Hello Robert, I'm using Ubuntu 18.04 in production due to it has native support for KMS You can check if everything up and running using
`ps -ef| grep 'turn\|kure\|tomcat'` (for Ubuntu 20.04 there will be no process for KMS) your issue might be caused by the FW in the middle TURN will not work if its ports are blocked On Thu, 29 Oct 2020 at 12:23, Robert Savickas <robsavic...@gmail.com> wrote: > Denis, thank you! > > I did try to reboot and start the services multiple times, to no avail. > > However, your response may indicate the potential issues: > > I followed word-for-word Alvaro's guide "Installation OpenMeetings 5.0.1 > on Ubuntu 20.04 lts.pdf", written on 23-9-2020. > > So, the potential issues: > > 1) That guide talks about Tomcat3 only, while you mention Tomcat4. > > 2) That guide calls Curento "kms", as in "sudo docker start kms", but you > say it should be "sudo /etc/init.d/kurento-media-server start". > > I have faith in Alvaro's work, as I had relied on it before. But, we all > make mistakes. > > So, which way is correct? > > Thank you. > Robert > > > On Thu, Oct 29, 2020, 01:10 Denis Noctor <denisnoc...@gmail.com> wrote: > >> ... follow up to last message, assuming Tomcat4 is installed... try >> reboot... then in the following order: >> >> (Ubuntu... 18.04) >> >> sudo /etc/init.d/coturn start >> sudo /etc/init.d/mysql start >> sudo /etc/init.d/kurento-media-server start >> sudo /etc/init.d/tomcat4 start >> >> Sent from my iPhone >> >> On Oct 28, 2020, at 10:52 PM, Robert Savickas <robsavic...@gmail.com> >> wrote: >> >> Dear Maxim, >> >> Yes, I believe TURN should be configured because I religiously followed >> Alvaro's installation guide to the letter. >> >> I just checked the Turn setup, and it corresponds precisely to Alvaro's >> suggestions. Is there a resource in addition to Alvaro's guide that I >> should follow? >> >> Basically, all the users who are on the same network as the server, can >> enjoy OM beautifully. However, users who are outside of the network can see >> and hear only themselves. For all others, they see only the photos. >> >> I, as the administrator, do remain on the same network as the server, but >> can not see or hear the participants who are outside the network, again, >> only the photos. >> >> First, I thought that perhaps the firewall or the router are blocking >> some ports. But that is not the case. >> >> But I did notice these two odd facts: >> >> 1) there is *no* logfile in the /var/log/turnserver directory. The >> directory is empty. Which seems to suggest that Turn never ran... (the log >> file *is* listed in the /etc/turnserver.conf file). >> >> 2) whenever I issue the command: "service tomcat3 status", it tells me >> that it is inactive. If i restart it by using the command >> "/etc/init.d/tomcat3 restart", it still apprears as inactive. >> >> Tomcat configs are consistent with Alvaro's guide.... >> >> Thank you. >> Robert >> >> >> On Wed, Oct 28, 2020, 21:48 Maxim Solodovnik <solomax...@gmail.com> >> wrote: >> >>> Hello Robert, >>> >>> Do you have TURN server configured? >>> Audio/video is absent from both(multiple) parties? or just some of them? >>> >>> On Thu, 29 Oct 2020 at 01:25, Robert Savickas <robsavic...@gmail.com> >>> wrote: >>> >>>> Dear friends, >>>> >>>> All my tests were fine. But now, I am running a live (trans-Atlantic) >>>> session, and there is no video or sound. >>>> >>>> Chat box works. White board too. KMS seems to be running and no errors. >>>> >>>> On Wed, Oct 28, 2020, 04:12 Ali Alhaidary <ali.alhaid...