Oh, and it can't have any XML, AJAX, Web 2.0 or fuzz like that. I don't want to win awards, I just want to get s**t done.
Mike On Thu, 17 May 2007 18:56:50 -0400 Michael B Allen <[EMAIL PROTECTED]> wrote: > On Thu, 17 May 2007 18:38:02 -0400 > Jon Baer <[EMAIL PROTECTED]> wrote: > > > The system is called SARA, its a plugin for TRAC ... > > > > https://subtrac.sara.nl/oss/email2trac > > > > You were asking about email <-> email ticketing no? > > Hi Jon, > > Nope. That just converts between emails and trac tickets. > > Let me explain further what I'm interested in. What I want is very > simple actually. I will no doubt write it myself eventually but I would > be delighted if someone "stole" my idea (provided I could use it too). > > There would be two ways to submit a ticket. The first method is to simply > send an email to the support mailbox. The incoming mail component of > this thing would look at the subject of the message and determine if it > has a ticket number already. If not, it generates and insert a ticket > number. For example, if the subject of a message was 'big-time error', > the incoming mail component would transform this to '[TPF0844812] > big-time error'. It might also send an automated reply to the sender > with the ticket number in the subject with instructions that they should > include that number in any subsequent dialog about the problem. > > There would also be a web interface that used PHP's IMAP interface to > allow support personnel to search on a ticket number. User's who were > logged in could also search tickets that contained the user's email > address. > > Finally, the other way to submit a ticket would be through a simple web > screen that any visitor could use (of course they could not specify the > recipient - it would be hard coded to the support mailbox). > > The nice thing about this system is that it can be managed entirely via > SquirrelMail. Using SquirrelMail you can search the subject line. You > can change ticket numbers if someone submits additional messages with > a new ticket number. > > Depending on how you generate the ticket numbers you wouldn't even need > a database. It's just two php scripts - one for processsing incoming > mail and another for searching / submitting tickets. > > Mike > > > On May 17, 2007, at 6:26 PM, Michael B Allen wrote: > > > > > On Thu, 17 May 2007 18:10:46 -0400 > > > Jon Baer <[EMAIL PROTECTED]> wrote: > > > > > >> http://trac.edgewall.org/ > > > > > > Just looked at it and clearly it's nothing like I described. > _______________________________________________ > New York PHP Community Talk Mailing List > http://lists.nyphp.org/mailman/listinfo/talk > > NYPHPCon 2006 Presentations Online > http://www.nyphpcon.com > > Show Your Participation in New York PHP > http://www.nyphp.org/show_participation.php > -- Michael B Allen PHP Active Directory Kerberos SSO http://www.ioplex.com/ _______________________________________________ New York PHP Community Talk Mailing List http://lists.nyphp.org/mailman/listinfo/talk NYPHPCon 2006 Presentations Online http://www.nyphpcon.com Show Your Participation in New York PHP http://www.nyphp.org/show_participation.php
