Jay, We get these complaints from customers and I have always ignored it as long as everything looks fine from our end. But this has increased significantly since the Virus and 5.6.x firmware and I think we need to critically look at it and not dismiss it. There is no way a ton of customers can be hallucinating at the same time
The complaints are usually in the form of its slow or the internet goes off and on especially if you are on the DFS band. Is anyone else experiencing this kinds of complaints ?? Regards On Thu, Jan 5, 2017 at 4:45 AM, CBB - Jay Fuller <par...@cyberbroadband.net> wrote: > > oh, if you're wondering, management downgraded him to our lowest package > today and said "do not upgrade him even if he asks" > we suspect he'll visit his parents more :) > base package is 3 meg > > > > ----- Original Message ----- > *From:* CBB - Jay Fuller <par...@cyberbroadband.net> > *To:* Ubiquiti Users Group <ubnt_users@wispa.org> > *Sent:* Wednesday, January 4, 2017 9:40 PM > *Subject:* [Ubnt_users] 2.4 throughput. gotta love being a wisp > > > We've got an average of 14 users on our 2.4 rockets. 10 mhz channels. > some are sectors, some are omnis. > > Currently one 2.4 rocket has 13 connections (one guy dropped for > t-mobile??!!) I guess that makes sense, no one > else has t-mobile down here.... - so here are the current stats : > > airmax quality - 83% > airmax capacity - 80% > > here is the stations list and their signals - > > > Access point is running 6.0 ; stations are 5.6.3 > That'll change soon - maybe end of January. > > > I have a 2nd 2.4 rocket we are also monitoring - it also has 14 users on it > > airmax quality is 75% > airmax capacity is 70% > > also running 6.0 stations are 5.6.3 > > \ > > I am selling 10 meg packages off these access points. In some cases folks > are buying more than that. > Sometimes I can get 22 meg linktests using the ubnt speed tests. > > I've noticed in the last week or two i've seen people disconnecting - > > "i'm only getting 2 meg, this is not acceptable" > > here's my favorite - a kid files a complaint against us with the bbb - > > "If you can avoid doing business with this company, I would STRONGLY > suggest it. This company is very sneaky, and claims that the incredibly > poor service and frequent downtime is simply out of their hand. They offer > a "completely unlimited package" for xxxxx in which they CLAIM "as much > connectivity as your radio allows". After compiling data from around 100+ > bandwidth connections tests over the course of 6 months, with the average > speed being around 7Mbits (896 kilobytes). The pricing is not even close to > reflecting the service, the cap on the xxxxxx package is 10Mbits, so I am > not even reaching the average on that. I can only say that the highest tier > package is nothing short of a scam. Whenever I called to complain about > this outrageous service, I was told that it was too bad, and that nothing > will be done. xxxxxxxxxxxxxx is a conman, relying on shady business tactics > to further his greed." > > btw - i can't recall any downtime within the last year and, well, i just > love human beings. > > i am wondering - - am i asking too much out of these access points? > > usage graphed - > > access point 1 - > > > access point #2 > > > > btw - i should add the kid who filed the complaint lives in his parents > barn (yes, i said barn) and has > his own connection separate from his parents. > > question - am i asking too much of these access points? > > yes - i'm waiting on the rocket 2ac prism - - and these are our two > busiest 2.4 rockets - - but > i am also getting complaints on other parts of our network. > > ok - thanks in advance. > > > > > ------------------------------ > > _______________________________________________ > Ubnt_users mailing list > Ubnt_users@wispa.org > http://lists.wispa.org/mailman/listinfo/ubnt_users > > > _______________________________________________ > Ubnt_users mailing list > Ubnt_users@wispa.org > http://lists.wispa.org/mailman/listinfo/ubnt_users > >
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