Thanks Sumit,
I was answering when I saw you much more complete answer :)
To summarize for James: yes, it's a manual process but a replacement order can
be automatically created
You can refer to this as a start
https://issues.apache.org/jira/browse/OFBIZ-2464
Here are also interesting related discussions:
http://markmail.org/message/h6qihpbn3pr3yjr3
http://markmail.org/message/s52sa7rd2zutmxvg
You may also check this https://s.apache.org/mTfx
Jacques
Le 16/05/2017 à 09:29, Sumit Pandit a écrit :
Hi James,
I am not in touch with OFBiz since a while, but allow me to give a partial idea
for your queries.
See, with respect to following heads I tried something -
> Store Credit -
> Refund -
> Replacement
Store Credit -
1. To validate the Store Credit- tried following:
* - Created a return for DemoCustomer, added item, approved &
completed the return.
* - While adding the order items; selected type as store credit.
* - Reference -
<https://demo-trunk.ofbiz.apache.org/ordermgr/control/returnMain?returnId=10000>
https://demo-trunk.ofbiz.apache.org/ordermgr/control/returnMain?returnId=10000
2. Above action has created a return with type = store credit.
3. What happened once it was processed with store credit as an option-
* - A Financial account entry is created with type = Store Credit Account
& status = Active with balance equals to returned amount.
* - Ref: It can be verified from the FinancialAccount record -
--
https://demo-trunk.ofbiz.apache.org/accounting/control/FindFinAccount?externalLoginKey=ELaa1a9d06-585b-4acd-be95-b1d27ef13798&ownerPartyId=DemoCustomer
4. Financial account can be utilized for sales order for the same customer.
Try following
* https://demo-trunk.ofbiz.apache.org/ecommerce/control/main
* - login with DemoCustomer/ofbiz as userName/password
* - Add any product to cart.
* - Checkout - select quick checkout option for checkout.
* - observe at right hand side ( 3. How shall you pay?); the existance
of financial account (Financial Account #10000),
* - the amount can be utilized for payment of this order.
Refund -
If user has selected Refund as type, then it refund the amount in the same
payment mode of sales order. i.e. if payment was done via CC, refund amount
should be credited to the same. (it is as per my old understanding, community
can confirm it.). It would follow the approval process.
Replacement : Tried following-
1. Created a return with type=Replacement, taken it to completed status.
* Ref
https://demo-trunk.ofbiz.apache.org/ordermgr/control/returnMain?returnId=10001
2. After received, checked in order list, that an order has been created
automatically in Approved status
* Ref-https://demo-trunk.ofbiz.apache.org/ordermgr/control/orderlist
3. While exploring order identified that the order amount is adjusted and
order total become 0.
* - (Replacement Item Return #10001 - Replacement -$59.99 )
* Ref -
<https://demo-trunk.ofbiz.apache.org/ordermgr/control/orderview?orderId=WSCO10000>
https://demo-trunk.ofbiz.apache.org/ordermgr/control/orderview?orderId=WSCO10000
* Scroll till end of the page to find the adjusted amount.
*
4. So it should be an answer to one of your query - Yes the system
automatically create a replacement order.
Please let me know if it help to solve your query. It would be interesting to
explore more in order to solve your problem if you needed additional details.
--
Regards
Sumit Pandit
sumit.pan...@tcs.com
7503046188
________________________________________
From: ja...@productive1.com <ja...@productive1.com>
Sent: Tuesday, May 16, 2017 1:12 AM
To: user@ofbiz.apache.org
Subject: RE: Returns Process
Jacques - Thanks so much for responding. Is these processes automatic
or is it a manual process after a product is received? Does the system
automatically create a replacement order, etc?
Thanks,
James
-------- Original Message --------
Subject: Re: Returns Process
From: Jacques Le Roux <jacques.le.r...@les7arts.com>
Date: Fri, May 12, 2017 8:40 am
To: user@ofbiz.apache.org
Hi James,
Here are some links which might help (did not check details)
https://cwiki.apache.org/confluence/display/OFBENDUSER/3.5+Returns
https://cwiki.apache.org/confluence/display/OFBENDUSER/Visual+Receive+Returns
Below are certainly less interesting for you because mostly functional
https://cwiki.apache.org/confluence/display/OFBREQDES/Company+Processes+Return+Received
https://cwiki.apache.org/confluence/display/OFBIZ/Order+Management+14.12#OrderManagement14.12-Story7:ReturnOrder
https://cwiki.apache.org/confluence/display/OFBREQDES/Customer+Returns+Product
You may find more searching in
http://ofbiz.apache.org/documentation.html (notably the wiki)
HTH
Jacques
Le 11/05/2017 à 20:51, ja...@productive1.com a écrit :
Hi We are trying to figure out or find some documentation that describes
the returns process in Ofbiz. Can someone tell me what gets triggered
for the following types of returns? or is this just a "Dummy" reporting
field"
Store Credit -
Refund -
Wait Replacement
Cross Ship Replacement
Repair Replacement
Wait Replacement Reserved
Replace Immediately
Refund Immediately
Is there any customer return type that gets the inventory returned from
the customer and back to the vendor?
Thanks,
James
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