Had similar experiences dealing with fs on the low vision hardware side of customer service. They customer service not so much.
On Monday, October 17, 2016, Nick Sarames via Talk < talk@lists.window-eyes.com> wrote: > I'm sure if you really wanted to, you'd've found other ways to get > help. If spite is more important, then one really doesn't need assistance. > > On 10/17/2016 9:20 AM, Butch Bussen via Talk wrote: > > My opinion only, but I won't be buying jaws or any of their products. I > > don't recall what the thing was even called, but was a portable device > > put out by freedom that did everything, e-mail, gps and so forth. The v > > a bought a friend of mine a new one so he gave me his old unit, about > > three thousand dollars worth of stuff. He had let the batteries run > > down, so the thing lost all its marbles, meeded reset. I called > > freedom's "customer support" and they wouldn't help me at all as I > > wasn't the original purchaser. My friend contacted them and they > > wouldn't help him either as he hadn't actually purchased the product. > > It was bought by the v a and the person who signed the purchase order > > wasn't with them any more. After explaining all of this to their > > "customer service" department, they still refused to help. I threw the > > stuff in the dumpster, three grand worth of stuff totally worthless, > > because they wouldn't support their product. Just my little story. > > > > > > 73 > > Butch > > WA0VJR > > Node 3148 > > Wallace, ks. > > > > > > On Sun, 16 Oct 2016, Vaughan Dodd via Talk wrote: > > > >> VFO is basically a creation of Freedom Scientific: with all of its > >> shoddy practices built in. > >> > >> > >> > >> Vaughan. > >> > >> > >> > >> > >> On 10/16/2016 3:26 AM, Kenneth Son via Talk wrote: > >>> Hello list. > >>> > >>> I don't think any comments sent to the vfo people will do much good. > >>> > >>> Personally,I hope Microsoft Narater becomes so perfected that it > >>> puts the > >>> other screen reader into the useless category. > >>> > >>> That would make Narrater the main screen reader just as Voiceover is > >>> for > >>> the Apple products. > >>> > >>> Probably that's how it should be any way. > >>> > >>> The possibility of Window Eyes being phased out just makes my heart > >>> sick. > >>> > >>> Having to change over to something else andlearn all those commands > and > >>> other things just seems a little to much of a chalange at this age. > >>> > >>> Something is just a little funny about this whole thing. > >>> > >>> Kenneth Son. > >>> > >>> > >>> > >>> On 10/15/2016 06:46, John Farley via Talk wrote: > >>> > Hello list, > >>> > > I have now sent a note to VFO via their contact us facility on > >>> their web > >>> > site. > >>> > > It was interesting to find that in their list of products that > >>> they will > >>> > take note of Window-Eyes does not exist! > >>> > I had to use JAWS and then tell them I was talking about > >>> Window-Eyes in > my > >>> > comments. > >>> > > > > Regards, John > >>> > > Tel: +44 (0) 1442 259243 > >>> > Mob: +44 (0) 7815 056076 > >>> > > > > -----Original Message----- > >>> > From: Talk > >>> > > >>> [mailto:talk-bounces+john_farley <javascript:;>= > btinternet....@lists.window-eyes.com <javascript:;>] > > >>> On > >>> > Behalf Of Chris Skarstad via Talk > >>> > Sent: Friday, October 14, 2016 11:51 PM > >>> > To: darren harris; Window-Eyes Discussion List > >>> > Subject: Re: is this definite? was RE: The Phasing Out of > Window-Eyes > >>> > > No official word yet. If you want to make sure Window-eyes stays > >>> > around, please write to the VFO folks and let them know that you > >>> expect > >>> > the same type of customer service and great products as you did > >>> when ai > >>> > squared was around. This will let them know you care about the > >>> product > >>> > and that you are a loyal user. > >>> > > > > > On 10/14/2016 4:17 PM, darren harris via Talk wrote: > >>> > > Hi all, > >>> > > > > Is this actual policy or are people just panicking? Is > >>> wineyes going > > to be > >>> > > fazed out? > >>> > > > > -----Original Message----- > >>> > > From: Talk > >>> > > > >>> [mailto:talk-bounces+darren_g_harris <javascript:;>= > btinternet....