems and 
> now finally my original Intel iMac Core Duo from 2006 that I'm typing on now 
> (some logic board bits replaced by Sam when the DVD went mad).
> 
> iPod original 5MB which was dropped on pavements 3 times, unintentionally 
> thrown out of a loft in a jacket and fell about 25 feet and when I found it 
> the dial and button had come off! I pushed them both back in and it carried 
> on fine for another year before the dear old HD died. iPod classic 30GB with 
> no problems in 2 years which I sold for my current iPod touch 2G(?) which has 
> behaved perfectly until I loaded iOS4 which slowed it to a crawl. iPad 3G 
> just dandy so far.
> 
> Compare with the grief of my flatmate who sits behind me reloading Windows, 
> HDs, anti-virus nightmares and has replaced his entire computer once as he 
> just lost any patience. And that's in just over a 15 months!!
> 
> So, over 26 years I'm very pleased with my Apple kit.
> 
> Here's to the Apple fairy smiling on you in future,
> 
> Stephen
> 
> On 11 Nov 2010, at 10:03, Tony Crooks wrote:
> 
>> 
>> On 11 Nov 2010, at 09:57, Ranulph Glanville wrote:
>> 
>>> Then you should all be very grateful to me, for collecting all the problems 
>>> and failures and duds, and saving you from them!
>> 
>> We are! We are!
>> 
>> Having Roald Dahl moment, perhaps?
>> --
>> Tony Crooks
>> <mailto: [email protected]>
>> 53 Mendip Avenue
>> Eastbourne
>> BN23 8HP
>> 
>> Mob: 07590508079
>> Tel: 01323-460789
>> 
>> 
>> 
>> 
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> 
> How wonderful it is that nobody need wait a single moment before starting to 
> improve the world. - Anne Frank
> 
> 
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