I don't know why OpenOffice isn't recognizing the file contents properly. Maybe someone else will have ideas.
Do you have 'Always create a backup copy' enabled? Again, please use 'Reply to All' (including users@openoffice.apache.org) so the other people on this e-mail list see your replies. - Robert On Thu, 19 Dec 2019, Carloss Massage wrote: > the file name im clicking is called “raffle” as thats what i saved the > document as. > which it shows in files as “raffles.ods” > > file name extentions are turned on. (ticked) > > save auto recovery is set - every 15 minutes. > > Sent from my iPhone > >> On 19 Dec 2019, at 14:28, W. Robert J. Funnell, Prof. >> <robert.funn...@mcgill.ca> wrote: >> >> The length of 18.6 kB suggests that there's something in the file, but >> for some reason OpenOffice isn't recognizing it as an OpenOffice file. >> >> What exactly is the name of the file that you're double-clicking on? >> (If you're using Windows, first make sure in File Explorer, under the >> View tab, that the 'File name extensions' box is checked.) >> >> Again, do you have timed backups enabled? (Under Tools > Options > >> Load/Save > General, the 'Save AutoRecovery information ...' option.) >> >> Please reply to All so the other people on this e-mail list see your >> replies. >> >> - Robert >> >>> On Thu, 19 Dec 2019, Carloss Massage wrote: >>> >>> hi robert >>> thankyou for speedy reply. >>> when i double click and open the file (like ive always done) >>> a box appears “text import” >>> with character set >>> language etc and seperator options - this never appeared before. >>> when i click ok >>> the document opens but is total blank like a new document. >>> >>> size says 18.6kb >>> >>> non of the attributes on the document are ticked. >>> >>> also in document statistics thats is totally blank >>> where as another document has information >>> >>> Sent from my iPhone >>> >>>> On 19 Dec 2019, at 13:57, W. Robert J. Funnell, Prof. >>>> <robert.funn...@mcgill.ca> wrote: >>>> >>>> When you can't open the document or it won't let you access it, what >>>> exactly happens? Is there an error message? Does it open but appear >>>> empty? What is the file size according to the file listing (in File >>>> Explorer under Windows). >>>> >>>> Do you have timed backups enabled? >>>> >>>> - Robert >>>> >>>> >>>>> On Thu, 19 Dec 2019, Carloss Massage wrote: >>>>> >>>>> To whom it may concern >>>>> I have been using open office for a very long time, never had issues. >>>>> Yesterday (18-12-19) I was using my document I used daily, then we had a >>>>> power cut, so the Computer went off. (this has happened before but never >>>>> encountered the following issue) >>>>> Once the computer came back on I went to access my document, to get a pop >>>>> up, “locked by unknown user” >>>>> read only or open copy >>>>> neither of the above open my document, it is an important document. >>>>> >>>>> I closed everything off, ran troubleshooting, still not allowed me in the >>>>> document, I transferred it to another computer and still wont let me >>>>> access it. >>>>> A few of my other open office document still open apart from the 2 used >>>>> on 18-12-19. >>>>> >>>>> I have tried searching for a phone number for direct help, but only >>>>> option was forums, I have tried following whats said in forums, but still >>>>> unsuccessful. >>>>> >>>>> I restored my computer back to a restore point, thinking something >>>>> in-between may have happened, I also installed the latest version of AOO, >>>>> but again not allowing me to open 2 important documents…. >>>>> >>>>> PLEASE advise >>>>> Kind regards
