Am 25.03.2015 um 17:59 schrieb Axb:
Both methods have their advantages - it always depends on what your user's expect/wish/hope for AND not to be forgotten: How many support tickets could all the rejects trigger? Depending on your user base, it could be more than you wish for
that's why you careful consider a score above you reject which is way higher than the score above you just flag a message
at the begin with a new setup set it exremely high, than take the messages to train bayes in both directions and over time you can slowly lower the reject-score to values where you still be sure that you have very few to zero false positives
the support calls for silent discard are more and contain more bad energy when somebody finds out days later that the message the other side talks about on the phone never was delivered and no NDR sent
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