Hi Angus, I'm trying to figure out what's going on with your installation. Did you create your account on the ARC using the same account as the one you use on the "Register Once" website? They both support single sign on so if you are using the same account, it should allow you to log in and register your new software. If you like, feel free to contact me directly using steve.vasko "at" autodesk.com
Thanks, Steve Vasko Global Industry Manager, Media & Entertainment Post Secondary Education Team [cid:C733FAD3-3935-4AD0-BFD4-031C4CB0BE42@home] 38 West 21st St 9th Floor New York, NY 10010 Direct 914-921-0171 From: softimage-boun...@listproc.autodesk.com<mailto:softimage-boun...@listproc.autodesk.com> [mailto:softimage-boun...@listproc.autodesk.com] On Behalf Of Angus Davidson Sent: May-14-14 3:58 PM To: softimage@listproc.autodesk.com<mailto:softimage@listproc.autodesk.com> Subject: Re: MayaSoft - previous versions Hi Maurice Perhaps you can explain to me. On the new ARC schools website I request a licence for an autodesk product (so I have already logged in). I get the email with the serial number, but when I install and try and register the product it says my username / password doesn't exist when it tries to connect to register once. Surely they are the same login ? Kind regards Angus From: Maurice Patel <maurice.pa...@autodesk.com<mailto:maurice.pa...@autodesk.com>> Reply-To: "softimage@listproc.autodesk.com<mailto:softimage@listproc.autodesk.com>" <softimage@listproc.autodesk.com<mailto:softimage@listproc.autodesk.com>> Date: Wednesday 14 May 2014 at 9:32 PM To: "softimage@listproc.autodesk.com<mailto:softimage@listproc.autodesk.com>" <softimage@listproc.autodesk.com<mailto:softimage@listproc.autodesk.com>> Subject: RE: MayaSoft - previous versions Hi Matt, Any 7.5 license you have should continue to work indefinitely and if you need to migrate it to a new computer we so support that capability (through our customer support group). If you need to guarantee access to 7.5 your best bet is to keep some licenses. Your Subscription contract only provides access to the last three versions prior to the current release (i.e. 2014, 2013 and 2012). However, technically we can issue any license we have ever issued (but not licenses for versions that were issued by Avid). We only do that in exceptional cases and this is almost certainly something you would need to work out with Sales first. It is rather rare that we have to do this because, for software that old, you pretty much have to purchase a new license anyway (from a price perspective).- So why not keep your old one? You could instead purchase Maya with Softimage 2015 and keep Softimage 7.5. This would avoid a lot of hassle because, as per the usage agreement for prior versions, you cannot have concurrent versions of the same software running which would mean un-installing, re-installing software each time you switch versions. This is all managed on a trust basis. Since all licenses are permanent ones, there is nothing stopping you from doing this other than that the subscription contract stipulates that you do not. Prior versions were really created as a means for Subscription customers to maintain pipelines on 'recent' older versions and manage pipeline upgrades over a three year window and not as a means of accessing any software release we have ever developed. Maurice Maurice Patel Autodesk : Tél: 514 954-7134 From: softimage-boun...@listproc.autodesk.com<mailto:softimage-boun...@listproc.autodesk.com> [mailto:softimage-boun...@listproc.autodesk.com] On Behalf Of Matt Lind Sent: Wednesday, May 14, 2014 1:41 PM To: softimage@listproc.autodesk.com<mailto:softimage@listproc.autodesk.com> Subject: RE: MayaSoft - previous versions Hello Maurice, Is there a limit how far back the license server will go in terms of supporting older versions of Softimage? We currently use 2013 SP1, but prior to that we were using Softimage 7.5 and still need to occasionally jump into 7.5 to exhume old data which have dependencies specific to 7.5 (we have a ton of 7.5 data). Matt From: softimage-boun...@listproc.autodesk.com<mailto:softimage-boun...@listproc.autodesk.com> [mailto:softimage-boun...@listproc.autodesk.com] On Behalf Of Maurice Patel Sent: Wednesday, May 14, 2014 9:49 AM To: softimage@listproc.autodesk.com<mailto:softimage@listproc.autodesk.com> Subject: RE: MayaSoft - previous versions Hi everyone, There appears to be some database glitches in our back end systems that are causing the problems like the case of Leendert. The ops team is trying to resolve this. This is a bit like bug fixing - we need to find and identify the problem fix it so the problem does not reoccur. We are sorry if this is taking a bit longer than expected. If you migrate you ARE entitled to prior versions of Softimage as part of your Subscription. We just need to iron out some kinks so please bear with us maurice Maurice Patel Autodesk : Tél: 514 954-7134 From:softimage-boun...@listproc.autodesk.com<mailto:softimage-boun...@listproc.autodesk.com> [mailto:softimage-boun...@listproc.autodesk.com] On Behalf Of Leoung O'Young Sent: Wednesday, May 14, 2014 12:38 PM To: softimage@listproc.autodesk.com<mailto:softimage@listproc.autodesk.com> Subject: Re: MayaSoft - previous versions I e-mailed Maurice Patel directly a few days ago regarding Softimage Maya license transfer, he suggest we should be able to use Softimage 2015 license and previous version access through the Subs center. Although I haven't gone through this process myself, too busy with other things. Leoung On 14/05/2014 12:04 PM, Ciaran Moloney wrote: Any chance you're trying to start 2014 while you already have 2015 open? On Wed, May 14, 2014 at 4:17 PM, Leendert A. Hartog <hirazib...@live.nl<mailto:hirazib...@live.nl>> wrote: After a long struggle with the subscription center my new "Maya with Softimage" license finally arrived today. So "happy, happy, joy, joy" (Ren and Stimpy style). But there seems to be one downside to this, which those of you still planning this "transition" might want to know about. The new license apparently strips you of your previous versions usage rights, i.e. I wasn't able to run Softimage 2014 on this new license, whereas this was still possible with my recent Softimage 2015 license. It's possible that this has been mentioned before and/or this purely a mistake I am making, if so, I'm truly sorry for the additional noise, but I thought it was a fact worth noting. Personally I can probably live without the previous versions usage rights, but I doubt everybody on this list can quite as easily. If this, however, is simply me doing something stupidly wrong, please tell me, so I can hunt for the mistake at my end. Greetz Leendert -- Leendert A. Hartog AKA Hirazi Blue Administrator NOT the owner of si-community.com<http://si-community.com> This communication is intended for the addressee only. It is confidential. If you have received this communication in error, please notify us immediately and destroy the original message. You may not copy or disseminate this communication without the permission of the University. Only authorised signatories are competent to enter into agreements on behalf of the University and recipients are thus advised that the content of this message may not be legally binding on the University and may contain the personal views and opinions of the author, which are not necessarily the views and opinions of The University of the Witwatersrand, Johannesburg. All agreements between the University and outsiders are subject to South African Law unless the University agrees in writing to the contrary.
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