Well, I can see you have 3 tomcats running (which is weird)
And no turn server Please start one and re-check :) from mobile (sorry for typos ;) On Thu, Oct 29, 2020, 13:35 Robert Savickas <robsavic...@gmail.com> wrote: > Dear Maxim, > > Thank you. May be that was my problem: I should not have moved from 18.04 > to 20.04... > > That also was my very first thought: either the Fire Wall or the router > block the ports. That was the fist thing I checked. In Firewall, all the > relevant ports (listed in Alvaro's document) are listed as "ALLOW IN". And > the Internet Service Provider assured me that none of those ports is > blocked. > > I also attach the output of that command that you suggested. > > I do appreciate your attention to this; I know you are probably swamped > with questions. > > Robert. > > > On Thu, Oct 29, 2020, 01:53 Maxim Solodovnik <solomax...@gmail.com> wrote: > >> Hello Robert, >> >> I'm using Ubuntu 18.04 in production due to it has native support for KMS >> You can check if everything up and running using >> >> `ps -ef| grep 'turn\|kure\|tomcat'` >> >> (for Ubuntu 20.04 there will be no process for KMS) >> >> >> your issue might be caused by the FW in the middle >> TURN will not work if its ports are blocked >> >> >> On Thu, 29 Oct 2020 at 12:23, Robert Savickas <robsavic...@gmail.com> >> wrote: >> >>> Denis, thank you! >>> >>> I did try to reboot and start the services multiple times, to no avail. >>> >>> However, your response may indicate the potential issues: >>> >>> I followed word-for-word Alvaro's guide "Installation OpenMeetings 5.0.1 >>> on Ubuntu 20.04 lts.pdf", written on 23-9-2020. >>> >>> So, the potential issues: >>> >>> 1) That guide talks about Tomcat3 only, while you mention Tomcat4. >>> >>> 2) That guide calls Curento "kms", as in "sudo docker start kms", but >>> you say it should be "sudo /etc/init.d/kurento-media-server start". >>> >>> I have faith in Alvaro's work, as I had relied on it before. But, we all >>> make mistakes. >>> >>> So, which way is correct? >>> >>> Thank you. >>> Robert >>> >>> >>> On Thu, Oct 29, 2020, 01:10 Denis Noctor <denisnoc...@gmail.com> wrote: >>> >>>> ... follow up to last message, assuming Tomcat4 is installed... try >>>> reboot... then in the following order: >>>> >>>> (Ubuntu... 18.04) >>>> >>>> sudo /etc/init.d/coturn start >>>> sudo /etc/init.d/mysql start >>>> sudo /etc/init.d/kurento-media-server start >>>> sudo /etc/init.d/tomcat4 start >>>> >>>> Sent from my iPhone >>>> >>>> On Oct 28, 2020, at 10:52 PM, Robert Savickas <robsavic...@gmail.com> >>>> wrote: >>>> >>>> Dear Maxim, >>>> >>>> Yes, I believe TURN should be configured because I religiously followed >>>> Alvaro's installation guide to the letter. >>>> >>>> I just checked the Turn setup, and it corresponds precisely to Alvaro's >>>> suggestions. Is there a resource in addition to Alvaro's guide that I >>>> should follow? >>>> >>>> Basically, all the users who are on the same network as the server, can >>>> enjoy OM