rory as explained previously i had followed the forums. i had located a “lock” file of it and removed it
when i hover over the document im having trouble with it is not showing “title” “author” or “modified” like my other files. it just shows “type” “size” i was only on the document yesterday is there not an actuall contact number to be able to speak with someone at OO to be able to try resolve this Sent from my iPhone > On 19 Dec 2019, at 15:20, Rory O'Farrell <ofarr...@iol.ie> wrote: > > On Thu, 19 Dec 2019 13:41:46 +0000 > Carloss Massage <carlossmass...@outlook.com> wrote: > >> To whom it may concern >> I have been using open office for a very long time, never had issues. >> Yesterday (18-12-19) I was using my document I used daily, then we had a >> power cut, so the Computer went off. (this has happened before but never >> encountered the following issue) >> Once the computer came back on I went to access my document, to get a pop >> up, “locked by unknown user” >> read only or open copy >> neither of the above open my document, it is an important document. >> >> I closed everything off, ran troubleshooting, still not allowed me in the >> document, I transferred it to another computer and still wont let me access >> it. >> A few of my other open office document still open apart from the 2 used on >> 18-12-19. >> >> I have tried searching for a phone number for direct help, but only option >> was forums, I have tried following whats said in forums, but still >> unsuccessful. >> >> I restored my computer back to a restore point, thinking something >> in-between may have happened, I also installed the latest version of AOO, >> but again not allowing me to open 2 important documents…. >> >> PLEASE advise >> Kind regards >> >> Sent from Mail<https://go.microsoft.com/fwlink/?LinkId=550986> for Windows 10 >> > > You should enable "viewing of hidden and archive files" (Google for how to do > this if you don't know); Then use the file manager to go to the folder in > which you Saved your file(s); there delete any filename of form > "~.lock.MyFile.ods#" Depending on the type of original file, the .ods may be > .odt > > Important: these lock files are small, only a few hundred bytes long. The > files that "own" them will be several KB in size. Do not delete the wrong > file! > > Then go to the root of the OpenOffice User Profile (details in Tutorial at > https://forum.openoffice.org/en/forum/viewtopic.php?f=74&t=12426) and under > the folder 4, beside a folder called "user", you may find another .lock file, > this time cunningly called ".lock"; delete this. > > OO should now open your troublesome files. > > If when (if) your files open you are prompted to select an ASCII filter, > your files are damaged beyond repair - waste no time with them; you have a > more serious situation and should as soon as possible use the methods in the > Tutorial at > https://forum.openoffice.org/en/forum/viewtopic.php?f=71&t=85038#p395910 > to attempt to recover temporary or deleted copies of your files. > > -- > Rory O'Farrell <ofarr...@iol.ie>
