Didier Juges wrote:
Not unlike Cox. They generally provide great service, but when problems do crop
up (rare, but it has happened), the only thing that they guaranty is that you
will get their bill in the mail on time. Any more than that is just gravy...
Didier
This is the fundamental difference between consumer service and business
service. Yes, one pays more for the business service, but there's also
none of this "best efforts" nonsense.. They say, "we pass X traffic at Y
bits per second, and if it breaks, we'll fix it within Z hours, etc."
It's also why, ultimately, the "phone company" (even the unregulated
data services side) is generally better than the "cable TV
company"...It's a mindset thing.
The folks maintaining the physical plant for the former have a "keep the
lights on at all cost" mindset. .The folks maintaining the physical
plant for the latter have a "well. if it breaks, you're just not being
entertained, so we'll rebate a days worth of entertainment on your next
bill"
The VoIP folks over cable will get their mindset straight after a few
spectacular "I tried to call 911 but the cable was out" events.
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