beautifully. However, users who are outside of the network can see >>>> and hear only themselves. For all others, they see only the photos. >>>> >>>> I, as the administrator, do remain on the same network as the server, >>>> but can not see or hear the participants who are outside the network, >>>> again, only the photos. >>>> >>>> First, I thought that perhaps the firewall or the router are blocking >>>> some ports. But that is not the case. >>>> >>>> But I did notice these two odd facts: >>>> >>>> 1) there is *no* logfile in the /var/log/turnserver directory. The >>>> directory is empty. Which seems to suggest that Turn never ran... (the log >>>> file *is* listed in the /etc/turnserver.conf file). >>>> >>>> 2) whenever I issue the command: "service tomcat3 status", it tells me >>>> that it is inactive. If i restart it by using the command >>>> "/etc/init.d/tomcat3 restart", it still apprears as inactive. >>>> >>>> Tomcat configs are consistent with Alvaro's guide.... >>>> >>>> Thank you. >>>> Robert >>>> >>>> >>>> On Wed, Oct 28, 2020, 21:48 Maxim Solodovnik <solomax...@gmail.com> >>>> wrote: >>>> >>>>> Hello Robert, >>>>> >>>>> Do you have TURN server configured? >>>>> Audio/video is absent from both(multiple) parties? or just some of >>>>> them? >>>>> >>>>> On Thu, 29 Oct 2020 at 01:25, Robert Savickas <robsavic...@gmail.com> >>>>> wrote: >>>>> >>>>>> Dear friends, >>>>>> >>>>>> All my tests were fine. But now, I am running a live (trans-Atlantic) >>>>>> session, and there is no video or sound. >>>>>> >>>>>> Chat box works. White board too. KMS seems to be running and no >>>>>> errors. >>>>>> >>>>>> On Wed, Oct 28, 2020, 04:12 Ali Alhaidary < >>>>>> ali.alhaid...@the5stars.org> wrote: >>>>>> >>>>>>> Hi, >>>>>>> >>>>>>> if you are a heavy user of the WB, you can add icons to >>>>>>> /opt/om-folder/webapps/openmeetings/public/cliparts/ and use it in your >>>>>>> presentations/lectures :-) >>>>>>> On 10/28/20 10:28 AM, Maxim Solodovnik wrote: >>>>>>> >>>>>>> Every "silly question" most probably highlights UX issue ... >>>>>>> Please let us know if you see how user interface can be made more >>>>>>> intuitive :) >>>>>>> >>>>>>> On Wed, 28 Oct 2020 at 14:02, Robert Savickas <robsavic...@gmail.com> >>>>>>> wrote: >>>>>>> >>>>>>>> As I supposed before: this was a silly question on my part. Please >>>>>>>> forgive me for not being aware of the options (2) and (3) that you >>>>>>>> mentioned. They are what I sought. I am becoming more familiar with OM. >>>>>>>> Thank you. >>>>>>>> >>>>>>>> On Wed, Oct 28, 2020, 02:29 Maxim Solodovnik <solomax...@gmail.com> >>>>>>>> wrote: >>>>>>>> >>>>>>>>> Well, >>>>>>>>> >>>>>>>>> it sounds like we are talking about different things >>>>>>>>> >>>>>>>>> Currently there are 3 download options for WB >>>>>>>>> 1) *diskette icon* in WB tools - will save WB in internal format, >>>>>>>>> you can then load saved WB and use it's objects (no download) >>>>>>>>> 2) Menu -> Action -> *Download as PDF* - will convert current WB >>>>>>>>> to PDF format and will show you "save as" dialog >>>>>>>>> 3) Menu -> Action -> *Download as PNG* - will convert current WB >>>>>>>>> to PNG (current slide only) format and will show you "save as" dialog >>>>>>>>> >>>>>>>>> which option are you using? >>>>>>>>> >>>>>>>>> On Wed, 28 Oct 2020 at 13:15, Robert Savickas < >>>>>>>>> robsavic...