It looks like something on your network (like a proxy) is interfering with the connection, preventing data from being received by the client. Without anything to respond to, the client sits there quietly, and the server closes the connection due to inactivity.
Looking through past emails, you mentioned that you have configured Apache in front of Tomcat. Can you provide your configuration? If Apache is misconfigured, that could easily cause this. - Mike On Wed, Oct 25, 2017 at 1:07 AM, Youhei Ootsuki <youhei.oots...@gmail.com> wrote: > Hi, Jumper > > > > Thank you very much for your email. > > > The log where "HTTP 500 ERROR" occurred is as follows > > > > ----- syslog > > Oct 25 15:21:54 two guacd[6247]: Creating new client for protocol "ssh" > Oct 25 15:21:54 two guacd[6247]: Connection ID is > "$3b5e60da-2291-48da-a7d6-543b555116ce" > Oct 25 15:21:54 two guacd[12638]: User > "@7ce6e1e7-8a48-4502-959a-5f41e3d96c1e" joined connection > "$3b5e60da-2291-48da-a7d6-543b555116ce" (1 users now present) > Oct 25 15:21:57 two guacd[12638]: SSH connection successful. > Oct 25 15:22:24 two guacd[12638]: User is not responding. > Oct 25 15:22:24 two guacd[12638]: User > "@7ce6e1e7-8a48-4502-959a-5f41e3d96c1e" disconnected (0 users remain) > Oct 25 15:22:24 two guacd[12638]: Last user of connection > "$3b5e60da-2291-48da-a7d6-543b555116ce" disconnected > Oct 25 15:22:24 two guacd[12638]: SSH connection ended. > Oct 25 15:22:25 two guacd[6247]: Connection > "$3b5e60da-2291-48da-a7d6-543b555116ce" removed. > > > ----- catalina.out > > 15:21:33.091 [ajp-nio-0.0.0.0-8009-exec-7] WARN > o.a.g.r.auth.AuthenticationService - Authentication attempt from > 221.244.32.154 for user "youhei-otsuki" failed. > 15:21:42.037 [ajp-nio-0.0.0.0-8009-exec-1] INFO > o.a.g.r.auth.AuthenticationService - User "youhei-otsuki" successfully > authenticated from 221.244.32.154. > 15:21:54.516 [ajp-nio-0.0.0.0-8009-exec-1] INFO > o.a.g.tunnel.TunnelRequestService - User "youhei-otsuki" connected to > connection "Catalyst 3750 V2(ssh)". > 15:21:54.516 [ajp-nio-0.0.0.0-8009-exec-1] INFO > o.a.g.t.h.RestrictedGuacamoleHTTPTunnelServlet - Using HTTP tunnel (not > WebSocket). Performance may be sub-optimal. > 15:22:16.441 [ajp-nio-0.0.0.0-8009-exec-1] INFO > o.a.g.tunnel.TunnelRequestService - User "youhei-otsuki" disconnected from > connection "Catalyst 3750 V2(ssh)". Duration: 21925 milliseconds > 15:22:16.442 [ajp-nio-0.0.0.0-8009-exec-9] INFO > o.a.g.tunnel.TunnelRequestService - User "youhei-otsuki" disconnected from > connection "Catalyst 3750 V2(ssh)". Duration: 21926 milliseconds > > > > > ----- localhost.2017-10-25.log > > 25-Oct-2017 15:21:54.435 重大 [ajp-nio-0.0.0.0-8009-exec-8] > org.apache.catalina.core.StandardWrapperValve.invoke サーブレット default > のServlet.service()が例外を投げました > > java.lang.UnsupportedOperationException: HTTP upgrade is not supported by > this protocol > at > org.apache.coyote.AbstractProcessor.doHttpUpgrade(AbstractProcessor.java:705) > at > org.apache.coyote.AbstractProcessor.action(AbstractProcessor.java:470) > at org.apache.coyote.Request.action(Request.java:393) > at org.apache.catalina.connector.Request.upgrade(Request.java:2002) > at > org.apache.catalina.connector.RequestFacade.upgrade(RequestFacade.java:1115) > at > javax.servlet.http.HttpServletRequestWrapper.upgrade(HttpServletRequestWrapper.java:376) > at > org.apache.tomcat.websocket.server.UpgradeUtil.doUpgrade(UpgradeUtil.java:235) > at > org.apache.tomcat.websocket.server.WsFilter.doFilter(WsFilter.java:77) > at > org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:193) > at > org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:166) > at > com.google.inject.servlet.FilterChainInvocation.doFilter(FilterChainInvocation.java:66) > at > com.google.inject.servlet.ManagedFilterPipeline.dispatch(ManagedFilterPipeline.java:118) > at com.google.inject.servlet.GuiceFilter.doFilter(GuiceFilter.java:113) > at > org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:193) > at > org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:166) > at > org.apache.catalina.core.StandardWrapperValve.invoke(StandardWrapperValve.java:199) > at > org.apache.catalina.core.StandardContextValve.invoke(StandardContextValve.java:96) > at > org.apache.catalina.authenticator.AuthenticatorBase.invoke(AuthenticatorBase.java:478) > at > org.apache.catalina.core.StandardHostValve.invoke(StandardHostValve.java:140) > at > org.apache.catalina.valves.ErrorReportValve.invoke(ErrorReportValve.java:80) > at > org.apache.catalina.valves.AbstractAccessLogValve.invoke(AbstractAccessLogValve.java:624) > at > org.apache.catalina.core.StandardEngineValve.invoke(StandardEngineValve.java:87) > at > org.apache.catalina.connector.CoyoteAdapter.service(CoyoteAdapter.java:342) > at org.apache.coyote.ajp.AjpProcessor.service(AjpProcessor.java:486) > at > org.apache.coyote.AbstractProcessorLight.process(AbstractProcessorLight.java:66) > at > org.apache.coyote.AbstractProtocol$ConnectionHandler.process(AbstractProtocol.java:861) > at > org.apache.tomcat.util.net.NioEndpoint$SocketProcessor.doRun(NioEndpoint.java:1455) > at > org.apache.tomcat.util.net.SocketProcessorBase.run(SocketProcessorBase.java:49) > at > java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1149) > at > java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:624) > at > org.apache.tomcat.util.threads.TaskThread$WrappingRunnable.run(TaskThread.java:61) > at java.lang.Thread.run(Thread.java:748) > > > > > I am looking forward to hearing from you. > > Sincerely yours, > > > -- Yo > > > > > > 2017-10-25 15:57 GMT+09:00 Mike Jumper <mike.jum...@guac-dev.org>: >> >> The access logs are of very limited utility, providing little >> information beyond the status code (500). Please provide the log >> output from: >> >> 1) Guacamole itself (this will likely be in "catalina.out", but could >> also be in journalctl or elsewhere, depending on how Tomcat is >> installed/packaged in your case) >> 2) guacd (this will be syslog, likely /var/log/messages, >> /var/log/syslog, or journalctl, depending on your distribution) >> >> Thanks, >> >> - Mike >> >> >> On Tue, Oct 24, 2017 at 11:47 PM, Youhei Ootsuki >> <youhei.oots...@gmail.com> wrote: >> > Hi, >> > >> > >> > Would you like to read this log ? >> > >> > Suddenly "HTTP 500 ERROR" is occurring. >> > >> > The setting at that time is as follows >> > >> > ------- setting --------- >> > >> > <connection name="Catalyst 3750 V2(ssh)"> >> > <protocol>ssh</protocol> >> > <param name="hostname">*********</param> >> > <param name="port">22</param> >> > <param name="enable-sftp">true</param> >> > <param name="username">*********</param> >> > <param name="password">*********</param> >> > <!