Perhaps their billing system could not handle partial months? 
 
 
 
 
 Fortunately we are talking about an hour, not 11 days. 
 
 
 
 
 
 
 
 
 Paul Gilmartin via tz said: 
 
 
 
 
 Actually, the legislation is very clear that that wasn't how it worked. 
 
 Didn't stop some landlords committing fraud, though. 
 
 
 
 
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