@gmail.com> wrote: >>>>>>>>> >>>>>>>>>> Maxim, >>>>>>>>>> >>>>>>>>>> Thank you. For now, i just need the pdf file. So, if you are >>>>>>>>>> saying it is already being saved, that's perfect! However, I could >>>>>>>>>> not >>>>>>>>>> find it anywhere on my machine. For example, when i saved the >>>>>>>>>> whiteboard >>>>>>>>>> image to file Lenta.pdf, it appears among the files attributed to >>>>>>>>>> this >>>>>>>>>> meeting room, but I could not find Lenta.pdf anywhere on the hard >>>>>>>>>> drive... >>>>>>>>>> and downloading it from the meeting room is disabled (I still can >>>>>>>>>> download >>>>>>>>>> the files that I uploaded, but not pdf image of the board). >>>>>>>>>> >>>>>>>>>> An unrelated question. I took about one entire day to translate >>>>>>>>>> all of the interface into the Lithuanian language. So, now I have OM >>>>>>>>>> in >>>>>>>>>> Lithuanian, for some of the very few (senior-age) users who are >>>>>>>>>> still not >>>>>>>>>> comfortable with English. Do you want me to send you the *_lt* file >>>>>>>>>> for >>>>>>>>>> inclusion in OM asortiment of languages? >>>>>>>>>> >>>>>>>>>> Thank you. >>>>>>>>>> Robert >>>>>>>>>> >>>>>>>>>> On Tue, Oct 27, 2020, 20:51 Maxim Solodovnik < >>>>>>>>>> solomax...@gmail.com> wrote: >>>>>>>>>> >>>>>>>>>>> AFAIR save whiteboard as PDF is implemented via download PDF >>>>>>>>>>> file >>>>>>>>>>> Or you are talking about "Save whiteboard"? it saves whiteboard >>>>>>>>>>> to the tree, BUT this is NOT PDF ... >>>>>>>>>>> this is JSON and I'm not sure why do you need to download it .... >>>>>>>>>>> >>>>>>>>>>> On Tue, 27 Oct 2020 at 22:22, Robert Savickas < >>>>>>>>>>> rob...@savickas.us> wrote: >>>>>>>>>>> >>>>>>>>>>>> Dear Maxim and Thomas, >>>>>>>>>>>> >>>>>>>>>>>> I installed the latest OM afresh, not updating the old version. >>>>>>>>>>>> So, Applications Context file should be current. I did NOT edit it. >>>>>>>>>>>> >>>>>>>>>>>> My uploaded files can be downloaded without a problem at all. >>>>>>>>>>>> But the PDF files saved from the whiteboard --- not at all... Same >>>>>>>>>>>> problem >>>>>>>>>>>> as that indicated by Thomas. >>>>>>>>>>>> >>>>>>>>>>>> Thank you. >>>>>>>>>>>> Robert >>>>>>>>>>>> >>>>>>>>>>>> *From: *Thomas Scholzen <tschol...@buche17.de> >>>>>>>>>>>> *To: *user@openmeetings.apache.org >>>>>>>>>>>> *CC: *Maxim Solodovnik <solomax...@gmail.com> >>>>>>>>>>>> *Received: *Oct 27, 2020 10:45:19 >>>>>>>>>>>> *Subject: *Re: Download whiteboard file >>>>>>>>>>>> >>>>>>>>>>>> Yes, after upload I can download a PDF. But not a PDF that was >>>>>>>>>>>> generated from the whiteboard. >>>>>>>>>>>> >>>>>>>>>>>> >>>>>>>>>>>> >>>>>>>>>>>> Am 27.10.2020 14:57, schrieb Maxim Solodovnik: >>>>>>>>>>>> >>>>>>>>>>>> just have tested on https://om.alteametasoft.com:8443/next >>>>>>>>>>>> uploaded PDF is downloadable as "PDF" and "Original" >>>>>>>>>>>> >>>>>>>>>>>> On Tue, 27 Oct 2020 at 20:27, Maxim Solodovnik < >>>>>>>>>>>> solomax...