If I remember correctly, the message says if you bought the SB second-hand, contact the seller to get him/her to unregister the player from his/her account AND if you did *not* buy it second-hand, to contact Logitech support. Did you contact support? There are cases where their database of user accounts and player hardware IDs (MAC addresses) have been screwed up. Contact them and they'll sort it out -- they did it for me in less than 24 hours.
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