Back when Open Book was owned by Arkenstone the users list for Open Book
was monitored by the Arkenstone staff. Then when FS purchased Open Book
that monitoring stopped never to be seen again. Simply put FS doesn't
monitor their users list.
On 10/15/2016 8:19 AM, David via Talk wrote:
For all the years I have been a WE user, one of the outstanding things
to be said about the staff, was that they actually cared to follow the
trafic on the mailing lists. Valuable instructions and feedback has been
received from the staff directly, and as a user, you could give direct
feedback straight to the staff. Along with the fact, you could have them
join in, when a certain feature has been discussed.
To the extent of my knowledge, it seems noone from the new staff will
yet have presented themselves on this - or any of the other WE related
lists. And one of the more active ones of the old staff, Marc, has now
left.
Am I correct, that this list more or less by now will have been left for
the user-community? That in the coming, when you have an issue that
could need attention, but which might need a bit of community discussion
to take the best form - we will have to first discuss things here, and
then parallel with that, go to some Website and fill in some form (which
from the below message seems to not even recognize WE), to make the
staff aware we have an issue? In such a case: Guess how many will just
drop uttering their ideas for improvement.
Would it be a great thing, could someone from the new staff join the
list, and let us all know. Or, in case they are already listening, would
it be great if they let us be informed. Many times lately, I have a
feeling we are speaking to the wall. I do realize that the great
reorganizing that comes from the merge, may well take up much resources.
But still, good contact with your users will be the number one thing,
should your product succeed, and your customer service be outstanding.
Is there any way for WE users, to contact the VFO officers directly, or
are we just left to go through whatever hoops and loops, to be allowed
sending a message, hoping someone ever bothers to reply? This might be
important to know, specially if the spiculations are meant to cease.
David
On 10/15/2016 12:46 PM, John Farley via Talk wrote:
Hello list,
I have now sent a note to VFO via their contact us facility on their web
site.
It was interesting to find that in their list of products that they will
take note of Window-Eyes does not exist!
I had to use JAWS and then tell them I was talking about Window-Eyes in my
comments.
Regards, John
Tel: +44 (0) 1442 259243
Mob: +44 (0) 7815 056076
-----Original Message-----
From: Talk
[mailto:talk-bounces+john_farley=btinternet....@lists.window-eyes.com] On
Behalf Of Chris Skarstad via Talk
Sent: Friday, October 14, 2016 11:51 PM
To: darren harris; Window-Eyes Discussion List
Subject: Re: is this definite? was RE: The Phasing Out of Window-Eyes
No official word yet. If you want to make sure Window-eyes stays
around, please write to the VFO folks and let them know that you expect
the same type of customer service and great products as you did when ai
squared was around. This will let them know you care about the product
and that you are a loyal user.
On 10/14/2016 4:17 PM, darren harris via Talk wrote:
Hi all,
Is this actual policy or are people just panicking? Is wineyes going to be
fazed out?
-----Original Message-----
From: Talk
[mailto:talk-bounces+darren_g_harris=btinternet....@lists.window-eyes.com]
On Behalf Of Samuel Wilkins via Talk
Sent: 14 October 2016 20:28
To: bj colt via Talk
Subject: The Phasing Out of Window-Eyes
Hello John,
I have been drafting a letter to VFO because, as you know, there is
speculation that Window-Eyes is going to be phased out. If it is, I am
not switching to Jaws, because I won't be able to afford it, amongst
other reasons. However, in my letter, I have pointed out that if
Window-Eyes goes, it provides a significant problem for blind people
wanting to get into work, as not everyone has an access to work fund.
Moreover, one of the few ways we can work, especially for younger
people, is volunteering, and there, we may be in a crisis, as IT
technicians are paranoid about NVDA, since it is open source, and they
think it could contain a virus or compromise security in another way.
We would be in limbo, as they won't want NVDA, and they won't pay for
Jaws, as Access to Work won't pay for equipment for unpaid work, so you
would have to buy a license for every computer you use out of your own
pocket. What do you think? Also, I have heard that they are developing
both Magic and ZoomText. How come they are doing that, but phasing out
Window-Eyes? To me, this is a case of double standards.
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