@gmail.com> wrote: >>>>>>>>>>>> >>>>>>>>>>>> hello, >>>>>>>>>>>> >>>>>>>>>>>> by design downloadable types are: images, documents and >>>>>>>>>>>> recordings >>>>>>>>>>>> >>>>>>>>>>>> Whiteboard saved as PNG or PDF should be downloadable, will try >>>>>>>>>>>> to double-check >>>>>>>>>>>> >>>>>>>>>>>> On Tue, 27 Oct 2020 at 19:57, Thomas Scholzen < >>>>>>>>>>>> tschol...@buche17.de> wrote: >>>>>>>>>>>> >>>>>>>>>>>> I checked in detail. I can download .jpg, .pdf, .rtf. and .doc >>>>>>>>>>>> files after I uploaded them. I can not download .avi files (even >>>>>>>>>>>> after >>>>>>>>>>>> fresh upload) and .pdf files generated by saving the whiteboard. >>>>>>>>>>>> >>>>>>>>>>>> >>>>>>>>>>>> >>>>>>>>>>>> Am 27.10.2020 13:30, schrieb Thomas Scholzen: >>>>>>>>>>>> >>>>>>>>>>>> Hi Robert, >>>>>>>>>>>> >>>>>>>>>>>> I just checked and I also can not download documents from the >>>>>>>>>>>> folder view. However, I can download the content of the whiteboard >>>>>>>>>>>> by using >>>>>>>>>>>> "actions" from the menu and "download as PDF". >>>>>>>>>>>> >>>>>>>>>>>> Regards, >>>>>>>>>>>> Thomas >>>>>>>>>>>> >>>>>>>>>>>> >>>>>>>>>>>> >>>>>>>>>>>> Am 27.10.2020 08:58, schrieb Robert Savickas: >>>>>>>>>>>> >>>>>>>>>>>> Dear friends, >>>>>>>>>>>> >>>>>>>>>>>> I am sure the question below has already been asked, and >>>>>>>>>>>> probably falls into the category of silly questions. Nevertheless, >>>>>>>>>>>> I will >>>>>>>>>>>> ask, as I need to use this feature in a meeting that occurs in >>>>>>>>>>>> just a few >>>>>>>>>>>> hours... >>>>>>>>>>>> >>>>>>>>>>>> I did some work in the whiteboard and saved it in a pdf file, >>>>>>>>>>>> which appears in the list of files for the given meeting room. >>>>>>>>>>>> However, >>>>>>>>>>>> when I try to download it to the local disk of my Ubuntu 20.04 >>>>>>>>>>>> laptop, the >>>>>>>>>>>> download button seems disabled. I have been trying to figure it >>>>>>>>>>>> out, but >>>>>>>>>>>> seems in vain. >>>>>>>>>>>> >>>>>>>>>>>> I am the administrator; so, have all the rights... >>>>>>>>>>>> >>>>>>>>>>>> Could anyone suggest what I might be doing wrong? >>>>>>>>>>>> >>>>>>>>>>>> Thank you very much. >>>>>>>>>>>> Robert >>>>>>>>>>>> >>>>>>>>>>>> >>>>>>>>>>>> >>>>>>>>>>>> >>>>>>>>>>>> -- >>>>>>>>>>>> Best regards, >>>>>>>>>>>> Maxim >>>>>>>>>>>> >>>>>>>>>>>> >>>>>>>>>>>> >>>>>>>>>>>> -- >>>>>>>>>>>> Best regards, >>>>>>>>>>>> Maxim >>>>>>>>>>>> >>>>>>>>>>>> >>>>>>>>>>> >>>>>>>>>>> -- >>>>>>>>>>> Best regards, >>>>>>>>>>> Maxim >>>>>>>>>>> >>>>>>>>>> >>>>>>>>> >>>>>>>>> -- >>>>>>>>> Best regards, >>>>>>>>> Maxim >>>>>>>>> >>>>>>>> >>>>>>> >>>>>>> -- >>>>>>> Best regards, >>>>>>> Maxim >>>>>>> >>>>>>> >>>>> >>>>> -- >>>>> Best regards, >>>>> Maxim >>>>> >>>> >> >> -- >> Best regards, >> Maxim >> >
