-------- Original Message -------- From: Andreas Saeger <[email protected]> To: [email protected] Date: Wed, 06 Jan 2010 00:41:21 +0100
> Barbara Duprey wrote: >> As far as the list is concerned, you are "subscribed" because you >> are posting through Gmane. Such posts do not go through the >> moderator, they get a special header that satisfies the checks on >> need for moderation. Your posts don't contain the header we're >> filtering on. Josef's, however, did have this header, which is why >> you got the message about his not seeing the message. He *may* be >> using another way to view the list messages, but generally people >> who post like that are not. I know of only one person whose >> posts come in as unsubscribed, but who is following the list in >> another way. Those of us who've been on the list a while treat her >> posts as exceptions, and don't copy her on responses. >> >> Andreas Saeger wrote: >>> Barbara Duprey wrote: >>> > > Barbara, Thank you very much for the explanation. It was not my > intention to start another meta-thread. There are too many of those > already. In my honest opinion, a mailing list is not well suited as a > medium for user support. A mailing list is an option for groups of > collaborators. Software developers subscribe to a list and nobody > will ever miss any messages if the subscription is mandatory. Most > users don't want to receive copies of all messages. Today's moderated > web forums can do a better job for users seeking for help. A new thread, to avoid another meta-thread with an unrelated subject. It's simply a matter of personal choice, because OOo user support forums already exist: The "official" (for want of a better term) ones: http://user.services.openoffice.org/ and http://www.oooforum.org/ Both forums require user registration and log-in. There may well be others, of which I am not aware. Since the beginning of OOo's existence, this list has been the main (intended?) medium for user support and seems likely to be so for the foreseeable future. There are other OOo lists (eg. the developers list [email protected] ) which, for good reason, do follow the normal rule of not accepting messages from non-subscribed posters. Over the years there has been much protracted debate and argument about the rights, wrongs and the mechanism of allowing non-subscribed posters to send moderated messages to this and the [email protected] list. In spite of the sterling efforts of some present day list subscribers, such as Barbara and the very supportive moderator Paul, only minimal improvements have been achieved. Personally, I have no issue with this list being the "front line" user support vehicle. However, I would like to see improvements in the mechanism by which non-subscribed users post to the list. In fact, back in January 2008, I put forward a proposal on the discuss list: http://www.openoffice.org/servlets/ReadMsg?list=discuss&msgNo=62249 which IMNSHO would alleviate (not totally eliminate) some of the issues raised about non-subscribed users posting to this list. I even offered to do the necessary "grunt" work to achieve this, if there were sufficient interest and the website administration would be prepared to work with me. Unfortunately, few subscribers expressed any interest. I now operate/own an OOo related site, which receives a number of general OOo support requests on a daily basis. I am in the process of constructing a support web form (similar to my 2008 proposal), with the facility to directly post these general support questions (ie. not directly related to my site) to this list, in a format that will (if I get it right) circumvent some of the issues raised about non-subscribed users posting to this list. If successful, maybe the Community Council (Louis?) could put this forward as a model for the website administration to consider. For the curious, who would like to know more, or the detractors, who wish to criticise, please read my 2008 post first and feel free to contact me off-list to avoid another long drawn out meta-thread. Dave --------------------------------------------------------------------- To unsubscribe, e-mail: [email protected] For additional commands, e-mail: [email protected]