-- param name="color-scheme">black-white</param --> >> > </connection> >> > >> > ------- >> > >> > >> > >> > ------- log ------- >> > >> > >> > 25/Oct/2017:15:21:10 "GET /GUAC/api/patches HTTP/1.1" 200 >> > 25/Oct/2017:15:21:10 "GET /GUAC/api/languages HTTP/1.1" 200 >> > 25/Oct/2017:15:21:10 "POST /GUAC/api/tokens HTTP/1.1" 403 >> > 25/Oct/2017:15:21:33 "POST /GUAC/api/tokens HTTP/1.1" 403 >> > 25/Oct/2017:15:21:42 "POST /GUAC/api/tokens HTTP/1.1" 200 >> > 25/Oct/2017:15:21:42 "POST /GUAC/api/tokens HTTP/1.1" 200 >> > 25/Oct/2017:15:21:42 "GET >> > >> > /GUAC/api/session/data/default/connectionGroups/ROOT/tree?token=5B2E50C517D0B38A68B5824EA84D5D6B4F1FDC6430834B581C7275195DAAB5F0 >> > HTTP/1.1" 200 >> > 25/Oct/2017:15:21:42 "GET >> > >> > /GUAC/api/patches?token=5B2E50C517D0B38A68B5824EA84D5D6B4F1FDC6430834B581C7275195DAAB5F0 >> > HTTP/1.1" 200 >> > 25/Oct/2017:15:21:42 "GET >> > >> > /GUAC/api/session/data/default/users/youhei-otsuki?token=5B2E50C517D0B38A68B5824EA84D5D6B4F1FDC6430834B581C7275195DAAB5F0 >> > HTTP/1.1" 200 >> > >> > >> > 25/Oct/2017:15:21:42 "GET /GUAC/images/magnifier.png HTTP/1.1" 200 >> > 25/Oct/2017:15:21:42 "GET /GUAC/images/protocol-icons/guac-text.png >> > HTTP/1.1" 200 >> > 25/Oct/2017:15:21:42 "GET /GUAC/images/protocol-icons/guac-monitor.png >> > HTTP/1.1" 200 >> > 25/Oct/2017:15:21:42 "GET /GUAC/images/action-icons/guac-logout-dark.png >> > HTTP/1.1" 200 >> > 25/Oct/2017:15:21:42 "GET /GUAC/images/arrows/down.png HTTP/1.1" 200 >> > 25/Oct/2017:15:21:42 "GET /GUAC/images/user-icons/guac-user.png >> > HTTP/1.1" >> > 200 >> > 25/Oct/2017:15:21:42 "GET >> > >> > /GUAC/api/session/data/default/self/permissions?token=5B2E50C517D0B38A68B5824EA84D5D6B4F1FDC6430834B581C7275195DAAB5F0 >> > HTTP/1.1" 200 >> > 25/Oct/2017:15:21:42 "GET >> > >> > /GUAC/api/session/data/default/activeConnections?token=5B2E50C517D0B38A68B5824EA84D5D6B4F1FDC6430834B581C7275195DAAB5F0 >> > HTTP/1.1" 200 >> > 25/Oct/2017:15:21:42 "GET /GUAC/images/action-icons/guac-home-dark.png >> > HTTP/1.1" 200 >> > 25/Oct/2017:15:21:42 "GET /GUAC/images/action-icons/guac-config-dark.png >> > HTTP/1.1" 200 >> > 25/Oct/2017:15:21:54 "GET /GUAC/images/settings/touchscreen.png >> > HTTP/1.1" >> > 200 >> > 25/Oct/2017:15:21:54 "GET /GUAC/images/settings/touchpad.png HTTP/1.1" >> > 200 >> > 25/Oct/2017:15:21:54 "GET /GUAC/images/settings/tablet-keys.png >> > HTTP/1.1" >> > 200 >> > 25/Oct/2017:15:21:54 "GET /GUAC/images/settings/zoom-in.png HTTP/1.1" >> > 200 >> > 25/Oct/2017:15:21:54 "GET /GUAC/images/settings/zoom-out.png HTTP/1.1" >> > 200 >> > 25/Oct/2017:15:21:54 "POST /GUAC/api/tokens HTTP/1.1" 200 >> > 25/Oct/2017:15:21:54 "GET /GUAC/images/share.png HTTP/1.1" 200 >> > 25/Oct/2017:15:21:54 "GET /GUAC/images/action-icons/guac-back.png >> > HTTP/1.1" >> > 200 >> > 25/Oct/2017:15:21:54 "GET /GUAC/images/drive.png HTTP/1.1" 200 >> > 25/Oct/2017:15:21:54 "GET /GUAC/layouts/en-us-qwerty.json HTTP/1.1" 200 >> > 25/Oct/2017:15:21:54 "GET /GUAC/app/element/templates/blank.html >> > HTTP/1.1" >> > 200 >> > >> > >> > >> > >> > 25/Oct/2017:15:21:54 "GET >> > >> > /GUAC/api/session/data/default/connections/Catalyst%203750%20V2(ssh)?token=5B2E50C517D0B38A68B5824EA84D5D6B4F1FDC6430834B581C7275195DAAB5F0 >> > HTTP/1.1" 200 >> > 25/Oct/2017:15:21:54 "GET /GUAC/images/x.png HTTP/1.1" 200 >> > 25/Oct/2017:15:21:54 "GET /GUAC/images/logo-144.png HTTP/1.1" 200 >> > 25/Oct/2017:15:21:54 "GET >> > >> > /GUAC/websocket-tunnel?token=5B2E50C517D0B38A68B5824EA84D5D6B4F1FDC6430834B581C7275195DAAB5F0&GUAC_DATA_SOURCE=default&GUAC_ID=Catalyst%203750%20V2(ssh)&GUAC_TYPE=c&GUAC_WIDTH=1475&GUAC_HEIGHT=864&GUAC_DPI=96&GUAC_AUDIO=audio%2FL8&GUAC_AUDIO=audio%2FL16&GUAC_IMAGE=image%2Fjpeg&GUAC_IMAGE=image%2Fpng >> > HTTP/1.1" 500 >> > 25/Oct/2017:15:21:54 "GET >> > >> > /GUAC/api/session/tunnels/3f75fd9f-1dc5-469c-a50e-7d11d1c465b9/activeConnection/connection/sharingProfiles?token=5B2E50C517D0B38A68B5824EA84D5D6B4F1FDC6430834B581C7275195DAAB5F0 >> > HTTP/1.1" 404 >> > 25/Oct/2017:15:22:09 "POST /GUAC/api/tokens HTTP/1.1" 200 >> > 25/Oct/2017:15:22:09 "GET /GUAC/images/action-icons/guac-home.png >> > HTTP/1.1" >> > 200 >> > 25/Oct/2017:15:22:09 "GET /GUAC/images/circle-arrows.png HTTP/1.1" 200 >> > 25/Oct/2017:15:22:09 "GET /GUAC/images/action-icons/guac-logout.png >> > HTTP/1.1" 200 >> > 25/Oct/2017:15:22:16 "DELETE >> > >> > /GUAC/api/tokens/5B2E50C517D0B38A68B5824EA84D5D6B4F1FDC6430834B581C7275195DAAB5F0 >> > HTTP/1.1" 204 >> > 25/Oct/2017:15:22:16 "POST /GUAC/api/tokens HTTP/1.1" 403 >> > >> > >> > >> > >> > Don’t hesitate to contact me if you have any questions. >> > >> > I would appreciate your prompt reply. >> > >> > Thanks, >> > >> > >> > 2017-10-22 21:49 GMT+09:00 Youhei Ootsuki <youhei.oots...@gmail.com>: >> >> >> >> Hi, >> >> >> >> Thank you very much for your reply. >> >> >> >> I got a log file >> >> >> >> Do I need any additional information? >> >> >> >> Please contact , if there is something >> >> >> >> >> >> >> >> >> >> 2017-10-17 11:40 GMT+09:00 Nick Couchman <vn...@apache.org>: >> >>> >> >>> On Mon, Oct 9, 2017 at 8:28 AM, Youhei Ootsuki >> >>> <youhei.oots...@gmail.com> >> >>> wrote: >> >>>> >> >>>> Hi, >> >>>> >> >>>> >> >>>> >> >>>> Thank you very much for your reply. >> >>>> >> >>>> >> >>>> > At what point in the process do you get the error? >> >>>> >> >>>> I can login to My Guacamole server. ( HTTPS ) >> >>>> but, I can not connect to the remote server with SSH. >> >>>> >> >>>> However, RDP connection is possible.( Another remote server ) >> >>>> and, SSH connection to myself is also possible( Guacamole server to >> >>>> Guacamole server on ssh ) >> >>>> >> >>>> SSH connection to Cisco IOS is also possible. >> >>>> >> >>>> >> >>>> >> >>>> SSH connection to the latest Linux such as Debian 9, Centos 7 is >> >>>> impossible. >> >>>> >> >>> >> >>> That's very strange. I don't use Debian much, but I do use CentOS 7.4 >> >>> and RHEL 7.4 routinely, and connect to these hosts with Guacamole >> >>> without a >> >>> problem. >> >>> >> >>> Can you enable debugging mode for guacd (guacamole server) and capture >> >>> the logs when the connection fails? You can either change the >> >>> startup, or >> >>> stop the service and run guacd manually with the -L debug flag and the >> >>> -f >> >>> flag and capture the output during a connection failure: >> >>> /usr/sbin/guacd -L debug -f >> >>> >> >>> (Use the appropriate path to guacd, wherever you have it installed.) >> >>> >> >>> -Nick >> >> >> >> >> > > >
