Dear Mary,
Tuesday, November 5, 2002 at 11:11:06 PM you wrote:
MB> I just want to reinforce your advice to Britt Malka, which in his last
MB> post he seemed to be taking rather lightheartedly.
I am not sure that I quite understand what you are saying here, but
perhaps it is me, you are referring to, saying "he". I am absolutely
and very much a "she" ;-)
And I didn't take any of your advice lightheartedly. I am sorry, if it
sounded that way, it was certainly not my intention.
MB> Then, TB would not accept the registration key. Oh, you forgot your
MB> password. Oh, you don't know how to type. (Implications from Support
MB> Team.)
I happen to get this complaint from customers from time to time. I
always try it out on my own system. If it works, I advice them to
re-download the installation file, which normally does the trick. Once
I had a customer that it didn't work for, and I was very confused.
Until he remembered that he had been using a cracked version, and he
had to un-install it first :-)
MB> Listen to me, Britt Malka, and listen to Lourdes. We know what we are
MB> talking about. TB Support Team should listen, also.
I know you do.
Sometimes, though, it could be hardware that does the problem. I have
been using Nielsen software (query) on my old computer, and I had no
problems, but it doesn't work at all on my new computer with all the
same software as on the old one. Must be hardware, I guess, then.
MB> Quit running off customers, blaming them and their hardware! :-) <vbg>
I don't blame anybody. The only one here blaming anybody is you, who
think you know what I am thinking. Which you don't, apparently.
--
Kind regards,
Britt Malka
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