*I've created the entries in cc_agents and cc_flows table.*
*cc_agents table*
+----+---------+----------------------------+----------+---------------+-------------------+---------+-----------------+-------------+
| id | agentid | location | logstate | msrp_location |
msrp_max_sessions | skills | wrapup_end_time | wrapup_time |
+----+---------+----------------------------+----------+---------------+-------------------+---------+-----------------+-------------+
| 8 | 101001 | sip:[email protected]:1443 | 0 | NULL |
4 | support | 0 | 0 |
| 9 | 101002 | sip:[email protected]:1443 | 0 | NULL |
4 | support | 0 | 0 |
+----+---------+----------------------------+----------+---------------+-------------------+---------+-----------------+-------------+
*cc_flows table*
+----+---------+----------+---------+------------+-----------------+-------------------+----------------------+-------------------+---------------------+-----------------+----------------+--------------------+-----------------+
| id | flowid | priority | skill | prependcid | max_wrapup_time |
dissuading_hangup | dissuading_onhold_th | dissuading_ewt_th |
dissuading_qsize_th | message_welcome | message_queue | message_dissuading
| message_flow_id |
+----+---------+----------+---------+------------+-----------------+-------------------+----------------------+-------------------+---------------------+-----------------+----------------+--------------------+-----------------+
| 1 | support | 256 | support | NULL | 0 |
0 | 0 | 0 |
0 | | [email protected] | NULL | NULL
|
+----+---------+----------+---------+------------+-----------------+-------------------+----------------------+-------------------+---------------------+-----------------+----------------+--------------------+-----------------+
On Thu, 11 Apr 2024 at 14:27, Prathibha B <[email protected]> wrote:
> Getting the following error in call center module
>
> ERROR:call_center:set_call_leg: failed to init new b2bua call (empty ID
> received)
> Apr 11 14:06:28 etg-virtual-machine /usr/sbin/opensips[1249949]:
> ERROR:call_center:w_handle_call: failed to set new destination for call
>
> Call center code in opensips.cfg:
>
> if (is_method("INVITE") and !has_totag() and ($(tU) == "112") ) {
> if (!cc_handle_call("support")) {
> send_reply(403,"Cannot handle call");
> exit;
> }
> }
>
> --
> Regards,
> B.Prathibha
>
--
Regards,
B.Prathibha
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