Just to update that my on-rev.com account has been recovered and restored from a recent backup. So, following some DNS surgery to manage a change of dedicated IP address that didn’t flow through to all parameters, all the websites that I couldn’t migrate (as I don’t have domain control) are back.
I’m ‘luckier’ than some on-rev users as, despite being a lifetime member, I dropped any reliance on on-rev for email or ‘critical production’ following previous outages. However, I’m glad I don’t need to set-up LC-Server elsewhere for development & experimentation - and the charities whose websites I webmaster on this account gratis appreciate being back online. :-) Thanks to the runrev personnel who put in the time & effort to sort this - those individuals always pull out all the stops to help. At a more systemic level, I hope Kevin’s proposed investigation identifies and (finally?) establishes the backup & DR that needs to be in place if on-rev is to remain a core business service. These days it should be possible technically & procedurally - and without huge costs - to avoid having a single point of hardware failure (cited as a “raid array”) from creating an outage at all - let alone a couple of weeks. Best, Keith.. > On 12 May 2015, at 10:06, Keith Clarke <keith.cla...@me.com> wrote: > > I’ve been waiting since the 7th on the promise of files and resources to be > recovered into my empty account. > > There was a suggestion that it may be a permissions issue rather than missing > resources, but radio-silence since then, so I’ve just chased again. > Worryingly, I didn’t receive an auto-response email, so I hope their > ticketing system is not down, too! > > Meanwhile, I can’t recreate folders or databases that used to exist and so > I’m stuck until my ticket comes up in the queue. > > I’ve transferred what I can to alternative hosting arrangements and it looks > like I’ll need to recreate my LC server environment elsewhere, too. > > Hopefully, others have been more lucky - or been more prepared with their own > backup & DR strategies to mitigate the on-rev.com platform / service as a > single point of failure! :-( > Best, > Keith.. > >> On 12 May 2015, at 09:38, j...@souslelogo.com wrote: >> >> Hi list >> Just curious : is anyone still waiting for his/her account on pancake to >> be restored ? >> Thanks >> jbv >> >> >> _______________________________________________ >> use-livecode mailing list >> use-livecode@lists.runrev.com >> Please visit this url to subscribe, unsubscribe and manage your subscription >> preferences: >> http://lists.runrev.com/mailman/listinfo/use-livecode > _______________________________________________ use-livecode mailing list use-livecode@lists.runrev.com Please visit this url to subscribe, unsubscribe and manage your subscription preferences: http://lists.runrev.com/mailman/listinfo/use-livecode
