On Tue, Aug 3, 2010 at 7:26 PM, Chipp Walters <ch...@chipp.com> wrote:
> > Unfortunately, Jerry's team cannot provide a recipe where others can > replicate the buggy behavior which he says is forcing him to choose another > platform. > <http://lists.runrev.com/mailman/listinfo/use-revolution> > I've tried to hold back from chiming in on yet another "passionate" discussion having to do with Rev. Most everyone here is great, and obviously there are those here intent on trying to diagnose and fix the problem. Bravo. Yet, I feel the need to say that I had *extremely* similar issues to Jerry for the few months I used On-Rev. I had several emails back and forth with Heather regarding extremely sporadic and spotty access to my site given a web application I've been developing for quite some time. While using On-Rev, my user-base (in pre-pre-alpha) consisted of a whopping 8 people, and there would be hours at a time during which my REST API'd application was just unavailable to my customers. There'd be times where an average command would take milliseconds, and others when socket operations would timeout *consistently* (we're talking 20+ second timeouts). This was just wholly unacceptable for me - as a paying customer. During this time, Heather and Co. were very responsive and - I think - understanding of the problem(s) I was facing, but in the end weren't able to accommodate me in the way I was hoping they would. And that's 100% okay; no company can meet every customers' needs. So I switched to a different host, I'm paying more, and have had no problems (other than my own stupid bugs) since. It's really great that Rev users love their tool of choice. It's even better that they want to make it the best it can be. Sometimes I wonder if the Rev team realizes just how good of a marketing resource they have in their community. I rarely witness it being coddled, nurtured, loved, and even taken advantage of (in a good way). If I had such a zealous group behind one of my products, I'd be here every day trying to grow it. But, in the end, we're customers. We're not paid advocates - at least I'm not. If a product I'm paying for isn't working for me, I move on. And - from what I've read and discussions had - that very much seems to be what Jerry did with On-Rev. We (and our business ventures) don't have infinite amounts of time and money in the bank to wait for a product to mature meet our needs, no matter how badly we want it to. And, likewise, unless the Rev team is aware that there is a serious risk of losing it's [very loyal] customers, there's no incentive for them to do better. If I may venture a guess, I think what most people like about Jerry, his team, and his products are that they are extremely focused and targeted. And to make things even better, they eat their own dog food. >From the outside, the Rev team feels like the exact opposite. I see nearly-zero focus on anything. On-Rev is > 1 years old now and the IDE is still something I wouldn't have release to any customer - even as an early alpha. There's no way they use that tool in-house, because any programmer worth their salt would have screamed out loud and started making it better within 48 hours of being forced to use it. And, to distract from that product line, there's also RevMobile, RevServer, RevWeb, RevDesktop, and whatever the next pre-alpha $400 product is in the pipe. That's not to say I don't love the thought of what Rev could be. I want it soooo badly I can taste it. And I'm what you might call a die-hard programmer that's programmed everything from 8-bit micro-controllers, Lisp compilers, satellite communications, to PS2, Nintendo, 360, and PS3 video games for Disney. But, I just love how productive I can be in the 100% live environment that Rev provides for me. And, frankly, it's fun as hell and even zen-like relaxing at times. ;-) But, there have to be consequences for failure. Jerry's a customer. I'm a customer. I've been a customer for over a year now, and the bottom line is that I've gotten nothing from my maintenance fee for Enterprise except continually postponed promises. If it expires before 5.0 comes out, I won't renew it. I tried On-Rev and it didn't do what it claimed (for me) either. Damn, that was a long-winded way of saying, please cut Jerry some slack. He's just another paying customer, and if the service provided doesn't live up to his expectations or needs, he moves on. No one should be upset at Jerry for any reason at all. If there's anything to be upset about, it would be asking one's self, "why on Earth wouldn't Rev do *everything* in their power to make such a long-standing customer incredibly happy so he could keep advocating Rev and even be able to claim that Rodeo runs on Rev servers?" Jeff M. /emote hunkers down, waiting to dodge incoming flames... _______________________________________________ use-revolution mailing list use-revolution@lists.runrev.com Please visit this url to subscribe, unsubscribe and manage your subscription preferences: http://lists.runrev.com/mailman/listinfo/use-revolution
