HenriK wrote:
In trying to update a copy of SM v.2.30 to the latest version on a
Win7Home Premium PC, the update fails and an error message is returned
claiming a 2nd version of SM is running. After a file-by-file search
using Windows Explorer, I couldn't find any evidence of a 2nd copy of SM
but I wasn't clear about what evidence I should have been looking for.
What is the best way to deal with this problem that won't cause me to
lose any of the existing profile data (bookmarks, mail files, etc.)and
other customization?
Thanks, in advance, for suggestions, pointers to tutorial material, and
advice.
I have tried every suggestion made in response to this query thus far
and I still can't get rid of the update error message originally
referenced. As previously mentioned in the thread, SM did finally get
updated but the error message remains. Could the problem have
originated because by a leftover entry in the registry from SM v.2.30
that the upgrade to v.2.33.1 didn't remove? If so, how does one
identify such a registry entry and get it deleted? If this isn't the
cause, what could it be?
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