Well Mark, I might not be as negative if this hadn't been going on for so
long. Everytime I've approached this I get one or two messages one or two
suggestion and then when that doesn't work I just don't hear anything else.
If email isn't an efficient way to handle things why is there a email tech
support link on the web page? I have called before talked to Doug about some
of these very issues, gave him remote asscess to my windows 8 pc but when
all was said and done nothing was resolved. You can pass this on to Chris if
you like. I just did an emergency remove of WE and reinstalled from the
download that Ai sent me and I have not installed any of the app upgrades
and have not installed the up grade to 9.3x yet. Everything seems to be
working beautifully so far. I've gottem on facebook, I'm writing this reply
to your message, and am able to read what I've written.I do have a question,
I got a message at the end of install telling me there was novalid java
access bridge, and that I need to go to Orcal and install it. Should I
install Jave or could that be what was causing the issue?I'm sorry to be
neg, but this has been an ongoing issue for a long time now. Thank you Tony
C
-----Original Message-----
From: Marc Solomon via Talk
Sent: Thursday, February 18, 2016 4:01 PM
To: Window-Eyes Discussion List ; [email protected]
Subject: Re: Is WindowEyes Causing All Internet And Other Crashes?
I think this just goes to show that email is not an efficient way to
communicate about complex matters such as these. Again, I would recommend
picking up the phone and calling support. It also might be helpful if you
could try to tone down the negativity. I don't think it motivating anyone to
go out of their way to help you trouble shoot the problems you are
encountering. By the way, I have seen McAfee reak havoc and conflict with
Window-Eyes. I wrote up a knowledge article with the specifics:
www.gwmicro.com/kb2058.
Thanks,
Marc
Sent with AquaMail for Android
http://www.aqua-mail.com
On February 18, 2016 3:49:07 PM Tony C via Talk <[email protected]>
wrote:
Well, Guys, again I got one or two emails from Chris at Ai Squared and
when
his first two questions and answers didn't fix the problem, I haven't
heard
another word from them. II t's been 2 days now since I replied to the last
message and have gotten not even a "kis our foot" for a reply. How could
they possibally fix anything if they ask two questions, give the same two
ideas and if that don't work they just ignore your reply and move on to
something else? As I've said before I've been reporting the issues with
WLM
now for 3 years and still sometimes I can read and correct what I've
written
in a email message and sometimes I cannot. What the heck??
-----Original Message-----
From: via Talk
Sent: Wednesday, February 17, 2016 12:27 PM
To: Rick Thomas ; Window-Eyes Discussion List
Subject: Re: Is WindowEyes Causing All Internet And Other Crashes?
Hello Rick,
No, you are not imagining problems in WE 9.X.
A I Squared seems to be annoyingly silent about solutions or even
recognizing there are those, for what ever reasons, WE 9.X just does not
work reliably.
By now, I would think Tech Support would have loads of notes about the
configuration of systems that are having problems. I would think they
could start noticing patterns and recognize equipment that either needs
to be updated, or switched out for something else.
I believe WE 9 has issues with memory. On my system, if I left the
system stay idle for two three hours, and then start using it, it is a
matter of minutes before I get a lock up, Speech goes quiet, or an
outright Freeze of the system. All requiring a total shut down and
re-start. Rarely does using the short cut key to re-start WE 9, work.
I do not wish to buy JAWS, or even entertain going over to JAWS. I like
WE and have used it for years. I wish A I Squared was a bit more up
front with their customers, but remaining quiet, which gives the
impression they are ignoring problems, seems to be their way of
communicating
with customers. Ignoring problems is not a smart way to run a
business, and if done long enough, the problems do not go away, but the
customers do.
Even if A I Squared would say, Yes, we have a problem on some systems.
We are not sure just why some have issues and others do not, but we are
working on finding a solution. even something like this would at
least keep me from pulling my hair out, thinking that the problem could
be my system, or something in it that is causing issues.
Honesty goes a long way in keeping my loyalty. Silence on the other
hand makes me feel as if I am ignored.
I keep thinking if I had more memeory, that just maybe WE 9 would work a
bit better. Any here with 16 GB of RAM having problems with WE locking
up, or Speech going away?
Grumpy Dave
--
Dave <[email protected]>
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