I do think Bill's issues may be legit, but he is not responding like someone who contacted the vendor and attempted to resolve the issue. He speaks like someone that saw some issues and considered them egregious but did not follow up to see if the problems were a black swan or white one just assumed the whole technology was problematic without investigation / speaking to the experts.
If Bill wants to prove my assumption wrong by saying 'I contacted this person by email and this one by phone # and after a hour conversation or 6 emails no resolution occurred' I would feel like he really tried to see whether his issues are typical or edge case. I do think in an ideal world we never should have to contact vendors it should all just work, but the windows software 'stack' lends itself to lots of side effects that specific vendors will have seen with their software. I had a Postcript printer card that corrupted my hard disk (very bizarre side effect) and windows search scanning a constantly churning XML file on iTunes brought my 64-bit 16 gig of RAM quad core desktop to it's knees so yeah windows software stack things can get really ugly in certain combinations. We have a pretty complex millions of rows transfer/Import/Data Warehouse we are/were considering Bluefinity for and my co-wroker Angela and me and our U2 genius all worked with them in a pre-sales situation and they helped us explained many options and got a HUGE IMPORT working that showed they could handle very high volume and presented us with a few ways and scenarios their customers work with large data to give us some other options for our complex data warehouse loading scenarios. They do seem to know their product, have some successful customers and are excited to help make things work if given the data that things are not working whereas I have met with many vendors that just don't care. But that being said maybe Bill did contact people at Bluefinity and have bad experiences and just is not telling us and has a legit gripe because their tech support dropped the ball, but I don't think he has told us enough to come to the conclusion he tried and we ain't psychic either. Telling is what bad experience he had with their tech support in more concrete terms would make me feel like he did due diligence if I had to take sides then we could feel like Bluefinity let him down when he gave them some data about what does not work if he gives us some info about his contact with them. On Tue, Aug 3, 2010 at 6:47 PM, Symeon Breen <syme...@gmail.com> wrote: > Tis the customers fault if they do not inform the supplier of any problems > - > until suppliers become psychic that is ! > > > > > -----Original Message----- > From: u2-users-boun...@listserver.u2ug.org > [mailto:u2-users-boun...@listserver.u2ug.org] On Behalf Of Bill Haskett > Sent: 03 August 2010 22:47 > To: U2 Users List > Subject: Re: [U2] mv.NET and U2.NET > > Ahhh. The old "customer's fault" perspective. I like that...I only > wish I could use it myself. :-) > > Bill > > ------------------------------------------------------------------------ > David Cooper (Support#2) said the following on 8/3/2010 10:09 AM: > > Bill, > > > > BlueFinity pays very close attention to its customers. We pride > > ourselves on our responsiveness to customer issues and have many, many > > testimonials from our customer base that testify to this fact. If > > customers do not communicate issues to us how are we supposed to assist? > > > > David > > > > -----Original Message----- > > From: u2-users-boun...@listserver.u2ug.org > > [mailto:u2-users-boun...@listserver.u2ug.org] On Behalf Of Bill Haskett > > Sent: 03 August 2010 16:56 > > To: U2 Users List > > Subject: Re: [U2] mv.NET and U2.NET > > > > David: > > > > If you're "astonished", you may want to pay more attention to your > > customers. > > > > Bill > > > > ------------------------------------------------------------------------ > > David Cooper (Support#2) said the following on 8/3/2010 1:34 AM: > > > >> Charlie, > >> > >> I am, to put it mildly, absolutely astonished to read your comments > >> about mv.NET. > >> > >> Have you posted this feedback to the Bluefinity support team? > >> > >> On what basis are you assessing the cost of mv.NET as being "very > >> expensive"? Compared to what else? > >> > >> What mv.NET process(es) are you classifying as a "resource HOG"? > >> > > Again, > > > >> to my knowledge, BlueFinity support has received absolutely nothing > >> relating to this issue from your organization. > >> > >> What kind of data movement pattern is being performed at the store you > >> mention? Did anyone at Inland Truck ask BlueFinity for assistance in > >> diagnosing this issue? > >> > >> It seems to me as though a little more communication with BlueFinity > >> support might me to the benefit of everyone here. > >> > >> As for U2.NET, I refer you to Tony Gravagno's post on this thread. > >> > >> David Cooper > >> Lead developer > >> BlueFinity International > >> > >> ______________________________________________________________________ > >> This email has been scanned by the MessageLabs Email Security System. > >> For more information please visit http://www.messagelabs.com/email > >> ______________________________________________________________________ > >> _______________________________________________ > >> U2-Users mailing list > >> U2-Users@listserver.u2ug.org > >> http://listserver.u2ug.org/mailman/listinfo/u2-users > >> > >> > > _______________________________________________ > > U2-Users mailing list > > U2-Users@listserver.u2ug.org > > http://listserver.u2ug.org/mailman/listinfo/u2-users > > > > ______________________________________________________________________ > > This email has been scanned by the MessageLabs Email Security System. > > For more information please visit http://www.messagelabs.com/email > > ______________________________________________________________________ > > _______________________________________________ > > U2-Users mailing list > > U2-Users@listserver.u2ug.org > > http://listserver.u2ug.org/mailman/listinfo/u2-users > > > _______________________________________________ > U2-Users mailing list > U2-Users@listserver.u2ug.org > http://listserver.u2ug.org/mailman/listinfo/u2-users > > _______________________________________________ > U2-Users mailing list > U2-Users@listserver.u2ug.org > http://listserver.u2ug.org/mailman/listinfo/u2-users > _______________________________________________ U2-Users mailing list U2-Users@listserver.u2ug.org http://listserver.u2ug.org/mailman/listinfo/u2-users
