On 2017-04-25 09:43, Alberto Salvia Novella wrote:
Many people has been complaining through the years about not knowing
how to report bugs in Ubuntu. I have been asking those people why is
that, and they usually told me that the reporting bugs guide was too
long, hard to skim, and nobody would be willing to read it.
It wasn't till I putted a video-tutorial on the top of the page when
people stopped complaining about it. But that's just a dirty
work-around and shows that the guide doesn't fit well the average
user needs.
So for:
https://help.ubuntu.com/community/ReportingBugs
I have written an improved version:
...
The criteria I have used has been:
- Adequate for the average person (https://goo.gl/GmzLhb)
- Fits 95% of cases, and leaves the rare ones out.
- Easy and straightforward, over correct.
- Removing the already guided steps by applications themselves.
- Removing the procedures only interesting for triagers.
- If something is unclear if it's useful, adding it when it shows to
be.
On 2017-04-28 04:37, Alberto Salvia Novella wrote:
I mean this draft is intended to substitute the official reporting
guide, once agreed.
I see that it's not a draft any longer, but that you actually made the
changes to <https://help.ubuntu.com/community/ReportingBugs>. The
changes you made are quite extensive. But there never was any kind of
consensus, was there?
You converted a rather comprehensive guide to a short style one. At
<https://help.ubuntu.com/stable/ubuntu-help/report-ubuntu-bug.html>
there is a variant of 'the short story' which links to ReportingBugs
with the comment: "For more information about reporting bugs in Ubuntu,
please read the extensive online documentation." But the extensive
documentation is gone now, isn't it?
This is what the page looked like before:
https://help.ubuntu.com/community/ReportingBugs?action=recall&rev=299
Personally I'd like to see much of what you removed be reinserted. One
possibility might be to make the page consist of a brief summary at the
top followed by a more in-depth description.
--
Gunnar Hjalmarsson
https://launchpad.net/~gunnarhj
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