Hi James, I am not in touch with OFBiz since a while, but allow me to give a partial idea for your queries.
See, with respect to following heads I tried something - > Store Credit - > Refund - > Replacement Store Credit - 1. To validate the Store Credit- tried following: * - Created a return for DemoCustomer, added item, approved & completed the return. * - While adding the order items; selected type as store credit. * - Reference - <https://demo-trunk.ofbiz.apache.org/ordermgr/control/returnMain?returnId=10000> https://demo-trunk.ofbiz.apache.org/ordermgr/control/returnMain?returnId=10000 2. Above action has created a return with type = store credit. 3. What happened once it was processed with store credit as an option- * - A Financial account entry is created with type = Store Credit Account & status = Active with balance equals to returned amount. * - Ref: It can be verified from the FinancialAccount record - -- https://demo-trunk.ofbiz.apache.org/accounting/control/FindFinAccount?externalLoginKey=ELaa1a9d06-585b-4acd-be95-b1d27ef13798&ownerPartyId=DemoCustomer 4. Financial account can be utilized for sales order for the same customer. Try following * https://demo-trunk.ofbiz.apache.org/ecommerce/control/main * - login with DemoCustomer/ofbiz as userName/password * - Add any product to cart. * - Checkout - select quick checkout option for checkout. * - observe at right hand side ( 3. How shall you pay?); the existance of financial account (Financial Account #10000), * - the amount can be utilized for payment of this order. Refund - If user has selected Refund as type, then it refund the amount in the same payment mode of sales order. i.e. if payment was done via CC, refund amount should be credited to the same. (it is as per my old understanding, community can confirm it.). It would follow the approval process. Replacement : Tried following- 1. Created a return with type=Replacement, taken it to completed status. * Ref https://demo-trunk.ofbiz.apache.org/ordermgr/control/returnMain?returnId=10001 2. After received, checked in order list, that an order has been created automatically in Approved status * Ref-https://demo-trunk.ofbiz.apache.org/ordermgr/control/orderlist 3. While exploring order identified that the order amount is adjusted and order total become 0. * - (Replacement Item Return #10001 - Replacement -$59.99 ) * Ref - <https://demo-trunk.ofbiz.apache.org/ordermgr/control/orderview?orderId=WSCO10000> https://demo-trunk.ofbiz.apache.org/ordermgr/control/orderview?orderId=WSCO10000 * Scroll till end of the page to find the adjusted amount. * 4. So it should be an answer to one of your query - Yes the system automatically create a replacement order. Please let me know if it help to solve your query. It would be interesting to explore more in order to solve your problem if you needed additional details. -- Regards Sumit Pandit sumit.pan...@tcs.com 7503046188 ________________________________________ From: ja...@productive1.com <ja...@productive1.com> Sent: Tuesday, May 16, 2017 1:12 AM To: user@ofbiz.apache.org Subject: RE: Returns Process Jacques - Thanks so much for responding. Is these processes automatic or is it a manual process after a product is received? Does the system automatically create a replacement order, etc? Thanks, James -------- Original Message -------- Subject: Re: Returns Process From: Jacques Le Roux <jacques.le.r...@les7arts.com> Date: Fri, May 12, 2017 8:40 am To: user@ofbiz.apache.org Hi James, Here are some links which might help (did not check details) https://cwiki.apache.org/confluence/display/OFBENDUSER/3.5+Returns https://cwiki.apache.org/confluence/display/OFBENDUSER/Visual+Receive+Returns Below are certainly less interesting for you because mostly functional https://cwiki.apache.org/confluence/display/OFBREQDES/Company+Processes+Return+Received https://cwiki.apache.org/confluence/display/OFBIZ/Order+Management+14.12#OrderManagement14.12-Story7:ReturnOrder https://cwiki.apache.org/confluence/display/OFBREQDES/Customer+Returns+Product You may find more searching in http://ofbiz.apache.org/documentation.html (notably the wiki) HTH Jacques Le 11/05/2017 à 20:51, ja...@productive1.com a écrit : > Hi We are trying to figure out or find some documentation that describes > the returns process in Ofbiz. Can someone tell me what gets triggered > for the following types of returns? or is this just a "Dummy" reporting > field" > > Store Credit - > Refund - > Wait Replacement > Cross Ship Replacement > Repair Replacement > Wait Replacement Reserved > Replace Immediately > Refund Immediately > > Is there any customer return type that gets the inventory returned from > the customer and back to the vendor? > > Thanks, > > James > > > > =====-----=====-----===== Notice: The information contained in this e-mail message and/or attachments to it may contain confidential or privileged information. If you are not the intended recipient, any dissemination, use, review, distribution, printing or copying of the information contained in this e-mail message and/or attachments to it are strictly prohibited. If you have received this communication in error, please notify us by reply e-mail or telephone and immediately and permanently delete the message and any attachments. Thank you