On Jun 17, 2010, at 10:47 PM, Anthony wrote: > On Fri, Jun 18, 2010 at 12:40 AM, SteveC <st...@asklater.com> wrote: > > On Jun 17, 2010, at 10:36 PM, Anthony wrote: > > Anyway, if your point in this thread is just defending yourself against > > what you see as an attack from Frederick, feel free to ignore this. But if > > you'd like some ideas on how to create a system to allow OSM users to > > easily "get feedback quickly from a real human being", I think you ought to > > look beyond Uservoice. > > I do! > > I do. I do. I do! > > I keep saying that. The point though is that uservoice, in about 5 minutes, > would provide a _ton_ of feedback and engagement especially from novice users > who will otherwise just go away. > > As would OTRS. Or even just an unmoderated, > anyone-can-post-without-being-subscribed mailing list staffed by some > faithful volunteers who could provide more friendly responses than > http://permalink.gmane.org/gmane.comp.gis.openstreetmap/50322 (which is not > to pick on Richard - his response was to an OSM regular and not a newbie - > the fact of the matter is that a newbie wouldn't have even found the list in > the first place).
No - here I have to disagree. OTRS is a horrible system, whereas uservoice is easypeasy. As I said on IRC just now - I don't care about uservoice specifically, there are lots of similar services around but the workflow is very nice. Steve stevecoast.com _______________________________________________ talk mailing list talk@openstreetmap.org http://lists.openstreetmap.org/listinfo/talk