@lists.window-eyes.com <javascript:;>] > >>> > > > > On Behalf Of Samuel Wilkins via Talk > >>> > > Sent: 14 October 2016 20:28 > >>> > > To: bj colt via Talk > >>> > > Subject: The Phasing Out of Window-Eyes > >>> > > > > Hello John, > >>> > > > > I have been drafting a letter to VFO because, as you know, > >>> there is > >>> > > speculation that Window-Eyes is going to be phased out. If it > >>> is, I > > am > >>> > > not switching to Jaws, because I won't be able to afford it, > >>> amongst > >>> > > other reasons. However, in my letter, I have pointed out that if > >>> > > Window-Eyes goes, it provides a significant problem for blind > >>> people > >>> > > wanting to get into work, as not everyone has an access to work > >>> fund. > >>> > > Moreover, one of the few ways we can work, especially for younger > >>> > > people, is volunteering, and there, we may be in a crisis, as IT > >>> > > technicians are paranoid about NVDA, since it is open source, > >>> and they > >>> > > think it could contain a virus or compromise security in another > >>> way. > >>> > > We would be in limbo, as they won't want NVDA, and they won't > >>> pay for > >>> > > Jaws, as Access to Work won't pay for equipment for unpaid work, > >>> so > > you > >>> > > would have to buy a license for every computer you use out of > >>> your own > >>> > > pocket. What do you think? Also, I have heard that they are > > >>> > developing > >>> > > both Magic and ZoomText. How come they are doing that, but > >>> phasing > > out > >>> > > Window-Eyes? To me, this is a case of double standards. > >>> > > > > > _______________________________________________ > >>> > Any views or opinions presented in this email are solely those of > >>> the > author > >>> > and do not necessarily represent those of Ai Squared. > >>> > > For membership options, visit > >>> > > >>> http://lists.window-eyes.com/options.cgi/talk-window-eyes. > com/john_farley%40 > >>> > > btinternet.com. > >>> > For subscription options, visit > >>> > http://lists.window-eyes.com/listinfo.cgi/talk-window-eyes.com > >>> > List archives can be found at > >>> > http://lists.window-eyes.com/private.cgi/talk-window-eyes.com > >>> > > _______________________________________________ > >>> > Any views or opinions presented in this email are solely those of > >>> the > author and do not necessarily represent those of Ai Squared. > >>> > > For membership options, visit > > >>> http://lists.window-eyes.com/options.cgi/talk-window-eyes. > com/hamradio3960%40aol.com. > >>> > >>> > For subscription options, visit > > >>> http://lists.window-eyes.com/listinfo.cgi/talk-window-eyes.com > >>> > List archives can be found at > > >>> http://lists.window-eyes.com/private.cgi/talk-window-eyes.com > >>> > >>> _______________________________________________ > >>> Any views or opinions presented in this email are solely those of the > >>> author and do not necessarily represent those of Ai Squared. > >>> > >>> For membership options, visit > >>> http://lists.window-eyes.com/options.cgi/talk-window-eyes. > com/vdodd001%40vodafone.co.nz. > >>> > >>> For subscription options, visit > >>> http://lists.window-eyes.com/listinfo.cgi/talk-window-eyes.com > >>> List archives can be found at > >>> http://lists.window-eyes.com/private.cgi/talk-window-eyes.com > >>> > >> > >> _______________________________________________ > >> Any views or opinions presented in this email are solely those of the > >> author and do not necessarily represent those of Ai Squared. > >> > >> For membership options, visit > >> http://lists.window-eyes.com/options.cgi/talk-window-eyes. > com/butchb%40shellworld.net. > >> > >> For subscription options, visit > >> http://lists.window-eyes.com/listinfo.cgi/talk-window-eyes.com > >> List archives can be found at > >> http://lists.window-eyes.com/private.cgi/talk-window-eyes.com > >> > >> > >> > > _______________________________________________ > > Any views or opinions presented in this email are solely those of the > > author and do not necessarily represent those of Ai Squared. > > > > For membership options, visit > > http://lists.window-eyes.com/options.cgi/talk-window-eyes. > com/nicksarames%40msn.com. > > > > For subscription options, visit > > http://lists.window-eyes.com/listinfo.cgi/talk-window-eyes.com > > List archives can be found at > > http://lists.window-eyes.com/private.cgi/talk-window-eyes.com > > . > > > _______________________________________________ > Any views or opinions presented in this email are solely those of the > author and do not necessarily represent those of Ai Squared. > > For membership options, visit http://lists.window-eyes.com/ > options.cgi/talk-window-eyes.com/jadedangelpromises%40gmail.com. > For subscription options, visit http://lists.window-eyes.com/ > listinfo.cgi/talk-window-eyes.com > List archives can be found at http://lists.window-eyes.com/ > private.cgi/talk-window-eyes.com > -- "The world has been against you from day one, tomorrow's never promised, night has just begun, so sing with me we're all fucked" Walls Of Jericho Reeva _______________________________________________ Any views or opinions presented in this email are solely those of the author and do not necessarily represent those of Ai Squared. For membership options, visit http://lists.window-eyes.com/options.cgi/talk-window-eyes.com/archive%40mail-archive.com. For subscription options, visit http://lists.window-eyes.com/listinfo.cgi/talk-window-eyes.com List archives can be found at http://lists.window-eyes.com/private.cgi/talk-window-eyes.com