@the5stars.org> >>>> wrote: >>>> >>>>> Hi, >>>>> >>>>> if you are a heavy user of the WB, you can add icons to >>>>> /opt/om-folder/webapps/openmeetings/public/cliparts/ and use it in your >>>>> presentations/lectures :-) >>>>> On 10/28/20 10:28 AM, Maxim Solodovnik wrote: >>>>> >>>>> Every "silly question" most probably highlights UX issue ... >>>>> Please let us know if you see how user interface can be made more >>>>> intuitive :) >>>>> >>>>> On Wed, 28 Oct 2020 at 14:02, Robert Savickas <robsavic...@gmail.com> >>>>> wrote: >>>>> >>>>>> As I supposed before: this was a silly question on my part. Please >>>>>> forgive me for not being aware of the options (2) and (3) that you >>>>>> mentioned. They are what I sought. I am becoming more familiar with OM. >>>>>> Thank you. >>>>>> >>>>>> On Wed, Oct 28, 2020, 02:29 Maxim Solodovnik <solomax...@gmail.com> >>>>>> wrote: >>>>>> >>>>>>> Well, >>>>>>> >>>>>>> it sounds like we are talking about different things >>>>>>> >>>>>>> Currently there are 3 download options for WB >>>>>>> 1) *diskette icon* in WB tools - will save WB in internal format, >>>>>>> you can then load saved WB and use it's objects (no download) >>>>>>> 2) Menu -> Action -> *Download as PDF* - will convert current WB to >>>>>>> PDF format and will show you "save as" dialog >>>>>>> 3) Menu -> Action -> *Download as PNG* - will convert current WB to >>>>>>> PNG (current slide only) format and will show you "save as" dialog >>>>>>> >>>>>>> which option are you using? >>>>>>> >>>>>>> On Wed, 28 Oct 2020 at 13:15, Robert Savickas <robsavic...@gmail.com> >>>>>>> wrote: >>>>>>> >>>>>>>> Maxim, >>>>>>>> >>>>>>>> Thank you. For now, i just need the pdf file. So, if you are saying >>>>>>>> it is already being saved, that's perfect! However, I could not find >>>>>>>> it >>>>>>>> anywhere on my machine. For example, when i saved the whiteboard image >>>>>>>> to >>>>>>>> file Lenta.pdf, it appears among the files attributed to this meeting >>>>>>>> room, >>>>>>>> but I could not find Lenta.pdf anywhere on the hard drive... and >>>>>>>> downloading it from the meeting room is disabled (I still can download >>>>>>>> the >>>>>>>> files that I uploaded, but not pdf image of the board). >>>>>>>> >>>>>>>> An unrelated question. I took about one entire day to translate all >>>>>>>> of the interface into the Lithuanian language. So, now I have OM in >>>>>>>> Lithuanian, for some of the very few (senior-age) users who are still >>>>>>>> not >>>>>>>> comfortable with English. Do you want me to send you the *_lt* file >>>>>>>> for >>>>>>>> inclusion in OM asortiment of languages? >>>>>>>> >>>>>>>> Thank you. >>>>>>>> Robert >>>>>>>> >>>>>>>> On Tue, Oct 27, 2020, 20:51 Maxim Solodovnik <solomax...@gmail.com> >>>>>>>> wrote: >>>>>>>> >>>>>>>>> AFAIR save whiteboard as PDF is implemented via download PDF file >>>>>>>>> Or you are talking about "Save whiteboard"? it saves whiteboard to >>>>>>>>> the tree, BUT this is NOT PDF ... >>>>>>>>> this is JSON and I'm not sure why do you need to download it .... >>>>>>>>> >>>>>>>>> On Tue, 27 Oct 2020 at 22:22, Robert Savickas <rob...@savickas.us> >>>>>>>>> wrote: >>>>>>>>> >>>>>>>>>> Dear Maxim and Thomas, >>>>>>>>>> >>>>>>>>>> I installed the latest OM afresh, not updating the old version. >>>>>>>>>> So, Applications Context file should be current. I did NOT edit it. >>>>>>>>>> >>>>>>>>>> My uploaded files can be downloaded without a problem at all. But >>>>>>>>>> the PDF files saved from the whiteboard --- not at all... Same >>>>>>>>>> problem as >>>>>>>>>> that indicated by Thomas. >>>>>>>>>> >>>>>>>>>> Thank you. >>>>>>>>>> Robert >>>>>>>>>> >>>>>>>>>> *From: *Thomas Scholzen <tschol...