On Thu, 17 May 2007 18:38:02 -0400 Jon Baer <[EMAIL PROTECTED]> wrote:
> The system is called SARA, its a plugin for TRAC ... > > https://subtrac.sara.nl/oss/email2trac > > You were asking about email <-> email ticketing no? Hi Jon, Nope. That just converts between emails and trac tickets. Let me explain further what I'm interested in. What I want is very simple actually. I will no doubt write it myself eventually but I would be delighted if someone "stole" my idea (provided I could use it too). There would be two ways to submit a ticket. The first method is to simply send an email to the support mailbox. The incoming mail component of this thing would look at the subject of the message and determine if it has a ticket number already. If not, it generates and insert a ticket number. For example, if the subject of a message was 'big-time error', the incoming mail component would transform this to '[TPF0844812] big-time error'. It might also send an automated reply to the sender with the ticket number in the subject with instructions that they should include that number in any subsequent dialog about the problem. There would also be a web interface that used PHP's IMAP interface to allow support personnel to search on a ticket number. User's who were logged in could also search tickets that contained the user's email address. Finally, the other way to submit a ticket would be through a simple web screen that any visitor could use (of course they could not specify the recipient - it would be hard coded to the support mailbox). The nice thing about this system is that it can be managed entirely via SquirrelMail. Using SquirrelMail you can search the subject line. You can change ticket numbers if someone submits additional messages with a new ticket number. Depending on how you generate the ticket numbers you wouldn't even need a database. It's just two php scripts - one for processsing incoming mail and another for searching / submitting tickets. Mike > On May 17, 2007, at 6:26 PM, Michael B Allen wrote: > > > On Thu, 17 May 2007 18:10:46 -0400 > > Jon Baer <[EMAIL PROTECTED]> wrote: > > > >> http://trac.edgewall.org/ > > > > Just looked at it and clearly it's nothing like I described. _______________________________________________ New York PHP Community Talk Mailing List http://lists.nyphp.org/mailman/listinfo/talk NYPHPCon 2006 Presentations Online http://www.nyphpcon.com Show Your Participation in New York PHP http://www.nyphp.org/show_participation.php
