I am getting the error "Cannot handle call" On Thu, 11 Apr 2024 at 16:16, Prathibha B <[email protected]> wrote:
> I changed the message_queue uri in cc_flows table to sip:[email protected]. > Now getting the following errors in syslog: > > ERROR:nathelper:fix_nated_contact_f: SCRIPT BUG - second attempt to > change URI Contact > ERROR:nathelper:fix_nated_contact_f: SCRIPT BUG - second attempt to change > URI Contact > ERROR:tm:_reply_light: failed to generate 408 reply when a final 407 was > sent out > ERROR:b2b_entities:_b2b_send_reply: failed to send reply with tm > ERROR:b2b_logic:_b2b_handle_reply: Sending reply failed - 408, > [B2B.394.162.1712831164.913185781] > > On Thu, 11 Apr 2024 at 15:33, Prathibha B <[email protected]> > wrote: > >> when I run opensips-cli -x mi cc_list_agents >> { >> "Agents": [ >> { >> "id": "101002", >> "Ref": 0, >> "Loged in": "NO" >> }, >> { >> "id": "101001", >> "Ref": 0, >> "Loged in": "NO" >> } >> ] >> } >> >> I've logged in 101001 and 101002 in the browser. But the Loged in status >> is No for both users. >> >> On Thu, 11 Apr 2024 at 15:10, Prathibha B <[email protected]> >> wrote: >> >>> Cahnged it to $tU, Still getting error. >>> >>> On Thu, 11 Apr 2024 at 15:09, Alain Bieuzent <[email protected]> >>> wrote: >>> >>>> Hi, >>>> >>>> >>>> >>>> Something wrong about that part for me : ($(tU) == "112") >>>> >>>> Should be : ($tU == "112") >>>> >>>> >>>> >>>> Regards >>>> >>>> >>>> >>>> *De : *Users <[email protected]> au nom de Prathibha B < >>>> [email protected]> >>>> *Répondre à : *OpenSIPS users mailling list <[email protected]> >>>> *Date : *jeudi 11 avril 2024 à 11:03 >>>> *À : *OpenSIPS users mailling list <[email protected]> >>>> *Objet : *Re: [OpenSIPS-Users] Call Center error >>>> >>>> >>>> >>>> bp.erss.in - asterisk >>>> >>>> bp.erss.in:1443 - opensips >>>> >>>> >>>> >>>> On Thu, 11 Apr 2024 at 14:29, Prathibha B <[email protected]> >>>> wrote: >>>> >>>> *I've created the entries in cc_agents and cc_flows table.* >>>> >>>> >>>> >>>> *cc_agents table* >>>> >>>> >>>> +----+---------+----------------------------+----------+---------------+-------------------+---------+-----------------+-------------+ >>>> | id | agentid | location | logstate | msrp_location >>>> | msrp_max_sessions | skills | wrapup_end_time | wrapup_time | >>>> >>>> +----+---------+----------------------------+----------+---------------+-------------------+---------+-----------------+-------------+ >>>> | 8 | 101001 | sip:[email protected]:1443 | 0 | NULL >>>> | 4 | support | 0 | 0 | >>>> | 9 | 101002 | sip:[email protected]:1443 | 0 | NULL >>>> | 4 | support | 0 | 0 | >>>> >>>> +----+---------+----------------------------+----------+---------------+-------------------+---------+-----------------+-------------+ >>>> >>>> >>>> >>>> *cc_flows table* >>>> >>>> >>>> +----+---------+----------+---------+------------+-----------------+-------------------+----------------------+-------------------+---------------------+-----------------+----------------+--------------------+-----------------+ >>>> | id | flowid | priority | skill | prependcid | max_wrapup_time | >>>> dissuading_hangup | dissuading_onhold_th | dissuading_ewt_th | >>>> dissuading_qsize_th | message_welcome | message_queue | message_dissuading >>>> | message_flow_id | >>>> >>>> +----+---------+----------+---------+------------+-----------------+-------------------+----------------------+-------------------+---------------------+-----------------+----------------+--------------------+-----------------+ >>>> | 1 | support | 256 | support | NULL | 0 | >>>> 0 | 0 | 0 | >>>> 0 | | [email protected] | NULL | NULL >>>> | >>>> >>>> +----+---------+----------+---------+------------+-----------------+-------------------+----------------------+-------------------+---------------------+-----------------+----------------+--------------------+-----------------+ >>>> >>>> >>>> >>>> On Thu, 11 Apr 2024 at 14:27, Prathibha B <[email protected]> >>>> wrote: >>>> >>>> Getting the following error in call center module >>>> >>>> >>>> >>>> ERROR:call_center:set_call_leg: failed to init new b2bua call (empty ID >>>> received) >>>> Apr 11 14:06:28 etg-virtual-machine /usr/sbin/opensips[1249949]: >>>> ERROR:call_center:w_handle_call: failed to set new destination for call >>>> >>>> >>>> >>>> Call center code in opensips.cfg: >>>> >>>> >>>> >>>> if (is_method("INVITE") and !has_totag() and ($(tU) == "112") ) { >>>> if (!cc_handle_call("support")) { >>>> send_reply(403,"Cannot handle call"); >>>> exit; >>>> } >>>> >>>> } >>>> >>>> >>>> >>>> -- >>>> >>>> Regards, >>>> >>>> B.Prathibha >>>> >>>> >>>> >>>> >>>> -- >>>> >>>> Regards, >>>> >>>> B.Prathibha >>>> >>>> >>>> >>>> >>>> -- >>>> >>>> Regards, >>>> >>>> B.Prathibha >>>> >>>> _______________________________________________ Users mailing list >>>> [email protected] >>>> http://lists.opensips.org/cgi-bin/mailman/listinfo/users >>>> _______________________________________________ >>>> Users mailing list >>>> [email protected] >>>> http://lists.opensips.org/cgi-bin/mailman/listinfo/users >>>> >>> >>> >>> -- >>> Regards, >>> B.Prathibha >>> >> >> >> -- >> Regards, >> B.Prathibha >> > > > -- > Regards, > B.Prathibha > -- Regards, B.Prathibha
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