@buche17.de> >>>>>>>>>> *To: *user@openmeetings.apache.org >>>>>>>>>> *CC: *Maxim Solodovnik <solomax...@gmail.com> >>>>>>>>>> *Received: *Oct 27, 2020 10:45:19 >>>>>>>>>> *Subject: *Re: Download whiteboard file >>>>>>>>>> >>>>>>>>>> Yes, after upload I can download a PDF. But not a PDF that was >>>>>>>>>> generated from the whiteboard. >>>>>>>>>> >>>>>>>>>> >>>>>>>>>> >>>>>>>>>> Am 27.10.2020 14:57, schrieb Maxim Solodovnik: >>>>>>>>>> >>>>>>>>>> just have tested on https://om.alteametasoft.com:8443/next >>>>>>>>>> uploaded PDF is downloadable as "PDF" and "Original" >>>>>>>>>> >>>>>>>>>> On Tue, 27 Oct 2020 at 20:27, Maxim Solodovnik < >>>>>>>>>> solomax...@gmail.com> wrote: >>>>>>>>>> >>>>>>>>>> hello, >>>>>>>>>> >>>>>>>>>> by design downloadable types are: images, documents and >>>>>>>>>> recordings >>>>>>>>>> >>>>>>>>>> Whiteboard saved as PNG or PDF should be downloadable, will try >>>>>>>>>> to double-check >>>>>>>>>> >>>>>>>>>> On Tue, 27 Oct 2020 at 19:57, Thomas Scholzen < >>>>>>>>>> tschol...@buche17.de> wrote: >>>>>>>>>> >>>>>>>>>> I checked in detail. I can download .jpg, .pdf, .rtf. and .doc >>>>>>>>>> files after I uploaded them. I can not download .avi files (even >>>>>>>>>> after >>>>>>>>>> fresh upload) and .pdf files generated by saving the whiteboard. >>>>>>>>>> >>>>>>>>>> >>>>>>>>>> >>>>>>>>>> Am 27.10.2020 13:30, schrieb Thomas Scholzen: >>>>>>>>>> >>>>>>>>>> Hi Robert, >>>>>>>>>> >>>>>>>>>> I just checked and I also can not download documents from the >>>>>>>>>> folder view. However, I can download the content of the whiteboard >>>>>>>>>> by using >>>>>>>>>> "actions" from the menu and "download as PDF". >>>>>>>>>> >>>>>>>>>> Regards, >>>>>>>>>> Thomas >>>>>>>>>> >>>>>>>>>> >>>>>>>>>> >>>>>>>>>> Am 27.10.2020 08:58, schrieb Robert Savickas: >>>>>>>>>> >>>>>>>>>> Dear friends, >>>>>>>>>> >>>>>>>>>> I am sure the question below has already been asked, and probably >>>>>>>>>> falls into the category of silly questions. Nevertheless, I will >>>>>>>>>> ask, as I >>>>>>>>>> need to use this feature in a meeting that occurs in just a few >>>>>>>>>> hours... >>>>>>>>>> >>>>>>>>>> I did some work in the whiteboard and saved it in a pdf file, >>>>>>>>>> which appears in the list of files for the given meeting room. >>>>>>>>>> However, >>>>>>>>>> when I try to download it to the local disk of my Ubuntu 20.04 >>>>>>>>>> laptop, the >>>>>>>>>> download button seems disabled. I have been trying to figure it out, >>>>>>>>>> but >>>>>>>>>> seems in vain. >>>>>>>>>> >>>>>>>>>> I am the administrator; so, have all the rights... >>>>>>>>>> >>>>>>>>>> Could anyone suggest what I might be doing wrong? >>>>>>>>>> >>>>>>>>>> Thank you very much. >>>>>>>>>> Robert >>>>>>>>>> >>>>>>>>>> >>>>>>>>>> >>>>>>>>>> >>>>>>>>>> -- >>>>>>>>>> Best regards, >>>>>>>>>> Maxim >>>>>>>>>> >>>>>>>>>> >>>>>>>>>> >>>>>>>>>> -- >>>>>>>>>> Best regards, >>>>>>>>>> Maxim >>>>>>>>>> >>>>>>>>>> >>>>>>>>> >>>>>>>>> -- >>>>>>>>> Best regards, >>>>>>>>> Maxim >>>>>>>>> >>>>>>>> >>>>>>> >>>>>>> -- >>>>>>> Best regards, >>>>>>> Maxim >>>>>>> >>>>>> >>>>> >>>>> -- >>>>> Best regards, >>>>> Maxim >>>>> >>>>> >>> >>> -- >>> Best regards, >>> Maxim >>> >> -- Best regards, Maxim
