On Mon, Jul 28, 2014 at 1:44 PM, John Hardin <jhar...@impsec.org> wrote: > On Mon, 28 Jul 2014, David F. Skoll wrote: > >> Unfortunately, people usually only care about crappy support and >> service after it's too late. You might win back some ex-Google >> customers, but it's really hard to stem the tide beforehand. > I think there is also the tolerance level people have depending on who they are dealing with. If they are dealing with a smaller/local company, they expect 24/7 support and solutions for problems before said problems are even conceived. But, when dealing with a large corporation, they accept the fact they are just another customer in hundreds of thousands who should be glad they are given the time of the day. Hence the "it is HP/Microsoft/IBM/Google/Apple" shrug while throwing money at those companies. After all, a bigger company must be better than a smaller one, right?
> > See if the people you won back are willing to talk about their experiences > to the people considering leaving. > > > -- > John Hardin KA7OHZ http://www.impsec.org/~jhardin/ > jhar...@impsec.org FALaholic #11174 pgpk -a jhar...@impsec.org > key: 0xB8732E79 -- 2D8C 34F4 6411 F507 136C AF76 D822 E6E6 B873 2E79 > ----------------------------------------------------------------------- > Gun Control is marketed to the public using the appealing delusion > that violent criminals will obey the law. > > ----------------------------------------------------------------------- > 8 days until the 279th anniversary of John Peter Zenger's acquittal